Children's Home run by Westgate Lifestyle Project Limited in Hounslow

Inspection report children’s home: SC409851 1 SC409851 Registered provider: Westgate Lifestyle Project Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately-owned children’s home. The home provides care for up to four children and young people who have emotional and/or behavioural difficulties.

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Inspection date: 21 January 2020

Judgement at last inspection: Requires improvement to be good

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Inspection date: 21 January 2020

Enforcement action since last inspection: None Inspection report children’s home: SC409851 2

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children and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness.

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children and young people since the most recent full inspection

The home’s last full inspection in June 2019 and a subsequent monitoring visit in September 2019 highlighted several shortfalls. Most of these have since been resolved. However, some shortfalls remain unresolved. The previous visit found that the provider had failed to complete a review of the quality of care provided to children and young people. This remains the case at this inspection. Managers acknowledged this discrepancy and that this remains a breach of the regulations. Previous visits found that the managers failed to inform Ofsted of key events in a timely fashion. This remains the case, as recently some notifications were sent to Ofsted several days after the event occurred. Previous visits found that not all staff appraisals were completed every year. This inspection similarly notes that the registered manager’s last appraisal was completed more than a year ago. Records of restraint incidents show improvement. However, records sometimes

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children and young people since the most recent full inspection

indicate that staff have intervened physically with children and young people, yet this is not recorded formally as a restraint. The home’s register of children and young people’s admissions and discharge information is incomplete. The register does not consistently include the date that the children and young people ceased to live at the home. Records of children’s medication information are not consistently accurate. For one child, a number of recording errors are noted. This is not safe medication practice. Managers have completed a workforce development plan. This prioritises the recruitment of skilled, qualified staff. This is to provide children and young people with safe care that meets their needs. Training provided to staff has also been prioritised and shows improvement. Managers’ monitoring of important records was a cause for concern at the last visit. This inspection finds that the quality of staff’s recording has improved. This includes

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children and young people since the most recent full inspection

the records of daily observations, key-work sessions and risk assessments. Managers’ vetting practices of new staff is now thorough. Staff personnel files evidence full vetting and recruitment information. The recruitment of staff has been successful. There are now sufficient numbers of staff working at the home to help meet the needs of the children and young people. Inspection report children’s home: SC409851 3 The provider now ensures that an independent visitor completes monitoring visits each month. The monitoring reports are then forwarded to Ofsted in a timely fashion. Children make steady progress and have positive experiences. A child said, ‘It’s OK here. The staff are nice and I’m doing fine. Just like I told you the last time you were here.’ Inspection report children’s home: SC409851 4

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Inspection date Inspection type Inspection judgement

19/06/2019 Full Requires improvement to be good 04/09/2018 Full Requires improvement to be good 25/06/2018 Full Inadequate 11/12/2017 Interim Not judged Inspection report children’s home: SC409851 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that all employees— receive practice-related supervision by a person with appropriate experience; and have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33(4)(b)(c)) 01/04/2020

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (‘a quality of care review’) at least once every 6 months. In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— the quality of care provided for children; the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (‘the quality of care review report’). The registered person must— supply to HMCI a copy of the quality of care review report

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Requirement Due date

within 28 days of the date on which the quality of care review is completed; and make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home. The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45(1)(2)(3)(4)(5)) 01/04/2020 Inspection report children’s home: SC409851 6 Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home. The registered person must— maintain the records in Schedule 4 and ensure that the records are kept up to date. (Regulation 37(1)(2)(a)(b)) This relates to the register of children in placement and the staff roster. 01/04/2020

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if— an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious; there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40(4)(b)(e)) 01/04/2020

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home. In particular the registered person must ensure that— a record is kept of the administration of medicine to each child. (Regulation 23(1)(2)(c)) In particular, to ensure that accurate medication records are maintained. 01/04/2020

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Recommendations

 Records of restraint must be kept and should enable the registered person and staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. The review should provide the opportunity for amending practice to ensure it meets the needs of each child. (‘Guide to the children’s homes regulations, including the quality standards’, page 49, paragraph 9.59)

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Inspection report children’s home: SC409851 7 Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC409851 8

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Children’s home details

Registered provider: Westgate Lifestyle Project Limited

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Children’s home details

Registered provider address: 137 Waters Drive, Staines-Upon-Thames TW18 4RP

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Inspectors

Sandra Jacobs-Walls, Social Care Inspector Patrick Sullivan, Social Care Inspector Inspection report children’s home: SC409851 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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