Children's home run by Arc-HD Services Ltd in Eastleigh

Inspection report for children's home - monitoring visit: SC420410 1 SC420410

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Arc HD Services Ltd

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home can accommodate three young people with attachment difficulties, emotional distress or emerging mental health issues and associated difficulties. This home is owned by a private organisation that operates another children’s home in the locality.

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Information about this children’s home

The manager has been registered with Ofsted since 19 September 2019.

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Information about this children’s home

At the time of this monitoring visit three young people lived in the home.

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Information about this children’s home

This home was last inspected in October 2019.

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This monitoring visit

This monitoring visit was undertaken because of questions arising from the independent visitor’s reports about staff training and the care, education and engagement of a young person. In addition, the independent visitor stated that they did not have consent to review young people’s records. One report referred to a safeguarding event that the regulator was not aware of. The requirements set at the previous inspection were also reviewed.

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This monitoring visit

An inspector completed this visit remotely to review records, interview staff and consult with social workers, young people and a parent, and also met in person with young people in the home and toured the accommodation.

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This monitoring visit

Young people’s plans are generally of a good quality. They are detailed and provide clear guidance to staff about how to meet young people’s needs. There is a record of the progress made by young people, but the team is not consistently recording the approach to engaging them. Inspection report for children's home - monitoring visit: SC420410 2 Since the previous inspection, two new young people have successfully moved into the home. Young people are supported to move in in a sensitive and respectful way; this helps to minimise anxiety. This work is supported by good-quality impact risk assessments as well as discussions with the young people already living at the home.

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This monitoring visit

Despite the restrictions arising from the COVID-19 pandemic, staff successfully help young people to move on to the next stage of their lives. For some, this includes moving back with their families. Staff provide ongoing support to both the young person and their families. One young person and their parent said staff have ‘been amazing and brilliant’, and ‘they have been a massive support’. This view was supported by other professionals, who praised the staff for the progress young people are making.

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This monitoring visit

All young people have an allocated educational provision. Staff are successfully supporting young people to re-engage in education.

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This monitoring visit

Young people are cared for by a knowledgeable and well-trained staff team. Leaders and managers have arranged for staff to receive bespoke training that is relevant to the young people’s needs.

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This monitoring visit

Leaders and managers have met three of the four previous requirements that were set at the last inspection. The requirement that is not met relates to the notification of significant events. Leaders and managers failed to notify Ofsted of a safeguarding event. They did report this event to all other required authorities, took appropriate actions to safeguard the young person and maintained clear detailed records of their actions.

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This monitoring visit

Since the previous inspection, a new independent visitor has been appointed. There has been an ongoing issue regarding the young people not giving consent for the independent visitor to access their files. This has limited the effectiveness of the role of the independent visitor in assisting leaders and managers to make improvements. This issue was resolved during this visit by the leaders and managers rewriting the young person’s consent form. This now provides clear information for the young people on what information the independent person will access. This has led to young people now giving their consent. Inspection report for children's home - monitoring visit: SC420410 3

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Recent inspection history

Inspection date Inspection type Inspection judgement 29/10/2019 Interim Sustained effectiveness 24/04/2019 Full Good 07/08/2018 Full Requires improvement to be good 12/06/2018 Full Inadequate Inspection report for children's home - monitoring visit: SC420410 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

a child protection enquiry involving a child— is instigated; or

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry). (Regulation 40 (4)(b)(d)(i)(ii)) 5 February 2021

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Recommendations

 The registered person should ensure all staff consistently record the actions taken to engage with young people. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: SC420410 5

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Children’s home details

Registered provider: Arc HD Services Ltd

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Children’s home details

Registered provider address: Arc HD Services, Wessex House, Upper Market Street, Eastleigh SO50 9FD

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Inspectors

Wendy Anderson, Social Care Inspector Linda Bond, Social Care Inspector Inspection report for children's home - monitoring visit: SC420410 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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