Granary Families Assessment Centre

Inspection report for residential family centre – monitoring visit: Granary Families Assessment Centre 1 Granary Families Assessment Centre 60 Vaughan Road, Harrow HA1 4EE Monitoring visit

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Inspected under the social care common inspection framework

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Information about this residential family centre

Granary Care Limited is a privately owned company. This residential family centre is registered to provide accommodation for three families. The setting provides residential and community-based parenting assessments.

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Information about this residential family centre

The setting registered with Ofsted in July 2016. The manager registered with Ofsted in December 2016.

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Information about this residential family centre

Date of previous inspection: 5 June 2019

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This monitoring visit

This monitoring visit was undertaken using video calls due to the COVID – 19 (coronavirus) pandemic. The visit was prompted by the need for reassurance that a baby’s health needs were being managed effectively and parents are treated fairly. The provider had also not been sending in their monthly independent visitor reports to Ofsted, as required.

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This monitoring visit

This visit involved the inspector examining medication records, risk assessments, the complaint record, parents’ evaluations of their teaching sessions and the assessment process, the staff training matrix and the independent visitor’s reports. The inspector held discussions with the registered manager and the staff team on duty. Feedback was also received from all the parents living at the centre, all of their social workers and the independent visitor.

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This monitoring visit

Staff support parents effectively to meet their babies health needs and specific medical conditions. A social worker praised the health support given, describing staff as being ‘proactive’ in ‘emergency situations’. Staff benefit from receiving expert guidance, which ensures that they can respond effectively if a baby has a seizure. Inspection report for residential family centre – monitoring visit: Granary Families Assessment Centre 2 Parents may feel that they are being treated unfairly as a result of the safeguarding procedures that are followed at the centre. However, it was clear that these procedures, and any associated decision-making, correctly focus on protecting children. When parents do complain, their concerns are taken seriously and appropriate action is taken. Not all parents, however, know how to complain.

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This monitoring visit

Staff speak to parents respectfully, and feedback from parents highlights that staff are ‘really nice’. An issue with a staff member has been managed effectively through the complaints procedure. Staff also benefit from receiving conflict-resolution training, which helps with maintaining positive relationships with families.

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This monitoring visit

Generally, parents are well supported, and there are a wide range of educational sessions to enhance their parenting, self-development and life skills. There is an issue with regard to ensuring that parents who speak English as an additional language are given an appropriate level of emotional support.

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This monitoring visit

Ofsted is unable to ensure that the setting is being effectively monitored, as the monthly independent visitor reports have not been sent to Ofsted promptly. Two reports were given to the inspector during this visit.

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This monitoring visit

This visit concludes that there has been a breach in regulation, in relation to not sending the monthly independent visitor reports to Ofsted. There are no current safeguarding concerns. Recommendations are made to ensure that parents know how to complain, and that they receive the necessary emotional support. A requirement has been repeated from the last inspection, as it was not examined during this visit. This requirement relates to staff recruitment. Inspection report for residential family centre – monitoring visit: Granary Families Assessment Centre 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

full and satisfactory information is available in relation to him in respect of each of the matters specified in Schedule 2. (Regulation 16 (3)(d))

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Requirement Due date

This relates to updated staff Disclosure and Barring Service checks and confirmation of the staff’s relevant qualifications. 1 March 2021

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Requirement Due date

Where the registered provider is an organisation or a partnership, the residential family centre shall be visited in accordance with this regulation.

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Requirement Due date

Visits shall take place at least once a month and may be unannounced.

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Requirement Due date

The registered provider shall supply a copy of the report required to be made under—

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Requirement Due date

(a) the Commission. (Regulation 25 (2) (3) (4) (5)(a)) 1 March 2021

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Recommendations

 The registered person should ensure that parents have access to external advice and support (including through relevant helplines) which they can contact directly, and in private, about problems or concerns. The advice services must take account of their cultural and linguistic backgrounds. (NMS 2.2)  The registered person should ensure parents are given information on how to make complaints and representations, including how they can secure access to an independent advocate. Where necessary, this access is to an Inspection report for residential family centre – monitoring visit: Granary Families Assessment Centre 4 advocate who is suitably skilled in speaking the complainant’s preferred language. (NMS 2.3)

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Residential family centre details

Registered provider: Granary Care Limited

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Residential family centre details

Registered provider address: 60 Vaughan Road, Harrow HA1 4EE

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Residential family centre details

Responsible individual: Paullette Jean-Jacques

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Residential family centre details

Registered manager: Paullette Jean-Jacques

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Inspector

Sharon Payne: Social Care Inspector Inspection report for residential family centre – monitoring visit: Granary Families Assessment Centre 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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