Children's Home run by Capstone Care Provider Limited in Nottinghamshire

Inspection report children’s home: SC392712 1 SC392712 Registered provider: Capstone Care Provider Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home offers care for up to three children and young people with social and emotional difficulties. The home is owned by a private company.

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Information about this children’s home

The registered manager has been in post since 2012 and is appropriately qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 20 November 2019

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good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

Following the full inspection in November 2019, a compliance notice was issued in respect of Regulation 12. This notice was found to be met at the compliance monitoring visit in January 2020. Inspection report children’s home: SC392712 2

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Inspection date Inspection type Inspection judgement

20/11/2019 Full Inadequate 30/08/2018 Full Good 06/09/2017 Full Good 20/12/2016 Interim Sustained effectiveness Inspection report children’s home: SC392712 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (“the quality of care review report”).

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (2)(a)(b)(c)(3)(5)) 30/04/2020

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Recommendations

 Ensure the décor provides a nurturing and homely environment for children. (‘Guide to the children’s homes regulations including the quality standards 2015’, page 15, paragraph 3.9) Inspection report children’s home: SC392712 4

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Overall experiences and progress of children and young people: good

Young people make good progress in many aspects of their lives, given their starting points. Young people previously out of school for several months have successfully completed qualifications and moved onto further education. One young person recently attended a training provider for an assessment for future learning. They passed with flying colours and the project staff commented, ‘These were the best scores the project has ever had.’

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Overall experiences and progress of children and young people: good

Young people’s health is good. Previous substance use has significantly decreased, and young people are fully aware of the dangers to their health and the impact on future career opportunities.

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Overall experiences and progress of children and young people: good

Young people grow in confidence and self-esteem, make decisions about their own care and become increasingly independent. One young person is undertaking a range of e- learning courses, the same courses staff complete, to increase her skills.

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Overall experiences and progress of children and young people: good

The staff team is more settled, and this provides consistency for young people, helping them to forge good, trusting relationships with the staff. Care plans have improved, helping staff understand the needs of the individual young people and how best to care for them.

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Overall experiences and progress of children and young people: good

Staff use key work sessions effectively, discussing a range of topics with young people. This helps young people understand how to keep themselves safe, make progress in education, understand their emotions and improve their independence skills.

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Overall experiences and progress of children and young people: good

Since the last inspection, two young people have moved on from the home. These have been successful moves to independent living and to family. Many young people who have left the home keep in touch with staff, sharing their continued progress and experiences. This is testament to the care staff provide.

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Overall experiences and progress of children and young people: good

The home is generally well decorated, and most rooms provide a homely environment. The remedial work required in the kitchen has been completed. The dining room needs redecoration, and out-of-date photos and blank picture frames provide a less welcoming atmosphere. The manager is to discuss with the fire service the level of fire signage in the home.

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How well children and young people are helped and protected: good

Since the last inspection, staff training has significantly improved, especially in areas related to safety and protection of young people. Inspection report children’s home: SC392712 5 The registered manager has held a series of in-depth group supervisions and team meetings in addition to training opportunities for all staff. This activity has focused on staff taking responsibility for their work, their duty of care, understanding missing from care protocols, decision-making and understanding the assessment and management of risk. This has been followed up with individual supervisions and scenario-type questions for staff. As a result, staff understand risk assessment and management and they understand the protocols to follow when a young person is missing.

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How well children and young people are helped and protected: good

The number of incidents of young people going missing has reduced. Any incidents have been managed very well by staff ensuring that the young person has been kept as safe as possible.

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How well children and young people are helped and protected: good

The registered manager attends ‘concerns network’ meetings at which information is shared about the local area and any safeguarding issues. This helps keep young people safe.

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How well children and young people are helped and protected: good

The registered manager has discussed the appropriate use of sanctions and rewards with staff. There have been no sanctions since the last inspection.

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The effectiveness of leaders and managers: good

The registered manager has been in post for nearly eight years and he is suitably qualified. He has taken swift action to address all the shortfalls from the last full inspection.

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The effectiveness of leaders and managers: good

Staff have undertaken training in safeguarding, child sexual exploitation, restraint practice, county lines, criminalisation, drugs and alcohol and recording. Staff use an evaluation tool, post training, to identify their learning and how they will implement this in practice.

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The effectiveness of leaders and managers: good

The manager has ensured that all records, care plans, risk assessments and protocols have been updated and provide staff with consistent information. Protocols and procedures provide clear direction and instruction for staff. Senior staff take responsibility for ensuring that all staff are aware of the needs, risks, vulnerabilities and progress of all young people. This enables staff to provide appropriate care.

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The effectiveness of leaders and managers: good

Several staff have returned from annual leave or sick leave, and some new staff have been appointed. The manager is focusing on developing a core team, instilling an ethos of responsible decision-making, nurture and commitment to the care of young people. The manager also reflects on his own practice, ensuring ongoing development and an improved service for young people.

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The effectiveness of leaders and managers: good

The manager consults with young people and organisations to complete his report on the review of care. However, the report does not provide any evidence of the impact of this consultation. In addition, the report lacks evaluation and qualitative reflection. The most recent report also does not reflect the findings of the inspection in that period, providing conflicting information on the quality of the service. Inspection report children’s home: SC392712 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC392712 7

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Children’s home details

Registered provider: Capstone Care Provider Limited

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Children’s home details

Registered provider address: The Renewal Trust Business Centre, 3 Hawksworth Street, Nottingham NG3 2EG

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Children’s home details

Responsible individual: Trevor Edinborough

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Inspector

Judith Longden, Social Care Inspector Inspection report children’s home: SC392712 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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