Duckett Road RFC

Inspection report for residential family centre - monitoring visit: Duckett Road RFC 1 Duckett Road RFC 13 Duckett Road, London N4 1BJ Monitoring visit

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Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre is a privately owned company, which specialises in providing independent parenting assessments and support. The centre provides care and support for up to five families.

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This monitoring visit

Ofsted conducted a monitoring visit of this residential family centre on 15 October 2019. This was as a result of Ofsted receiving two complaints against the service.

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This monitoring visit

Ofsted conducted a second monitoring inspection of the service on 16 January 2020 to check the provider’s progress in resolving the shortfalls identified at the first visit. The centre’s responsible individual was present for most of the visit. The previous monitoring visit highlighted the following issues:

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This monitoring visit

 concerns about how staff managed a serious safeguarding incident;  staff’s failure to follow expected safeguarding protocols;  staff’s inability to make effective use of closed-circuit television (CCTV) at the time of the incident;  that there was a delay in forwarding an incident report and CCTV recording to the placing authority;  staff failed to report other incidents relating to this child to the placing local authority;  that there was a delay in staff forwarding weekly summaries and updated information to the placing local authority; Inspection report for residential family centre - monitoring visit: Duckett Road RFC 2  the provider failed to promptly notify Ofsted of the incident. Information shared was insufficiently detailed;  a second complaint alleged that families did not promptly receive the centre’s welcome pack;  it was alleged that upon families’ arrival, bedrooms are not clean and that a

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This monitoring visit

bedroom window was broken;  it was also alleged that some staff do not act in a respectful, professional manner towards the families.  In addition, a review of the provider’s progress in addressing the shortfalls identified at the last inspection of 2 May 2019 was undertaken. The following issues had been highlighted:

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This monitoring visit

 staff’s poor administration of families’ medication;  shortfalls in the safe vetting of staff;  the poor quality of some file records;  the inconsistent support and supervision of staff.

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This monitoring visit

This monitoring visit found that most of the identified shortfalls have been resolved. However, two shortfalls remain unresolved. These are management failure to recruit staff in line with safe recruitment guidelines and staff’s failure to accurately record families’ medication information.

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This monitoring visit

The review of four personnel files highlighted gaps in the vetting information. Three personnel files did not contain evidence of staff’s proof of identification as required. Confirmation of staff’s relevant qualifications was also missing from the files. A senior staff member’s file contained only one of the two required written references. This individual’s job application form did not provide an explanation for gaps in her employment history. Recruitment practices are not thorough. This does not confirm that staff are suitable to work with vulnerable children and adults.

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This monitoring visit

Records of families’ medication information are not consistently accurate. In one case, a recording error was noted. This meant that it was not possible to determine whether a child had been given their prescribed medication on an identified date. This is not safe medication practice. Inspection report for residential family centre - monitoring visit: Duckett Road RFC 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Fitness of workers

16. —(1) The registered person shall not—

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Fitness of workers

(a) employ a person to work at the residential family centre unless that person is fit to work at a residential family centre; or

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Fitness of workers

(b) allow a person to whom paragraph (2) applies, to work at the residential family centre unless that person is fit to work at a residential family centre.

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Fitness of workers

(2) This paragraph applies to any person who is employed by a person other than the registered person in a position in which he may in the course of his duties have regular contact with residents.

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Fitness of workers

(3) For the purposes of paragraph (1), a person is not fit to work at a residential family centre unless—

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Fitness of workers

(a) he is of integrity and good character;

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Fitness of workers

(b) he has the qualifications, skills and experience necessary for the work he is to perform;

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Fitness of workers

(c) he is physically and mentally fit for the work he is to perform; and

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Fitness of workers

(d) full and satisfactory information is available in relation to him in respect of each of the matters specified in Schedule 2.

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Fitness of workers

(4) The registered person shall ensure that—

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Fitness of workers

(a) any offer of employment to a person is subject to paragraph (3)(d) being complied with in relation to that person; and *01/04/2020 Inspection report for residential family centre - monitoring visit: Duckett Road RFC 4 (b) unless paragraph (5) applies, no person starts work at a residential family centre until such time as paragraph (3)(d) has been complied with in relation to him.

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Fitness of workers

(5) Where the following conditions apply, the registered person may permit a person to start work at the residential family centre notwithstanding paragraph (4)(b)—

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Fitness of workers

(a) the registered person has taken all reasonable steps to obtain full information in respect of each of the matters specified in Schedule 2 in respect of that person, but the enquiries in relation to any of the matters specified in paragraphs 3 to 6 of Schedule 2 are incomplete;

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Fitness of workers

(b) full and satisfactory information in respect of that person has been obtained in relation to the matters specified in paragraphs 1 and 2 of Schedule 2;

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Fitness of workers

(c) the registered person considers that the circumstances are exceptional; and

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Fitness of workers

(d) pending receipt of, and satisfying himself with regard to, any outstanding information, the registered person ensures that the person is appropriately supervised while carrying out his duties.

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Fitness of workers

(6) The registered person shall take reasonable steps to ensure that any person working at the residential family centre who is not employed by him and to whom paragraph (2) does not apply is appropriately supervised while carrying out his duties. (Regulation 16(1)(a)(b)(2)(3)(a)(b)(c)(d)(4)(a)(b) (5)(a)(b)(c)(d)(6)) The registered person shall make arrangements for the recording, handling, safe keeping, safe administration and disposal of medicines received into the residential family centre. (Regulation 11(2)) In particular, ensure that staff maintain accurate medication records. 01/04/2020

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Fitness of workers

*This requirement is subject to a compliance notice. Inspection report for residential family centre - monitoring visit: Duckett Road RFC 5

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted monitoring visit.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Residential family centre details

Registered provider: Twenty Four-Seven High Support Accommodation For Young People Limited

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Residential family centre details

Registered provider address: Magic House, 5–11 Green Lanes, London N13 4TN

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Inspector

Sandra Jacobs-Walls, social care regulatory inspector Inspection report for residential family centre - monitoring visit: Duckett Road RFC 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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