Children's Home run by Tulip Care One Limited t/as TulipCare in Kent

Inspection report for children’s home - monitoring visit: SC361090 1 SC361090

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Tulip Care One Limited t/a TulipCare

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and run by a private organisation. It provides care and accommodation for up to five girls who have experienced trauma. The manager was registered with Ofsted in August 2017.

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This monitoring visit

This monitoring visit took place due to the length of time since the last inspection. The home was last inspected in August 2019, and judged to be good, with two requirements and one recommendation made. The visit was undertaken remotely, in line with COVID-19 (coronavirus) risk management strategies.

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This monitoring visit

The inspectors requested a range of documents as part of the monitoring visit. These were provided in a secure way to enable the inspectors to analyse the information. The responsible individual and the registered manager were present during the inspection and were spoken to via video calls.

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This monitoring visit

Children are continuing to make progress. Staff have clearly identified and recorded where children have developed in relation to their starting points. Comments from social workers also echo this. Children speak positively of their experiences and of their relationships with the staff. One child described the staff as ‘being like my family’.

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This monitoring visit

The children are offered a wide variety of activities. The staff have been creative in their approach to keeping the children occupied during the restrictions. As a result, the children continue to engage in meaningful and enriching activities.

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This monitoring visit

Allegations are well managed and quickly responded to. The immediate actions taken by leaders and staff help to keep the children safe. However, on one occasion a serious incident occurred in public where a member of the public called the police due to concerns around the behaviour management of a child. The police conducted Inspection report for children’s home - monitoring visit: SC361090 2 a vehicle stop and followed the vehicle to the home to check the child’s welfare. Despite advice from the independent visitor, the staff failed to notify Ofsted. This prevented Ofsted from being able to take action to review this incident.

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This monitoring visit

Leaders’ and managers’ response to COVID-19 has been thorough. The staff report being well supported, with reasonable adjustments made in response to the pandemic. Personal protective equipment has been provided, and the staff have been supported with transport to and from work to further reduce the risk of infection. As a result, there has been minimal impact on the continuity of care to children.

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This monitoring visit

The two requirements made at the full inspection regarding monitoring and review have not been met. The provider did not submit the required reviews. The reports were made available during the inspection. However, they fell short of providing detailed, reflective and analytical accounts of the preceding 18-month period. Alongside this, not all recommendations made by the independent visitor have been actioned. This is a missed opportunity for the provider to demonstrate their progress and continued development. This is a continuing shortfall and demonstrates that there are some systemic failures in the home’s leadership and management systems.

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This monitoring visit

Staff training has been maintained using virtual sessions for some elements. However, three staff working at the home are not yet suitably qualified within the required timescale. Although there have been some difficulties with external course providers, there are also periods of drift. As a result, the children are being cared for by some staff who do not hold the required qualification.

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Recent inspection history

Inspection date Inspection type Inspection judgement 31/07/2019 Full Good 01/08/2018 Full Good 09/08/2017 Full Good 09/03/2017 Interim Sustained effectiveness Inspection report for children’s home - monitoring visit: SC361090 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h)) 01/03/2021

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Requirement Due date

The registered person may only employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that the individual has the appropriate experience, qualification and skills for the work that the individual is to perform.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained the Level 3 Diploma for Residential Childcare (England) ("the Level 3 Diploma"); or a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

The relevant date is in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home. 28/01/2022 Inspection report for children’s home - monitoring visit: SC361090 4 (Regulation 32 (2)(a)(b) (3)(b) (4)(a)(b) (5)(a))

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious. (Regulation 40 (4)(b)) 01/03/2021

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

The registered person must supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45(1) (4)(a)) 01/03/2021

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider: Tulip Care One Limited t/a TulipCare

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Children’s home details

Registered provider address: Unit 19–20, Bourne Court, Unity Trading Estate, Southend Road, Woodford Green, Essex IG8 8HD

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Inspectors

Sarah Olliver, Social Care Inspector Mark Newington, Social Care Inspector Inspection report for children’s home - monitoring visit: SC361090 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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