Grosvenor House

Inspection report for residential family centre - monitoring visit: Grosvenor House 1 Grosvenor House 1 Grosvenor Road, Wallington, Surrey SM6 0EG Monitoring visit

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Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre is privately owned. It is registered to provide care and accommodation for five families. Families benefit from having their own rooms in a large residential property.

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Information about this residential family centre

This residential family centre was registered with Ofsted in January 2020. The registered manager was registered with Ofsted at the same time. The registered manager left the centre in May 2020.

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This monitoring visit

Ofsted undertook a monitoring visit to the centre on 8 July 2020. This was initially due to concerns raised by a local authority. Ofsted also received two separate complaints concerning poor leadership and management, prior to the visit.

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This monitoring visit

As a result of significant concerns found during the monitoring visit of 8 July 2020, Ofsted took urgent enforcement action and suspended the registration of the centre on 10 July 2020.

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This monitoring visit

This virtual monitoring visit assessed the residential family centre’s compliance with the notice to suspend its registration.

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This monitoring visit

This virtual visit was facilitated by the centre’s acting manager. The acting manager showed the inspector around the centre via a camera video link. This confirmed that no families were being accommodated at the centre. Therefore, the residential family centre has complied with the suspension notice. Inspection report for residential family centre - monitoring visit: Grosvenor House 2 All parents and their children moved out of the family centre during the weekend of 11 July.

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This monitoring visit

The acting manager informed the inspector that she fully understands the suspension notice and is not accepting any new referrals.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

08/07/2020 Monitoring Inspection report for residential family centre - monitoring visit: Grosvenor House 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

Arrangements for the protection of children

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Requirement Due date

The registered person must have in place and implement procedures which are intended to safeguard children accommodated in the residential family centre from abuse or neglect. (Regulation 12 (1) (a)) 06/01/2021

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Requirement Due date

The registered person shall ensure that there is, having regard to— the statement of purpose of the residential family centre, its size and the numbers and needs of its residents; and the need to safeguard and promote the health and welfare of residents, a sufficient number of suitably qualified, competent and experienced persons working for the residential family centre. (Regulation 15 (a) (b)) 06/01/2021

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Requirement Due date

The registered person must ensure that the parents’ capacity to respond to the children’s needs and to safeguard their welfare is monitored or assessed by a suitably qualified person in accordance with the requirements of this regulation. (Regulation 13A (1)) 06/01/2021

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Requirement Due date

The registered person shall ensure that all persons employed by him— receive appropriate training and supervision. (Regulation 17 (5) (a)) 06/01/2021 Inspection report for residential family centre - monitoring visit: Grosvenor House 4 Fitness of workers

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Requirement Due date

The registered person shall not— employ a person to work at the residential family centre unless that person is fit to work at a residential family centre; or allow a person to whom paragraph (2) applies, to work at the residential family centre unless that person is fit to work at a residential family centre. This paragraph applies to any person who is employed by a person other than the registered person in a position in which he may in the course of his duties have regular contact with residents. For the purposes of paragraph (1), a person is not fit to work at a residential family centre unless— (a) he is of integrity and good character; (b) he has the qualifications, skills and experience necessary for the work he is to perform; (c) he is physically and mentally fit for the work he is to perform; and (d) full and satisfactory information is available in relation to him in respect of each of the matters specified in Schedule 2.

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Requirement Due date

The registered person shall give notice in writing to the Commission as soon as it is practicable to do so if any of the following events takes place or is proposed to take place— a person other than the registered person carries on or manages the residential family centre; a person ceases to carry on or manage the residential family centre. (Regulation 28 (a) (b)) 06/01/2021

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Requirement Due date

The registered person shall after consultation with the fire authority— ensure, by means of fire drills and practices at suitable intervals, that the persons working at the residential family centre and, so far as practicable, residents, are aware of the procedure to be followed in case of fire, including the procedure for saving life. (Regulation 22 (1) (d)) 06/01/2021

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Requirement Due date

Records 06/01/2021 Inspection report for residential family centre - monitoring visit: Grosvenor House 5 The registered person shall maintain in respect of each family accommodated in the residential family centre a record which— includes the information, documents and other records specified in Schedule 3 relating to the members of the family. (Regulation 19 (1))

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Requirement Due date

In particular, this refers to the date and circumstances of any serious incident involving any member of the family and the details of any accident sustained by any member of the family while accommodated in the residential family centre.

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Requirement Due date

The registered person shall also maintain the records specified in Schedule 4 in respect of the residential family centre. (Regulation 19 (3))

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Requirement Due date

In particular, this refers to the family register and a record of all complaints. 06/01/2021

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Requirement Due date

If, in relation to a residential family centre, any of the events listed in column 1 of the table in Schedule 5 takes place, the registered person shall without delay notify the persons indicated in respect of the event in column 2 of the table. (Regulation 26 (1)) 06/01/2021

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Requirement Due date

The registered person shall compile in relation to the residential family centre a written statement (in these Regulations referred to as “the statement of purpose”) which shall consist of a statement as to the matters listed in Schedule 1. (Regulation 4 (1)) 06/01/2021

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Requirement Due date

The registered person must ensure that a written record is made of any complaint or representation, the action taken in response, and the outcome of the investigation. (Regulation 20 (6)) 06/01/2021 Inspection report for residential family centre - monitoring visit: Grosvenor House 6

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Recommendations

 Ensure staff members left in charge of the centre have relevant experience of working with families and in residential care settings and have successfully completed their induction and probationary periods. (NMS 15.2)  Ensure staff are suitably trained and qualified to provide assessments (NMS 1.10)  Ensure staff complete a written family placement plan, in consultation with the placing authority and agreed, so far as may be practicable, with the parent(s) and, if age appropriate, the child. The plan should specify the objectives and intended outcomes of the placement, details of training, assistance, assessment, supervision and protection to be provided at the centre, and how the child's welfare will be promoted. (NMS 9.2)  Ensure the family placement plan incorporates the requirements of any referring agency and, where applicable, the court, setting out how the level of supervision of the family and of parenting will change over time

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Recommendations

dependent on progress. (NMS 9.3)  Ensure the family placement plan sets out how the effectiveness of the placement is to be assessed in relation to each major element of the plan. (NMS 9.4)  Ensure there are good quality learning and development opportunities which staff and volunteers are supported to undertake. These may include induction, post-qualifying and in-service training to enhance individual skills and to keep staff up-to-date with professional and legal developments. (NMS 16.2)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Grosvenor House 7

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Residential family centre details

Registered provider: A & S Holder Limited

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Residential family centre details

Registered provider address: 9 Cheam Road, Epsom, Surrey KT17 1SP

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Inspector

Juanita Mayers: social care inspector Inspection report for residential family centre - monitoring visit: Grosvenor House 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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