Children's Home run by Keys Educational Services Limited in Somerset

Inspection report children’s home: 1239953 1 Registered provider: Keys Educational Services Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for up to four children and young people, aged up to 18 years old, who have experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

The manager was registered with Ofsted in June 2019.

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Inspection date: 4 February 2020

Enforcement action since last inspection: none Inspection report children’s home: 1239953 2

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children and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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children and young people since the most recent full inspection

Since the previous inspection, two children have moved into the home. Children receive a warm welcome because of the manager’s meticulous planning and dedication. One child shared with the inspector that they ‘absolutely love’ living at this home because, the child said, one staff member has helped to ‘turn my life around’.

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children and young people since the most recent full inspection

Since the previous inspection, children have made progress from their starting points because of the consistent and nurturing responses of staff. For example, one child has reduced his aggressive behaviours, has improved his personal care and is more socially and emotionally confident.

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children and young people since the most recent full inspection

The manager and staff place children’s wishes and feelings at the heart of their work. Children’s views are captured daily, as well as in monthly group and individual meetings. For example, one child who was unhappy about the food shopping has taken responsibility for the orders. This is helping to develop their independence and ensures that a variety of tastes are provided for.

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children and young people since the most recent full inspection

The manager is focused on praising children’s achievements and activities to promote progress. Photographs and messages of encouragement help children to remember these events and to improve their relationships with staff.

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children and young people since the most recent full inspection

Complaints are managed to a high standard. Two complaints have been made since the last inspection, from the same child about another child living in the home. The manager has provided a thorough response within the organisation’s policy timescales. The manager has spent time talking with each child to demonstrate understanding and tolerance, to fully resolve the issue. Inspection report children’s home: 1239953 3

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Inspection date Inspection type Inspection judgement

09/04/2019 Full Good 07/01/2019 Full Inadequate 21/02/2018 Full Good 15/11/2017 Full Inadequate Inspection report children’s home: 1239953 4

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1239953 5

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Children’s home details

Registered provider: Keys Educational Services Limited

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Children’s home details

Registered provider address: Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Anna Gravelle, Social Care Inspector Inspection report children’s home: 1239953 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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