Project Phoenix Ltd

Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 1 Project Phoenix Ltd Monitoring visit

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Inspected under the social care common inspection framework

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Information about this residential family centre

This is a privately owned and run residential family centre. The primary purpose of the centre is to support local authorities, courts, parents and children in the provision of robust, fair and evidence-based parenting assessments.

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Information about this residential family centre

The centre is registered to accommodate up to three families. The families have their own bedroom and share the communal rooms. The communal space includes a kitchen/dining room, playroom, a lounge and bathroom with a shower. There is a storage area for prams and a medium-sized garden to the rear of the property with external access.

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Information about this residential family centre

The manager was registered on 24 April 2020 and has a BA honours in social work. She is currently undertaking her level 5 diploma in leadership and management.

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Inspection date: 9 February 2021

Date of previous inspection: 19 June 2019

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This monitoring visit

This monitoring visit was undertaken to assess whether children living at this service are safe. Due to the restrictions of the COVID-19 (coronavirus) pandemic, the visit was undertaken remotely, with systems in place to gather the information required.

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This monitoring visit

Parents undergoing assessments are very much involved in the placement planning process. Assessments are individualised depending on the issues set out in the referral documentation, and in consultation with the placing authority. This means that parents are clear on expectations and are supported by staff throughout their time at the family centre.

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This monitoring visit

There has been an occasion when parenting assessment notes have been misplaced or mistakenly destroyed. Action has been taken to rectify this shortfall. However, this error could have resulted in professional challenge of the overall validity of the assessment. Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 2 Any issues raised by parents, professionals or staff are important. They are discussed and if necessary investigated. This promotes an open culture of good practice and embeds confidence that matters are taken seriously.

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This monitoring visit

Staff are well supported in all aspects of their work. They receive monthly supervision, both individually and as a group. Peer-on-peer supervision is facilitated by an independent person. This means that staff are able to focus on their well- being and share experiences in a safe environment. As one member of staff said: ‘Having this time and space really helps me to focus on the families I am working with.’

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This monitoring visit

Much importance is placed on recruiting individuals with a range of skills, experience and transferrable qualifications. This helps to ensure that families are supported by skilled and knowledgeable staff.

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This monitoring visit

Staff have access to a range of training opportunities, both face to face and online. This means that staff are more informed when working with parents who have experienced domestic abuse, mental health problems and childhood trauma.

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This monitoring visit

The home presents as warm and welcoming, having recently been decorated and refurbished. Photographs of families both past and present give it a more homely atmosphere. This helps parents and their children to feel more at ease and comfortable in their surroundings.

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This monitoring visit

Appropriate COVID-19 safety measures are in place. These include cleaning routines, using disposable paper towel dispensers and undertaking twice-daily temperature checks. This means that as much as possible is done to better protect parents, staff and children from contracting the virus.

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This monitoring visit

There have been gaps in regulation 25 reports being completed and submitted in accordance with regulations. This shortfall means that independent scrutiny of the residential family centre is lacking. The responsible individual has rectified this and has since appointed an independent visitor. Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall maintain in respect of each family accommodated in the residential family centre a record which—

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Requirement Due date

includes the information, documents and other records specified in Schedule 3 relating to the members of the family; and

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Requirement Due date

is retained in the residential family centre so long as the family to which it relates is accommodated there.

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Requirement Due date

With particular reference to ensuring that all social work parenting assessment records are retained and kept in a secure place. 26 February 2021

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Requirement Due date

Where the registered provider is an individual, but is not in day to day charge of the residential family centre, he shall visit the residential family centre in accordance with this regulation.

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Requirement Due date

Where the registered provider is an organisation or a partnership, the residential family centre shall be visited in accordance with this regulation by—

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Requirement Due date

the responsible individual or one of the partners, as the case may be;

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Requirement Due date

another of the directors or other persons responsible for the management of the organisation or partnership; or

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Requirement Due date

an employee of the organisation or partnership who is not directly concerned with the conduct of the residential family 26 February 2021 Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 4 centre.

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Requirement Due date

Visits under paragraph (1) or (2) shall take place at least once a month and may be unannounced.

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Requirement Due date

The person carrying out the visit shall—

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Requirement Due date

interview, with their consent and in private, such of the residents and persons working at the residential family centre as appears necessary in order to form an opinion of the standard of care provided in the residential family centre;

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Requirement Due date

inspect the premises of the residential family centre, its daily log of events and records of any complaints; and

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Requirement Due date

prepare a written report on the conduct of the residential family centre.

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Requirement Due date

The registered provider shall supply a copy of the report required to be made under paragraph (4)(c) to—

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Requirement Due date

in the case of a visit under paragraph (2)—

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Requirement Due date

where the registered provider is an organisation, to each of the directors or other persons responsible for the management of the organisation; and

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Requirement Due date

where the registered provider is a partnership, to each of the partners.

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Requirement Due date

(Regulation 25 (1) (2)(a)(b)(c) (3) (4)(a)(b)(c) (5)(a)(b)(c)(i)(ii))

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 5

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Residential family centre details

Registered provider: Project Phoenix Ltd

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Residential family centre details

Registered provider address: 11 Wentworth Street, Huddersfield, West Yorkshire HD1 5PX

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Residential family centre details

Responsible individual: Lucille Gabriel-Gilchrist

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Inspector

Cath Sikakana: Social Care Inspector Inspection report for residential family centre – monitoring visit: Project Phoenix Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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