Children's Home run by Crystal Care Solutions Limited in Cheshire East

Inspection report for children’s home - monitoring visit: SC460800 1 SC460800

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Crystal Care Solutions Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care and accommodation for four young people who may have emotional and/or behavioural difficulties and/or learning disabilities. A private company owns this home.

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Information about this children’s home

The registered manager has been in post since August 2016.

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This monitoring visit

This visit took place following safeguarding notifications relating to one young person exhibiting suicidal ideation, resulting in frequent hospitalisation. Another young person was able to bypass the home’s online security to access illicit material, which required police involvement.

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This monitoring visit

The inspector conducted off-site activity and set up video calls with staff and young people. Three young people were resident at the time of the inspection. The inspector was able to speak to two of the young people.

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This monitoring visit

Young people say that they are happy and feel supported by staff. One young person said that out of all the previous children’s homes that he has lived in, this one is ‘the best’. Staff are proactive and get things done. Young people are helped and supported by staff to develop a better understanding of their behaviours through discussion in detailed key-work sessions. Mediation between young people quickly resolves any disagreements they have, which creates an empathic environment in the home.

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This monitoring visit

The young people who live in this home have complex histories. All young people follow a programme of care that ensures strict monitoring of behaviours and oversight by a clinical forensic team. Inspection report for children’s home - monitoring visit: SC460800 2 Risk assessments, behaviour support plans and safety plans have input from the clinical and therapeutic team. This helps staff to have a clearer understanding of the risks alongside associated behaviour. Consequently, staff support young people to help increase their understanding of risk-taking behaviour and the consequences of their actions.

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This monitoring visit

Safety plans are in place to manage electronic devices. Following an occasion whereby in-house security for personal devices was bypassed by one resident, senior managers acted swiftly to manage this incident. Internal procedures have been revised and risk assessments have been updated. A detailed key-work session has been completed, which factors in the young person’s level of understanding. Staff have assisted with police investigation, and all professionals have been alerted. There will be ongoing monitoring as this young person progresses towards independence.

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This monitoring visit

There is evidence of good multi-agency working with professionals and detailed recording of minutes, including strategy meetings. Prompt action is taken to inform the placing authority and the police if there are concerns. Staff work alongside the advice and guidance from key professionals.

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This monitoring visit

Significant events involving young people resident in the home have not been reported to Ofsted. A failure to share information with all relevant people compromises the safety and welfare of young people. Furthermore, the regulator is unable to carry out its monitoring function to ensure that all appropriate action is taken by the provider to safeguard young people.

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This monitoring visit

The home continues to be managed by a skilled and competent manager. The registered manager has an in-depth understanding of the needs of young people in her care. All young people are engaged in education and/or training that meets their aspirations to pursue careers in their chosen interests.

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Recent inspection history

Inspection date Inspection type Inspection judgement 25/06/2019 Full Outstanding 10/01/2019 Full Good 13/12/2017 Full Good 28/03/2017 Interim Sustained effectiveness Inspection report for children’s home - monitoring visit: SC460800 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) 30 April 2021

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC460800 4

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Children’s home details

Registered provider: Crystal Care Solutions Limited

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Children’s home details

Registered provider address: Bank House, Market Square, Congleton, Cheshire CW12 1ET

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Inspector

Kamal Bhamra, Social Care Inspector Inspection report for children’s home - monitoring visit: SC460800 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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