Children's Home run by Parkview Care (Broadstairs) Limited in Kent

Inspection report for children’s home - monitoring visit: 1258386 1

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Parkview Care (Broadstairs) Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is operated by a private company. It is registered to accommodate up to three children who exhibit social, emotional and/or behavioural difficulties. The statement of purpose for the home states that the home cares for children between the ages of eight and 17 years old.

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Information about this children’s home

The home has been without a registered manager since 7 November 2019.

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This monitoring visit

This children’s home was judged declined in effectiveness at the interim inspection on 20 February 2020.

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This monitoring visit

On 24 March 2020, a notice of decision was issued with an additional condition of registration. This requires the provider to give three months’ notice to Ofsted of its intention to admit further children into the home.

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This monitoring visit

At this monitoring visit, no judgement is made. This visit was conducted remotely in accordance with Ofsted’s guidance on COVID-19 (coronavirus) restrictions. Discussions were held with the responsible individual, registered manager and a member of staff over the telephone on 22 April 2020. The inspector considered various documents that the provider emailed by close of business on 23 April 2020. The inspector gave formal feedback to the responsible individual and the interim manager on 29 April 2020.

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This monitoring visit

The provider acknowledges that there are still some shortfalls in safeguarding practice and procedures and has some plans in place to address these. Senior leaders have introduced an investigation protocol, but they have not linked this to the current policy. The policy does not align with statutory guidance such as ‘Working Together to Safeguard Children’. Safeguarding procedures are clumsy and unnecessarily complicated. There are some delays in making referrals to outside agencies such as the designated officer in the local authority. The quality of internal Inspection report for children’s home - monitoring visit: 1258386 2 safeguarding investigations requires improvement. For example, the investigating officer does not always interview the key people involved and does not consider discrepancies in accounts of the same incident. In one case, staff in the home did not take responsibility for making an external safeguarding referral. This is not best

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This monitoring visit

The responsible individual has brought in changes to recording systems to prompt senior leaders to oversee any incident involving the manager. Senior leaders are now reviewing any physical intervention that the manager is involved with.

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This monitoring visit

Staff have had further training in autistic spectrum disorder and show a greater understanding of the disability. They are using strategies such as a structured timetable and a food management plan. This helps keep the young people’s anxiety low. Behaviour, for example around food, is much improved. Young people are having a better experience of care. The previous requirements around the care planning standard and quality of care standard are met.

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This monitoring visit

Senior leaders have reviewed the statement of purpose. This now clearly guides placing social workers on the different needs of children that they could potentially place in the home. The previous requirement is met.

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This monitoring visit

Young people are benefiting from living in a much calmer environment with no obvious indicators of bullying. Staff capture the young people’s views through daily dialogue, key-work sessions and child-friendly questionnaires. Staff have developed targeted key-work sessions with incentives for the young people to work on things like education, health, behaviour and independence. Young people are enjoying more positive relationships with staff. The previous requirements around the positive relationship standard are met.

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This monitoring visit

The interim manager demonstrates sufficient knowledge of the statutory process to report significant incidents. There is clear guidance for such notifications to take place in her absence. There has been no police involvement since the last inspection. The requirement around regulation 40 notifications is met.

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This monitoring visit

There is now a clear management structure and especially in the manager’s absence. There are clear accountabilities with a development plan to up-skill key staff such as the deputy manager. The responsible individual recognises the need to empower managers and delegate tasks to them. The manager is completing monthly audits to monitor the operation of the home as well as ensuring that staff carry out any improvements recommended by the independent visitor. The previous requirement around leadership and management is met.

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This monitoring visit

Young people have access to all parts of the home they need. The behaviour management policy is clear that staff must not routinely lock doors except in exceptional circumstances, for example to manage a serious incident. Young people develop more responsibility, for example by looking after the key to their bedroom. The previous requirement around privacy and access is met. Inspection report for children’s home - monitoring visit: 1258386 3 Senior leaders have put in place a workforce development plan. They have taken strategic decisions in the current COVID-19 restrictive environment such as delaying therapeutic care training. Senior leaders have been reflective about staff recruitment and their decision-making process for future appointments.

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Recent inspection history

Inspection date Inspection type Inspection judgement 20/02/2020 Interim Declined in effectiveness 17/12/2019 Full Requires improvement to be good 21/06/2018 Full Requires improvement to be good 22/03/2018 Full Good Inspection report for children’s home - monitoring visit: 1258386 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must prepare and implement a policy which— is intended to safeguard children accommodated in the children’s home from abuse or neglect; and sets out the procedure to be followed in the event of an allegation of abuse or neglect. The procedure to be followed in the event of an allegation of abuse or neglect must, in particular— provide for the prompt referral of an allegation about current or ongoing abuse or neglect in relation to a child to the placing authority and, if different, the local authority in whose area the home is located. (Regulation 34 (1)(a)(b)(2)(b 30/06/2020

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure that staff understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person. (Regulation 12 (1)(2)(a)(v)) 30/06/2020

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Information about this inspection

Ofsted is aware of the challenges that COVID-19 (coronavirus) is currently posing to those we regulate. During this visit, the inspectors took into consideration the impact of any measures being taken to slow the spread of COVID-19 by the home. This has included the effect these have had on staffing arrangements

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 1258386 5 Inspection report for children’s home - monitoring visit: 1258386 6

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: Suite 56 The Brentano Suite, Solar House, 915 High Road, London N12 8QJ

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Inspector

Keith Riley, social care inspector Inspection report for children’s home - monitoring visit: 1258386 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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