Children's Home run by Keys Nhcc Ltd in Shropshire

Inspection report children’s home: SC020602 1 SC020602 Registered provider: Keys NHCC Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned by a private company. It is registered for up to five children who are aged 8 to 17, and who have experienced adverse childhood experiences, that have led to associated trauma and presenting complex needs.

p.1

Information about this children’s home

The home is managed by an experienced manager who was registered with Ofsted in March 2017.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers outstanding

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: outstanding

p.1

good

Enforcement action since last inspection: none Inspection report children’s home: SC020602 2

p.1

Inspection date Inspection type Inspection judgement

13/03/2019 Full Outstanding 21/11/2017 Full Good 17/03/2017 Interim Sustained effectiveness 21/06/2016 Full Good Inspection report children’s home: SC020602 3

p.2

Overall experiences and progress of children and young people: good

Children make good progress and view the home as their own home.

p.3

Overall experiences and progress of children and young people: good

Staff support children’s religious and cultural needs well and make sure that children have all opportunities to access cultural groups and religious settings and to celebrate diversity.

p.3

Overall experiences and progress of children and young people: good

Children take part in a variety of activities, including attending the local cadets and going football training with college friends. Staff arranged for one child who could not swim to have swimming lessons. These varied activities have resulted in children developing new interests, becoming more confident and learning new skills.

p.3

Overall experiences and progress of children and young people: good

Staff support children to attend school and college regularly and help with homework. This means that children make good academic progress.

p.3

Overall experiences and progress of children and young people: good

Children are given every opportunity to express their wishes and feelings about what they enjoy and about the day-to-day running of the home. This helps children to have a sense of involvement and ownership regarding important decisions in their lives.

p.3

Overall experiences and progress of children and young people: good

Children know how to complain and are confident in using the home’s complaints procedures.

p.3

How well children and young people are helped and protected: good

Children are cared for by experienced, knowledgeable and committed staff who understand their vulnerabilities extremely well.

p.3

How well children and young people are helped and protected: good

When children go missing from the home, the staff respond swiftly. They are diligent in searching for children and use all resources to help them to ensure that children are safely returned home. Staff ensure that children are offered a return home interview. This helps the staff to better understand why a child has gone missing from the home and bring in additional protective measures.

p.3

How well children and young people are helped and protected: good

Staff respond quickly to concerns about children’s safety. For example, when some unknown males arrived at the home looking for one child, the staff immediately reported their concerns to the police and the child was placed in protective custody. This ensured the child’s immediate safety.

p.3

How well children and young people are helped and protected: good

Staff promote a positive culture of praise and reward. They know the triggers for children’s behaviours and are skilled in using de-escalation strategies. They maintain consistent boundaries, so that children are clear about what is expected of them.

p.3

How well children and young people are helped and protected: good

The registered manager takes action when children’s behaviours start to have an impact on others living at the home. This can include looking at lessons learned. Inspection report children’s home: SC020602 4 The home is safely located, and regular health and safety checks are carried out to ensure that children live in a warm, safe and homely environment.

p.3

The effectiveness of leaders and managers: outstanding

The manager leads a passionate and committed team of staff who are aspirational for the children that they care for.

p.4

The effectiveness of leaders and managers: outstanding

The registered manager works closely with families and professionals and feedback is overwhelmingly positive. This partnership means that children receive continuity of care and results in children feeling safe and secure, knowing that everyone is working to their best interests.

p.4

The effectiveness of leaders and managers: outstanding

New members of staff receive a comprehensive induction into the home. This includes shadowing experienced staff before working on the rota. This helps new staff to build up their confidence.

p.4

The effectiveness of leaders and managers: outstanding

The manager ensures that staff receive a range of training that reflects the complex needs of the children who live in the home. This includes the manager using current research to strengthen staff practice.

p.4

The effectiveness of leaders and managers: outstanding

The registered manager has reviewed the home’s statement of purpose and made sure that it reflects the home’s child-focused care. This gives others clearer guidance on the home’s aims and objectives.

p.4

The effectiveness of leaders and managers: outstanding

The manager maintains constant oversight of the home, using a range of review and monitoring systems. As a result, she has excellent oversight of the home.

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.4

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC020602 5

p.4

Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

p.5

Inspector

Debbie Bond, social care inspector Inspection report children’s home: SC020602 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.5

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.6

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.6

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.6