Children's Home run by Total Care Matters Limited in West Northamptonshire

Inspection report children’s home: 1268530 1 Registered provider: Total Care Matters Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and provides care and accommodation for three children and young people who have emotional and/or behavioural difficulties. The registered manager resigned in March 2019 and a new manager was appointed in May 2019. However, the new manager has recently left, without having registered with Ofsted. Temporary management arrangements are in place.

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Inspection date: 25 February 2020

Enforcement action since last inspection: none Inspection report children’s home: 1268530 2

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children and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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children and young people since the most recent full inspection

The home has been without a registered manager since April 2019. A manager was appointed in May 2019 but there were delays in receiving her application to register with Ofsted. She has recently left, and the deputy manager has taken on the manager’s position temporarily. The home has been without a registered manager for a significant period of time.

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children and young people since the most recent full inspection

Despite this shortfall, young people receive good-quality care and make good progress during their time at the home. This is because they are cared for by a committed staff team. Young people benefit from positive relationships with staff who understand why they behave the way they do. They share lots of fun experiences with staff.

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children and young people since the most recent full inspection

There is a commitment to improving the quality of care for young people. All the requirements made at the previous inspection relating to leadership and management have been addressed.

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children and young people since the most recent full inspection

Staff retention has improved since the last inspection. Staff are happy in their work and feel valued and listened to by managers. This has helped to provide continuity of care for young people. Young people are learning how to form positive attachments and have begun to realise that staff do not give up on them. This helps them to feel safe, secure and valued.

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children and young people since the most recent full inspection

The majority of staff employed since the last inspection have not worked in children’s homes before. However, they have all worked with children and young people in a caring or educational role. Staff understand young people’s needs very well and are good advocates for them.

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children and young people since the most recent full inspection

Young people’s behaviours improve over time and the number of incidents involving the use of physical intervention reduces. Staff are resilient and remain professional in their approach to all young people, even though many of the staff have sustained injuries during incidents. Staff do not give up on young people. A social worker praised the staff team for their tenacity in managing a young person’s behaviour.

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children and young people since the most recent full inspection

Although the manager completed a review of the quality of care in January 2020, the registered provider did not send a copy of the report to Ofsted as required. Inspection report children’s home: 1268530 3

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Inspection date Inspection type Inspection judgement

24/06/2019 Full Good 06/02/2019 Interim Sustained effectiveness 23/04/2018 Full Requires improvement to be good Inspection report children’s home: 1268530 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home; and

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Requirement Due date

is not, or does not intend to be, in day-to-day charge of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and the date on which the appointment takes effect.

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Requirement Due date

(Regulation 27 (1)(a)(b)(i)(ii)(iii)(2)(a)(b)) 30/04/2020

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Requirement Due date

The registered person must supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed.

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Requirement Due date

(Regulation 45 (4)(a)) 25/03/2020 Inspection report children’s home: 1268530 5

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1268530 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham NG2 2ER

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Inspector

Katarina Djordjevic, Social Care Inspector Inspection report children’s home: 1268530 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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