Children's home run by Phoenix Childcare Ltd

Inspection report for children's home - monitoring visit: 2573614 1

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Phoenix Learning & Care Holdings Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private provider of education and social care and was registered in March 2020. Since registration there has been a change of manager. There is a new manager in post and his application to register with Ofsted is in progress.

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Information about this children’s home

The home provides care and accommodation for up to two children. The provider states in their statement of purpose that they provide care for children with social, emotional or behavioural difficulties.

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Information about this children’s home

There is currently one young person living in the home.

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This monitoring visit

This monitoring visit was undertaken as the home has not been inspected since it was registered and following a review of significant incident notifications.

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This monitoring visit

The monitoring visit was conducted remotely. The inspector reviewed records, consulted with staff and the local authority social worker, interviewed the manager and met virtually with the young person.

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This monitoring visit

The manager has demonstrated strong leadership and management of the home over a challenging period. These challenges include supporting the staff to keep young people with complex needs safe during the pandemic, and building and managing a relatively new staff team.

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This monitoring visit

The manager and staff team have at times been challenged by the behaviours of the young people. That said, the staff team has remained child focused in its approach and staff have demonstrated resilience. A staff member spoke extremely positively of the support and guidance they have received from the manager during this period. Inspection report for children's home - monitoring visit: 2573614 2 Records of incidents show the actions taken by the staff to support the young people and confirm that, on each occasion, the information is appropriately shared with professionals, and risk assessments are updated. When the manager has identified that staff have not followed safeguarding procedures, there is good evidence of senior leaders and managers taking swift action.

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This monitoring visit

The current staff team is a mix of experienced members and some that are relatively new to the role. Despite this, the increasingly stable staff team has prioritised the welfare of the young person throughout the restrictions due to COVID-19. The manager has supported staff with flexibility and compassion, recognising the demands on them and their families. Training and supervision have remained consistent and regular.

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This monitoring visit

The manager demonstrates skilled and effective management and leadership qualities. Good use is made of the monthly independent visitor reports. They directly inform the ongoing development of the home.

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This monitoring visit

Following this visit, no recommendations or requirements were made.

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Recent inspection history

Not yet inspected as newly registered setting.

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Information about this inspection

The purpose of this visit was to monitor the performance of the home and the progress made since registration.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: 2573614 3

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Children’s home details

Registered provider: Phoenix Learning & Care Holdings Limited

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Children’s home details

Registered provider address: The Hub, Seckington Cross, Winkleigh, Devon EX19 8EY

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Inspector

Linda Bond, Social Care Inspector Inspection report for children's home - monitoring visit: 2573614 4 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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