Children's Home run by Keys QTC Limited in Gloucestershire

Inspection report for children's home - monitoring visit: 1280578 1

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Keys QTC

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides short-term, emergency care. It is registered for up to six children and/or young people aged up to 18 years with social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in June 2018.

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This monitoring visit

This visit was carried out to monitor progress against the compliance notice that was issued at the last monitoring visit, on 23 November 2020.

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This monitoring visit

Since the last visit, the responsible individual has completed a comprehensive and evaluative review with the registered manager of incidents, complaints and allegations within the home since 1 April 2020. The review did not identify any concerns about staff practices to safeguard children. However, gaps were identified with the managerial monitoring and oversight of incidents and the review confirms that incidents are not consistently reported to Ofsted.

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This monitoring visit

The responsible individual has completed a detailed improvement plan to strengthen manager monitoring and oversight within the home. For example, the responsible individual has implemented weekly meetings with the manager to review records and discuss significant incidents. The manager and staff team have revisited areas where improvements can be made to staff practice, including strengthening the support and oversight during induction. Inspection report for children's home - monitoring visit: 1280578 2 The responsible individual has identified areas of improvement for managerial oversight to include dedicated manager administration time and training to support with the use of the recording system. The manager and staff have been reminded of the expectation and regulatory requirements in relation to the recording and reporting of incidents.

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This monitoring visit

Plans are in place to improve recording systems within the home by introducing a shared drive for recording children’s information and introducing tablets with 4G access for staff and children. This will enable ease of access for staff to record information in a timely manner and for managers to swiftly record and review incidents.

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This monitoring visit

Ofsted judges that the compliance notice is met. The responsible individual has applied to Ofsted to vary the conditions of this home, to reduce the number of children living at this home from six children to four.

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Recent inspection history

Inspection date Inspection type Inspection judgement 01/10/2019 Full Good 18/02/2019 Full Good Inspection report for children's home - monitoring visit: 1280578 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the home’s day to day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; (Regulation 12 (1) (2)(b)) 8 January 2021

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (‘the authorised person’)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and 8 January 2021 Inspection report for children's home - monitoring visit: 1280578 4 within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(iii)(iv)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are kept in an accessible manner—

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Requirement Due date

records of the use of measures of control, discipline or restraint (see regulation 35);

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Requirement Due date

children’s case records (see regulation 36);

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Requirement Due date

other records (see regulation 37). (Regulation 38 (h)(i)(j)) 8 January 2021

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child —

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

(Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) 8 January 2021

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Information about this inspection

Inspection report for children's home - monitoring visit: 1280578 5 The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider address: Keys Care Ltd, Maybrook House, Queensway, Halesowen B63 4AH

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Inspector

Anna Gravelle, Social Care Inspector Inspection report for children's home - monitoring visit: 1280578 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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