Children's home run by Ingleside Children’s Home Limited in Birmingham

Inspection report for children’s home - monitoring visit: SC022880 1 SC025799

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Ingleside Children’s Home Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

A private provider operates this home. The home provides care for up to five children. The provider states in its statement of purpose that the home accommodates children who have emotional and/or behavioural difficulties.

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Information about this children’s home

The registered manager was registered by Ofsted in July this year.

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This monitoring visit

This monitoring activity assessed the home’s compliance with a notice issued by Ofsted to suspend the setting on 27 April 2020. The setting was originally suspended on 2 February this year.

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This monitoring visit

As a result of the current COVID-19 (coronavirus) crisis, no visit was made to the setting. This report was compiled following separate telephone interviews with the provider, the registered manager, and the responsible individual.

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This monitoring visit

In interviews the provider, registered manager and responsible individual confirmed that no children have been accommodated in the home since the original suspension notice was served. Ofsted is not aware of any information that suggests otherwise.

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This monitoring visit

The home has complied with the suspension notice.

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This monitoring visit

The provider has taken a number of important steps to improve the home. The provider appointed a new manager, who was recently successfully registered by Ofsted. They have also appointed a new responsible individual. Both appointees have considerable experience within children’s residential care and hold a wealth of experience, skills and knowledge that is relevant to management, oversight and the running of a children’s home. Inspection report for children’s home - monitoring visit: SC022880 2 The home’s staffing structure has been revamped. This has included the appointment of a new deputy manager and three new experienced and suitably qualified senior residential staff. Staff recruitment is on-going with previously

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This monitoring visit

employed staff having to undertake a return to work interview. A training schedule is in place that states that the new staffing team will undergo a 10 day in-house training programme. The provider stated that this will be completed before any children are admitted into the home.

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This monitoring visit

As part of the home’s improvement plan, the provider made a request to Ofsted to reduce the number of spaces available for children in the home. Therefore, the home is now registered to provide care and accommodation for five children instead of seven.

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This monitoring visit

The provider said that the past few months had been a ‘seriously insightful’ experience. He stated that with the new registered manager and responsible individual, he now has the confidence that the home has the right people in place who have the skills necessary to run a children’s home.

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This monitoring visit

The responsible individual noted that it had been a challenge recruiting new staff due to the restrictions imposed by the COVID-19 crisis, but that care was taken to seek and recruit the right people. He said that the staff team is coming together well with several new and experienced senior residential staff being employed who will shift lead. The responsible individual said the new group of staff will be complimented by some of the previous members of staff. He reported that staff who had previously led shifts in the home prior to it being suspended, will have to pass a period of assessment before doing so again.

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This monitoring visit

The registered manager acknowledged that although he was not employed by the provider at the time, it is clear from his own review that the actions Ofsted took to suspend the home had been the right decision. He said that since being employed at the home it had been a challenging time making all the necessary changes, but he felt that the home was now in a completely different place.

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This monitoring visit

The registered manager spoke at length about the importance of the homes revised admission procedure and the need to gradually admit children to the home once it opens again. He stated that he would be very particular about the type of child that the home admits in the future. He noted that matching is crucial and that any potential referrals would be carefully considered to ensure that the home could meet the needs of each child.

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This monitoring visit

As the home has been suspended, the majority of the requirements made at the previous full inspection cannot be assessed.

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This monitoring visit

In conclusion, the provider has taken appropriate actions to address the shortfalls that led to the home being suspended. In particular, a robust review of the staffing Inspection report for children’s home - monitoring visit: SC022880 3 structure and the subsequent appointment of a new senior management team who have a proven track record in managing residential children’s services.

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Recent inspection history

Inspection date Inspection type Inspection judgement 28/01/2020 Full Inadequate 09/10/2019 Full Inadequate 21/01/2019 Full Requires improvement to be good 10/01/2018 Full Good Inspection report for children’s home - monitoring visit: SC022880 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; have the skills to identify and act upon signs that a child is at risk of harm; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1)(2)(a)(i)(iii)(v)(vii)) In particular, leaders and managers must ensure that there is an up-to-date record of each child’s risks of harm and ensure that staff follow children’s care plans to make sure that any

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Requirement Due date

risks to children are minimised. 30/10/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare. In particular, the standard in paragraph (1) requires the registered person to— 30/10/2020 Inspection report for children’s home - monitoring visit: SC022880 5 lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; ensure that staff work as a team where appropriate; ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home has sufficient staff to provide care for each child; ensure that the home’s workforce provides continuity of care for each child; understand the impact that the quality of care provided in the home is having on the progress and experiences of each

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Requirement Due date

child and use this understanding to inform the development of the quality of care provided in the home; demonstrate that practice in the home is informed and improved by taking into account and acting on— research and developments in relation to the ways in which the needs of the children are best met; and feedback on the experiences of children, including complaints received; and use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(a)(b)(c)(d)(e)(f)(g)(i)(ii)(h)) The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. The registered person may only— employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow

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Requirement Due date

that individual to work at the home, if the individual satisfies the requirements in paragraph (3). The requirements are that— the individual is of integrity and good character; the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. 30/10/2020 Inspection report for children’s home - monitoring visit: SC022880 6 For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained— the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or a qualification which the registered person considers to be

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Requirement Due date

(Regulation 32 (1)(2)(a)(b)(3)(a)(b)(c)(d)(4)(a)(b)) The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months. In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— the quality of care provided for children; the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (“the quality of care review report”).

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Requirement Due date

The registered person must— supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home. The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1)(2)(a)(b)(c)(3)(4)(a)(b)(5)) 30/10/2020

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home. 30/10/2020 Inspection report for children’s home - monitoring visit: SC022880 7 The registered person must— maintain in the home the records in Schedule 4; ensure that the records are kept up to date. (Regulation 37 (1)(2)(a)(b)) In particular, the registered person must keep a copy of the staff duty roster of persons working at the home, and records of the actual rosters worked. The registered person must keep the register of children up to date. The registered person must maintain records (“case records”) for each child which— include the information and documents listed in Schedule 3 in relation to each child; are kept up to date; and are signed and dated by the author of each entry. Case records must be kept— securely in the children’s home during the period when the child to whom the case records relate is accommodated

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Requirement Due date

there; and in a secure place after the child has ceased to be accommodated in the home. (Regulation 36 (1)(a)(b)(c)(2)(c)(d)) In particular, the registered person must maintain an accurate record of all of the contact details of certain persons in relation to the child. 30/10/2020

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if— a child is involved in or subject to, or is suspected of being involved in or subject to sexual exploitation; an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious; there is an allegation of abuse against the home or a person working there; a child protection enquiry involving a child— is instigated; or concludes (in which case, the notification must include the outcome of the child protection enquiry); or there is any other incident relating to a child which the registered person considers to be serious. 30/10/2020 Inspection report for children’s home - monitoring visit: SC022880 8 (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) The health and well-being standard is that— the health and well-being needs of children are met; children receive advice, services and support in relation to

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Requirement Due date

their health and well-being; and children are helped to lead healthy lifestyles. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff help each child to— achieve the health and well-being outcomes that are recorded in the child’s relevant plans; understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding; take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; and understand and develop skills to promote the child’s well- being. (Regulation 10 (1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)) In particular, leaders and managers must ensure that children’s developing health needs receive prompt medical professional consultation. 30/10/2020

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Information about this inspection

Ofsted is aware of the challenges that COVID-19 is currently posing to those we inspect. During this visit, the inspectors took into consideration the impact of any measures being taken to slow the spread of COVID-19 by the home. This has included the effect these have had on staffing arrangements. The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC022880 9

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Children’s home details

Registered provider: Ingleside Children’s Home Limited

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Children’s home details

Registered provider address: 2 Wheeleys Road, Edgbaston, Birmingham B15 2LD

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Inspector

Kevin Whatley, Regulation Inspection Manager Inspection report for children’s home - monitoring visit: SC022880 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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