Children's home run by Heath Solo Limited

Inspection report for children‟s home - monitoring visit: 2534233 1

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Heath Solo Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It is registered to provide care and accommodation for one child, , irrespective of gender. The home specialises in caring for young people who have been, or who are, experiencing emotional and/or behavioural difficulties.

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Information about this children’s home

The registered manager has been in post since the home‟s registration in June 2019. She manages two children‟s homes.

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This monitoring visit

This home was judged inadequate at the full inspection on 13 November 2019. The inspection found that the arrangements for safeguarding children were inadequate. The registered manager and staff were not fully aware of their roles and responsibilities in relation to protecting children, and effective action was not always taken when there was serious concern about a child’s welfare. Furthermore, the registered manager had failed to demonstrate that she was leading and managing the home in a manner that was consistent with the aims outlined in the statement of purpose and which ensured that the care being delivered met the needs and promoted the welfare of those accommodated at the home.

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This monitoring visit

On 18 December 2019, Elaine Allison, social care inspector and Michelle Edge, social care inspection manager , completed an unannounced monitoring visit. The purpose of this monitoring visit was to assess the progress made by the home regarding compliance notices issued under section 22A of the Care Standards Act 2000. This related to regulation 12, the protection of children standard, and regulation 13, the leadership and management standard. At this visit, the inspectors found that the provider has taken steps to improve staff responses to all safeguarding concerns and that the management arrangements have significantly improved. Inspection report for children‟s home - monitoring visit: 2534233 2 A team meeting took place and within the meeting staff members’, roles and responsibilities with regard to safeguarding practices were re-enforced. The manager used this meeting as an opportunity to highlight areas that are required to improve

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This monitoring visit

in relation to safeguarding and risk assessments. Furthermore, all staff members were given copy of the provider’s safeguarding policies and procedures. The manager has tested staff’s knowledge of safeguarding by producing a list of questions for staff to consider and then discuss in supervision.

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This monitoring visit

Children’s risk assessment documents have been reviewed and improved to ensure that children’s needs are clearly identified, and strategies put in place to manage these in line with the local authority care plan. This further supports the health and safety of children, as staff are better equipped to recognise and respond to concerns. Because of these changes, children’s welfare is promoted more effectively.

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This monitoring visit

The manager has introduced a management checklist, which enables her to routinely monitor, evaluate and analyse the work undertaken by the staff. Daily, weekly and monthly monitoring takes place and has enabled her to identify weaknesses and to take remedial action. As a result, the quality of the records and practice has improved since the previous inspection. Furthermore, a structured rota is now in place which identifies a dedicated, stable staff team for the home.

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This monitoring visit

The environment has significantly improved, and the home now presents as a warm, comfortable environment for children.

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This monitoring visit

No further enforcement action is planned. However, a further inspection will take place to review how these improvements are being embedded to improve the quality of care provided.

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Recent inspection history

Inspection date Inspection type Inspection judgement 13/11/2019 Full Inadequate Inspection report for children‟s home - monitoring visit: 2534233 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. (Regulation 6 (1)(a)(b)) 03/01/2020

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training, and employment. (Regulation 8 (1)(2)(a)(ii)(iii)(iv)) 03/01/2020

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Requirement Due date

The health and well-being standard is that— the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles. 03/01/2020 Inspection report for children‟s home - monitoring visit: 2534233 4 In particular, the standard in paragraph (1) requires the registered person to ensure— that staff help each child to—

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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Requirement Due date

understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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Requirement Due date

take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; and

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Requirement Due date

understand and develop skills to promote the child’s well- being. (Regulation 10 (1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)) The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

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Requirement Due date

strive to gain each child’s respect and trust;

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Requirement Due date

understand how children’s previous experiences and present 03/01/2020 Inspection report for children‟s home - monitoring visit: 2534233 5 emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children. (Regulation 11 (1)(a)(b)(c)(2)(a)) The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1)(2)(a)(i)(b)) 03/01/2020

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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ensure that staff work as a team where appropriate; ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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ensure that the home’s workforce provides continuity of care to each child.

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(a)(b)(c)(e)(h)) 03/01/2020

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Requirement Due date

The registered person must compile in relation to the children’s home a statement (“the statement of purpose”) which covers the matters listed in Schedule 1. 03/01/2020

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Requirement Due date

The registered person must ensure that— 03/01/2020 Inspection report for children‟s home - monitoring visit: 2534233 6 the privacy of children is appropriately protected;

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children can access all appropriate areas of the children’s home’s premises; and

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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is intended to safeguard each child accommodated in the home; is necessary and proportionate;

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is kept under review and, if necessary, revised; and

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allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (a)(b)(c)(i)(ii)(iv)) Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4;

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Requirement Due date

ensure that the records are kept up to date. (Regulation 37 (1)(2)(a)(b)) 03/01/2020

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider address: Suite 1.3 My Buro, 20 Market Street, Altrincham, Cheshire WA14 1PF

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Children’s home details

Responsible individual: Ann-Cheri Callow Inspection report for children‟s home - monitoring visit: 2534233 7 Registered manager: Teri Hannon

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Inspector(s)

Elaine Allison, social care inspector Michelle Edge, social care inspector Inspection report for children‟s home - monitoring visit: 2534233 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

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