Hazeldene

Inspection report for residential family centre - monitoring visit: Hazeldene 1 Hazeldene 20 Corton Road, Lowestoft, Suffolk NR32 4PL

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Monitoring visit Inspected under the social care common inspection framework

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Information about this residential family centre

The centre, which is owned by a registered charity, is registered to provide care and accommodation and residential parenting assessments for up to four families.

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Information about this residential family centre

The registered manager has been in post since November 2019.

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Information about this residential family centre

Date of previous inspection: 8 August 2017

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This monitoring visit

The centre provides parenting assessments and evidence-based court reports on families over a 12-week period. At the time of the visit, there were four families at the centre.

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This monitoring visit

The visit was conducted following a complaint raised with Ofsted by a resident family, which included a number of safeguarding concerns. The visit combined on- site and remote inspection activities. On-site activities included a discussion with the deputy manager and with three of the families, a tour of the ground floor and a review of records. The remote activities included discussions with the registered manager and a further review of records.

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This monitoring visit

At this visit, no serious concerns were identified.

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This monitoring visit

The management team has made sure that the staff follow clear procedures to protect families and staff from the COVID-19 (coronavirus) pandemic. Families who were required to shield have been supported well by the staff.

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This monitoring visit

The house is well located and provides enough space for communal living. Families benefit from individual kitchens and good-sized bedrooms that offer privacy and space. The garden is well kept and provides a pleasant extension of the house. The staff have limited the number of people allowed in communal living areas and Inspection report for residential family centre - monitoring visit: Hazeldene 2 provided an alternative communal room. This is to reduce the risk of cross-infection during the pandemic.

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This monitoring visit

An allegation made in regard to a member of staff has not been properly investigated. Despite the safeguarding nature of the concern, this has not been notified to Ofsted and has not been investigated thoroughly. The management team has failed to follow the safeguarding procedure in dealing with this allegation, which could potentially place a child at risk.

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This monitoring visit

The manager provides effective leadership and support to the staff. Supervision explores practice issues and leads to performance management support when required. This helps identify when the staff need support.

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This monitoring visit

The manager provides ample opportunities for families to raise concerns and contribute to the daily household routines. Family forum meetings routinely cover the management of sharing communal areas during the periods of the COVID-19 lockdown restrictions.

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This monitoring visit

The records and assessments are clear and shared openly with families. These records show clearly when concerns are raised and discussed, the nature of the concerns and how families are supported to address them. Midway parenting assessments indicate likely assessment outcomes and balance positive observations with any emerging concerns. This gives the families a chance to discuss and address any issues.

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This monitoring visit

The risk assessments indicate known risks and detail clear strategies to mitigate these. The regular observation records evidence the work undertaken by the staff to make the risk assessments work and safeguard the children.

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This monitoring visit

Observation and surveillance are conducted on a risk-category basis and are balanced with the family’s privacy and court instructions. This provides effective safeguards for the children.

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This monitoring visit

At this visit, two further requirements have been raised. The manager has met the two requirements and one recommendation raised at the last inspection. The remaining recommendation regarding training was not looked at during the visit and is restated. Inspection report for residential family centre - monitoring visit: Hazeldene 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall prepare and implement a written child protection policy which —

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Requirement Due date

is intended to safeguard children accommodated in the residential family centre from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of any allegation of abuse or neglect. (Regulation 12 (1)(a)(b))

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Requirement Due date

This specifically relates to the provider ensuring prompt referral of safeguarding concerns and allegations to the designated officer. 31 March 2021

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Requirement Due date

If, in relation to a residential family centre, any of the events listed in column 1 of the table in schedule 5 takes place, the registered person shall without delay notify the persons indicated in respect of the event in column 2 of the table. (Regulation 26 (1))

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Requirement Due date

This specifically relates to the provider ensuring that Ofsted is notified of any allegations made against the staff. 31 March 2021

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Recommendation

 Provide good-quality training opportunities to enhance individual skills and to keep staff up to date with professional and legal developments. (Residential family centre NMS 16.2)

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Information about this inspection

The purpose of this visit was to monitor concerns raised to Ofsted.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Hazeldene 4

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Residential family centre details

Registered provider address: Schofield House, 1 Spar Road, Norwich, Norfolk NR6 6BX

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Inspector

Deirdra Keating, Social Care Inspector Inspection report for residential family centre - monitoring visit: Hazeldene 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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