Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

Inspection report children’s home: SC389178 1 SC389178 Registered provider: Keys Group Progressive Care & Education Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and run by a private organisation and provides care and accommodation for up to five children who have learning disabilities.

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Information about this children’s home

The manager has been registered with Ofsted since 25 July 2014.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected good

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 27 November 2018

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC389178 2

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Inspection date Inspection type Inspection judgement

27/11/2018 Full Outstanding 13/02/2018 Full Outstanding 29/03/2017 Interim Improved effectiveness 20/10/2016 Full Good Inspection report children’s home: SC389178 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that— within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes— the effectiveness and any consequences of the use of the measure; and within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)— has spoken to the user about the measure; and has signed the record to confirm it is accurate. (Regulation 35(3)(a)(b)(i)(ii)) 02/03/2020

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Overall experiences and progress of children and young people: outstanding

Staff provide highly valued individualised care and support to the children. Dedicated staff help harness and build on the children’s strengths. Small steps of achievement made by the children have led to significant improvements to their enjoyment and quality of life.

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Overall experiences and progress of children and young people: outstanding

Child-centred planning places the children at the heart of staff practice. Staff work supportively with the children’s families, and are respectful of their knowledge of their children’s needs This partnership approach validates and helps to maintain enduring family bonds.

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Overall experiences and progress of children and young people: outstanding

The inclusive ethos at the home empowers the staff to ensure that the children have a strong presence in the local community. A current favoured activity is at a local trampoline centre. The staff at the trampoline centre know the children by name, and warmly welcome them. This has resulted in the children gaining greater confidence and more independence, and this helps them to thrive within their local community. Inspection report children’s home: SC389178 4 Staff recognise that engagement in the wider community helps the children to develop social skills and confidence. This provides children with opportunities that lead to a more active social life, and the chance to build new friendships and relationships.

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Overall experiences and progress of children and young people: outstanding

Plans to help the children to move in and move out of the home are carefully considered. A child who recently came to live at the home has settled in well. Another child has successfully moved on to an adult residential home. There are clear plans for permanency, with the registered manager and leaders working with other providers to plan and support the children to move on when the time is right for them to do so.

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How well children and young people are helped and protected: good

Staff respond and interact with the children in an attuned and nurturing manner. Children present as comfortable and relaxed in the presence of staff and each other. Staff value the uniqueness of each child, and this contributes to the children’s sense of well-being and security.

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How well children and young people are helped and protected: good

Safegaurding is kept high on the agenda at the home. It is specifically discussed in team meetings and during each staff member’s supervision. As a result, the staff have a good knowledge and understanding of what action to take if they have a concern about a child.

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How well children and young people are helped and protected: good

Staff understand the children’s needs, likes and dislikes, and carefully consider what each child may be feeling and communicating. Staff seek out the children’s wishes and feelings through a variety of methods. This is important because most of the children communicate through actions rather than verbally.

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How well children and young people are helped and protected: good

There is careful consideration and planning of activities. Children enjoy a range of social and recreational opportunities, for play and fun, or quiet time. The recent addition of the well-equipped sensory room has further enhanced the children’s living experience at the home.

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How well children and young people are helped and protected: good

Detailed functional assessments are being developed in the home for each child. The evidence-based approach of this assessment extends the staff’s understanding of the children’s needs. As a result, children are helped to maximise their potential and extend their independent living skills.

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How well children and young people are helped and protected: good

Staff are generally effective at reducing the children’s distress and anxiety levels. Physical intervention is used as a last resort. However, sampled behaviour management records were not available in their entirety, due to being archived. This reduced Ofsted’s ability to understand and scrutinise the actions taken by the registered manager to ensure timely and proportionate practice.

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The effectiveness of leaders and managers: outstanding

The registered manager is ambitious and confident. His enthusiasm inspires the staff, who share his passion for achieving the best possible outcomes for the children. Inspection report children’s home: SC389178 5 Internal and external monitoring activities have successfully established a culture that promotes and drives continuous improvement. The registered manager and the responsible individual promote and model a respectful and compassionate ethos. Staff celebrate diversity and ensure that the children’s cultural needs are well catered for. This assists the children to develop a positive self-view.

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The effectiveness of leaders and managers: outstanding

Risk assessments and in-house care plans are reviewed regularly to reflect the changing needs of the children. There is effective management oversight of the children’s care planning arrangements. This helps to ensure that staff practice is current and responsive to the changing needs of the children.

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The effectiveness of leaders and managers: outstanding

Staff benefit from the organisation’s training programme, which provides a good range of relevant topics. Core and additional specialist training are provided through a mix of face-to-face and online formats. Consequently, staff develop the expertise they require in order to meet the specific needs of the children.

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The effectiveness of leaders and managers: outstanding

The registered manager and leaders place high priority on the children’s day-to-day health and well-being. Staff are supported in their roles by a newly appointed learning disability nurse and occupational therapist linked to the home. This means that long waiting times for some services are avoided. Staff can now directly access specialist advice, bespoke training and assessments. This means that children can access healthcare and support without delay.

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The effectiveness of leaders and managers: outstanding

The home is suitably staffed and resourced. Staff feel well supported by leaders and managers and there is good morale in the home. Professionals and families are extremely complimentary and appreciative of the quality of care the children receive. Positive relationships between staff, parents and professionals ensure that the best interests of the children are at the centre of staff practice. Inspection report children’s home: SC389178 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC389178 7

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Children’s home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Children’s home details

Responsible individual: Michelle Callard

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Inspector

Anne-Marie Davies, social care inspector Inspection report children’s home: SC389178 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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