Early years · Early years complaint outcome
Bright Horizons Epsom Waltham House Day Nursery and Preschool
Summary
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- Inspection datesingle source
19 Mar 2021
- URN verified
EY289713
Deep dive
What this report says
In plain English
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Tone of the report
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Strengths
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No standout praise found.
Concerns
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No strong criticism found.
Next steps
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Anatomy of the report
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- Pages
- 2
- Words of findings
- 295
- about usual (typical 281)
- Reading level
- Hard
- Flesch 40, typical 42
- Average sentence
- 18 words
- Next steps
- 1
- typical 1
- Hedged sentences
- 13%
- “some”, “not always”, “most”…
Where the words go
Full report text
Summary of outcome
Her Majesty's Chief Inspector of Education, Children's Services and Skills is leading Ofsted's work into how regulated early years and childcare providers in England have delivered child- centred practice and care, within the context of the restrictions placed on society during the COVID-19 (coronavirus) pandemic.
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Summary of outcome
All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right. https://www.gov.uk/government/publications/early-years-foundation-stage-framework--2.
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Summary of outcome
On 15 and 22 February 2021, we received concerns that the provider was not meeting some of these requirements. On 26 February 2021, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have issued actions for the provider to take.
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Summary of outcome
n Ensure that records maintained for the safe and efficient management of the setting provide sufficient detail for parents and are accurate, with particular regard to the completion of incident and accident records.
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Summary of outcome
n Improve the complaints process to ensure that all written complaints are investigated and responded to within 28 days.
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Summary of outcome
The provider wrote to Ofsted confirming the action they had taken to meet the requirements. We were satisfied with their response and will monitor ongoing compliance at the next inspection. The provider will be able to give parents further information about this. The provider is still registered with Ofsted.
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Publication of complaints
We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.
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Publication of complaints
We publish details of complaints on our website for a period of five years.
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Publication of complaints
For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .
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