Children's Home run by Keys Direct Care Limited in Lincolnshire

Inspection report children’s home: 1240397 1 Registered provider: Keys Care Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider. The home provides care and accommodation for up to five children and young people who have emotional and/or behavioural difficulties.

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Information about this children’s home

The manager is registered with Ofsted and is suitably qualified and experienced.

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Information about this children’s home

Judgement at last inspection: Requires improvement to be good

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Enforcement action since last inspection:

None. Inspection report children’s home: 1240397 2

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Inspection date Inspection type Inspection judgement

24/04/2019 Full Requires improvement to be good 19/09/2018 Full Good 21/11/2017 Full Good 08/02/2017 Full Good Inspection report children’s home: 1240397 3

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children and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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children and young people since the most recent full inspection

Some, but not all, of the requirements made at the home’s last inspection have been met.

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children and young people since the most recent full inspection

Children have made progress. Most of the children are now engaged in full-time education. However, there are significant shortfalls in respect of one child’s education plan. The child has not always been provided with suitable work, in line with the child’s education levels and targets. No meetings have taken place to discuss this child’s education and relevant reports have not been received. Despite these shortfalls in education, the concerns have not been escalated to relevant professionals and additional support for the child has not been sought. The lack of a clear education plan has the potential to have a detrimental effect on the child’s educational progress.

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children and young people since the most recent full inspection

Incidents in the home have reduced in number, particularly missing from care incidents. Risk assessments and support plans are clear and are regularly updated. The therapy team contributes to plans and strategies. This means that staff are aware of how best to support children, and how to respond to incidents effectively. Children say they feel safe at the home. When incidents occur, these are well managed. Children have regular key-work sessions, although these could be improved by introducing more targeted work.

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children and young people since the most recent full inspection

The manager is building a new staff team and is establishing a new culture within the home. Staff have positive and supportive relationships with the children. Staff receive mandatory training and a thorough induction. Further specific training would enable staff to better understand some of the complex needs of the children in the home. Staff receive regular one-to-one supervision and there are regular team meetings.

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children and young people since the most recent full inspection

Management monitoring and oversight of the children’s files and care plans require improvement. Some concerns have not been responded to in a timely way. On one occasion, the manager was not aware of comments and concerns raised by a child during key-work sessions. This meant that significant information had not been responded to by the manager.

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children and young people since the most recent full inspection

The development plan for the home is detailed and shows how the manager aims to further develop and improve the home. The home has been decorated throughout, and looks warm and welcoming. There are lots of decorative touches, such as photographs and pictures. One room has been converted to a quiet room, with bean bags and a weighted blanket. This gives children a nice space to relax in. The children’s bedrooms are personalised to their individual taste. Inspection report children’s home: 1240397 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The care planning standard is that children— receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that each child’s relevant plans are followed.

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Requirement Due date

(Regulation 14(2)(c)(e)(iii)) 31/03/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child.

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Requirement Due date

(Regulation 13(1)(a)(b)(2)(c)) 01/06/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each 31/03/2020 Inspection report children’s home: 1240397 5 child and use this understanding to inform the development of the quality of care provided in the home.

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Requirement Due date

(Regulation 13(1)(a)(2)(f)(h)) In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans.

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

maintain regular contact with each child’s education and training provider, including engaging with the provider and the placing authority to support the child’s education and training and to maximise the child’s achievement;

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Requirement Due date

help each child to attend education or training in accordance with the expectations in the child’s relevant plans.

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Requirement Due date

(Regulation 8(1)(2)(a)(i)(vi)(x)) 31/03/2020 Inspection report children’s home: 1240397 6

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1240397 7

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Sarah Orriss, Social Care Inspector Inspection report children’s home: 1240397 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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