Children's Home run by Keys Care Limited in Windsor and Maidenhead

Inspection report for children’s home - monitoring visit: SC438624 1 SC438624

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Keys Care Ltd

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

A limited company owns this home. Its statement of purpose specifies that it will provide care and accommodation for up to two children who may have social and/or emotional difficulties. The home is part of a cross-regional project, commissioned by six local authorities, that includes other homes and a school operated by the same organisation.

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Information about this children’s home

The manager was registered with Ofsted on 27 October 2019.

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This monitoring visit

The home was last inspected in August 2019 and judged to be good, with two requirements made. This monitoring visit took place due to the length of time since the last inspection and to ensure that previous requirements had been met. The visit was undertaken remotely, in line with COVID-19 (coronavirus) risk management strategies.

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This monitoring visit

The inspectors requested a range of documents as part of this monitoring visit. The registered manager ensured that all requested information was swiftly provided. The registered manager was available and actively involved during the entire inspection and was spoken to via video call.

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This monitoring visit

The response to the COVID-19 pandemic has been thorough. Staff have been supplied with personal protective equipment and have been supported in making adjustments due to the pandemic. The lack of community-based opportunities has not affected the availability of activities in the home, nor the staff’s creativity in providing stimulation for the children. Inspection report for children’s home - monitoring visit: SC438624 2 The home environment is well presented and welcoming. There are visual displays of the children’s artwork on the walls. Staff are proactive in ensuring that any damage to the home or required maintenance is completed.

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This monitoring visit

The registered manager and staff know the children well and children benefit from positive relationships. Children also benefit from consistent boundaries and from staff who understand their needs. The staff team is strong and provides good stability for the children. As a result, there has been minimal impact on the continuity of care to children.

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This monitoring visit

Staff and teachers work well together and communication is excellent. Children engage positively in education and have made sustained progress. For example, one child has achieved 100% attendance since being at the home. Another child is making excellent progress in attainment, having recently moved to the home.

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This monitoring visit

The planning and preparation of children moving in to the home is well organised, comprehensive and inclusive of the views from professionals and children. Pre- placement risk management is thorough and considers the resources and support that staff can provide. The registered manager has taken steps to understand the needs and vulnerabilities of one child and how this may impact on another. The planning is child focused and reflects the information noted in the home’s statement of purpose.

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This monitoring visit

Incidents and allegations are well managed and quickly responded to. Staff can explain the roles and responsibilities of professionals and statutory processes. Incident debriefs with staff and children are comprehensive, focused and restorative. Staff have completed necessary safeguarding training. The recording of concerns or incidents is clear and includes all required information. Actions taken by leaders and staff help to keep the children safe.

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This monitoring visit

The registered manager and staff have a good overview of risk management and ensure that there is, overall, careful and thorough assessment of risk. This is not without some minor errors. There is one wrong name on a plan, which makes it less clear who the information relates to. Review dates for risk management plans are also not made clear, which means that there is the potential for such plans to become outdated.

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This monitoring visit

The risk of fire and hazards is appropriately managed in the home through regular checks. Staff receive necessary training and know the evacuation procedures and how to protect children in an emergency. There is good monitoring of health and safety. Therefore, children live in an environment that is safely managed.

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This monitoring visit

The home is regularly reviewed by an independent visitor, which provides an additional layer of scrutiny and oversight. The registered manager has completed her own review of the home through the regulation 45 report. The omission of views from children and professionals is a missed opportunity to evidence the positive and Inspection report for children’s home - monitoring visit: SC438624 3 proactive work by staff. However, the views of children and professionals are actively sought and recorded elsewhere.

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This monitoring visit

The two requirements, relating to fire safety and maintenance, made at the previous inspection have been met.

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Recent inspection history

Inspection date Inspection type Inspection judgement 06/08/2019 Full Good 13/11/2018 Full Good 11/01/2017 Interim Sustained effectiveness 28/09/2016 Full Good Inspection report for children’s home - monitoring visit: SC438624 4

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Recommendations

 The registered person should ensure that staff continually and actively assess the risks to each child and the arrangements in place to protect them. This specifically refers to ensuring that missing-from-home plans are fully updated, include the correct details and that risk assessments make clear when they should be reviewed. (‘Guide to the children’s homes regulations including the quality standards’, Page 42, paragraph 9.5)

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Recommendations

 The registered person should ensure that regulation 45 reports monitor the matters set out in the regulation at least once every six months. This is with specific reference to ensuring that the views of children, their parents/carers and social workers are fully considered in the regulation 45 report. (‘Guide to the children’s homes regulations including the quality standards’, Page 64, paragraph 15.2)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider address: C/o Pinsent Masons LLP, The Soloist Building, 1 Lanyon Place, Belfast, Northern Ireland BT1 3LP

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Inspectors

Jill Sephton-Wright, Social Care Inspector Pete Hylton, Regulatory Inspection Manager Inspection report for children’s home - monitoring visit: SC438624 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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