Children's home run by Care Haven (UK) Limited in Stockport

Inspection report children’s home: SC483828 1 SC483828 Registered provider: Care Haven (UK) Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care and accommodation for up to five children who may have emotional and/or behavioural difficulties. The home is privately run and managed.

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Information about this children’s home

A new suitably experienced and qualified manager is in post who has applied for registration with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 28 November 2018

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children’s home: SC483828 2

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Inspection date Inspection type Inspection judgement

28/11/2018 Full Good 31/01/2018 Interim Improved effectiveness 03/05/2017 Full Good 22/02/2017 Interim Improved effectiveness Inspection report children’s home: SC483828 3

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improvement to be good

Since the last inspection, this home has experienced incidents of disruption. Some young people’s behaviours have had a negative impact on the quality of other young people’s day-to-day experiences.

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improvement to be good

The quality of relationships between staff and young people is very good. Young people said: ‘Staff genuinely care for us. They don’t do this work just for the money.’ Another young person said: ‘They are like family to me.’

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improvement to be good

Educational engagement and attendance are good. Staff support young people to reach their potential. Staff promote recreational and social activities for young people. Young people confirm that they have fun and take part in enjoyable activities.

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improvement to be good

Staff support young people to develop self-care skills. This means that they have increased levels of independence. Over time, young people are prepared for their eventual transition into semi-independent living.

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improvement to be good

Young people have not had access to advocacy. This means that they have not been able to challenge their care plans effectively with local authorities.

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improvement to be good

Young people say that they feel safe most of the time. However, recent safeguarding incidents in the home have led to young people feeling unsettled. Managers are taking action to address this situation.

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improvement to be good

There are low numbers of physical interventions. The team has an ethos of de- escalation. This shows effective behaviour management and child-focused practice. However, records of physical interventions do not contain accurate details of the intervention or evidence of debriefs with young people. In addition, the manager has not audited the records or reviewed staff practice. This means that it is difficult to know if interventions are necessary, proportionate or effective.

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improvement to be good

There have been new staff recruited since the last inspection. Recruitment records do not show clear vetting and safe recruitment practice. This does not show robust scrutiny of staff suitability to work with children.

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improvement to be good

The home is currently poorly maintained in several areas. Young people’s bedrooms are of concern. Property damage is very clear to see and bedrooms are unkempt, unhygienic and hazardous. Inspection report children’s home: SC483828 4 The manager has failed to ensure that Ofsted and placing local authorities are notified about all significant incidents. This limits external oversight of safeguarding practice.

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good

Management arrangements have changed since the last full inspection. A new suitably experienced and qualified manager is in post. An application for registration has been submitted to Ofsted.

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good

The staff team is cohesive and stable. The members of the team are well qualified and supported. This means that staff have the skills and knowledge to provide care and support to young people with complex needs.

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good

Partnership working is very good. Social workers, independent reviewing officers and teachers are unanimous in their praise for this home.

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good

Staff have access to a training programme delivered to meet the needs of the young people. However, training records are inaccurate. This means that the manager cannot be certain that the staff have the relevant skills and knowledge to meet the needs of young people.

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good

Arrangements for the internal and external quality assurance of the home do not provide a detailed analysis of care provision. The systems fail to identify weaknesses, promote improvement and guide development.

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good

The manager has not monitored the impact of dynamics between young people. This does not show how concerns are addressed or actions taken to resolve young people’s anxieties.

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good

The statement of purpose is not up to date. It has not been submitted to Ofsted for a significant period. This means that the regulator is not clear on the operation of the home and staffing.

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good

Leaders and managers are clear about the action to take to rectify shortfalls. They initiated immediate action to promote improvement. Inspection report children’s home: SC483828 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1)(2)(d)) 13/04/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(f)) 13/04/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 13/04/2020 Inspection report children’s home: SC483828 6 use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(h)) The registered person must—

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (3)(a)(b)) 13/04/2020

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there; a child protection enquiry involving a child—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) 13/04/2020

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Recommendations

 All children must have access to appropriate advocacy support, and where possible this should be provided by a person that the child chooses. Looked-after children are entitled to an independent advocate to advise them and ensure they have the support needed to express their views, wishes and feelings about their care and lives. (‘Guide to the children’s homes regulations including the quality standards’, page 23, paragraph 4.16)  Records of restraint must be kept and should enable the registered person and staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. The review should provide the opportunity for amending practice to ensure it meets the needs of each child. (‘Guide to the children’s homes regulations including the quality standards’, page 49, paragraph 9.59)  Any child who has been restrained should be given the opportunity to express

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Recommendations

their feelings about their experience of the restraint as soon as is practicable, Inspection report children’s home: SC483828 7 ideally within 24 hours of the restraint incident, taking the age of the child and the circumstances of the restraint into account. In some cases children may need longer to work through their feelings, so a record that the child has talked about their feelings should be made no longer than 5 days after the incident of restraint (regulation 35(3)(c)). Children should be encouraged to add their views and comments to the record of restraint. Children should be offered the opportunity to access an advocacy support to help them with this (regulation 7(2)(b)(iii)). (‘Guide to the children’s homes regulations including the quality standards’, page 45, paragraph 9.60)  The registered person should have a workforce plan which can fulfil the workforce related requirements of regulation 16, schedule 1 (paragraphs 19 and

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Recommendations

20). The plan should: o detail the necessary management and staffing structure, (including any staff commissioned to provide health and education), the experience and qualifications of staff currently working within the staffing structure and any further training required for those staff, to enable the delivery of the home’s Statement of Purpose; o detail the processes and agreed timescales for staff to achieve induction, probation and any core training (such as safeguarding and health and safety and mandatory qualifications); o detail the process for managing and improving poor performance; o detail the process and timescales for supervision of practice (see regulation 33 (4) (b)) and keep appropriate records for staff in the home. The plan should be updated to include any new training and qualifications completed by staff while working at the home, and used to record the ongoing training and continuing professional development needs of staff – including the

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Recommendations

home’s manager. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.8)  As set out in regulations 31-33, the registered person is responsible for maintaining good employment practice. They must ensure that recruitment of staff safeguards children and minimises potential risks to them. (‘Guide to the children’s homes regulations including the quality standards’, page 61, paragraph 13.1) With specific reference to recruitment vetting and checks.  Regulation 45 sets out requirements for the registered person to have a system in place which allows them to monitor the matters set out in the regulation at least once every six months; also see regulation 13(2)(h) (the leadership and management standard). The registered person should undertake a review that focuses on the quality of the care provided by the home, the experiences of children living there and the impact the care is having on outcomes and

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Recommendations

improvements for the children. Reviews should be underpinned by the Quality Standards as described in regulations 5 to 14. (‘Guide to the children’s homes regulations including the quality standards’, page 64, paragraph 15.2)  Any individual appointed to carry out visits to the home as an independent person must make a rigorous and impartial assessment of the home’s arrangements for safeguarding and promoting the welfare of the children in the home’s care. Inspection report children’s home: SC483828 8 (‘Guide to the children’s homes regulations including the quality standards’, page 65, paragraph 15.5) Inspection report children’s home: SC483828 9

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC483828 10

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Children’s home details

Registered provider: Care Haven (UK) Limited

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Children’s home details

Registered provider address: c/o Stephen Glicher & Co, Eden Point, Three Acres Lane, Cheadle Hulme, Cheadle, Cheshire SK8 6RL

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Children’s home details

Responsible individual: Patricia Swallow

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Inspector

Amanda Ellis, Social Care Inspector Inspection report children’s home: SC483828 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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