Children's home run by Tulip Care Two Limited in Redbridge

Inspection report children‟s home: SC411832 1 SC411832 Registered provider: Tulip Care Two Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately operated home. It provides care and accommodation for up to four young people who have emotional and/or behavioural difficulties. The home has a school attached, which is also inspected by Ofsted. At the time of this inspection, three of the young people were on roll in the school, with a fourth attending mainstream provision away from the home. All the young people are female.

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Information about this children’s home

The home reopened on Monday 22 July 2019, having not been operational since July 2017. The manager was registered by Ofsted in July 2019, prior to the reopening of the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not judged

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC411832 2

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Inspection date Inspection type Inspection judgement

12/03/2019 Interim Not judged 09/01/2019 Interim Not judged 19/03/2018 Interim Not judged 15/11/2017 Interim Not judged Inspection report children‟s home: SC411832 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that the staff members are fit to work at the home. This includes the requirement that the individual has the appropriate experience, qualifications and skills for the work that the individual is to perform.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

The relevant date is— in the case of an individual who starts working in a care role in a home after 1 April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or in the case of an individual who was working in a care role in a home on 1 April 2014, 1 April 2016. (Regulation 32 (3)(b)(4)(a)(b)(5)(a)(b)) 01/04/2020

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard). (Regulation 46 (1)(2))

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Requirement Due date

In particular, the assessment should consider the risk posed by 01/04/2020 Inspection report children‟s home: SC411832 4 gangs in the local area. Employment of staff

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Requirement Due date

ensure that each employee completes an appropriate induction

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (1)(a)(4)(b)) In particular, the registered person should ensure that all agency staff working in the home on a regular basis have access to supervision. 01/04/2020

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Recommendations

 Demonstrate every effort to achieve continuity of staffing to prevent disruption to children’s attachments. (‘Guide to the children’s homes regulations including the quality standards’, page 51, paragraph 10.1)

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Overall experiences and progress of children and young people: good

Although the home has only recently reopened, the young people make good progress from their starting points. They are proud of the newly refurbished environment and have settled well. Each young person has begun to form close and trusting relationships with staff and each other.

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Overall experiences and progress of children and young people: good

Young people enjoy a new range of experiences, such as attending brownies, the local children in care council and visiting a local trampoline park. These activities help to build the young people‟s self-esteem and develop their social skills.

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Overall experiences and progress of children and young people: good

Feedback from the young people and their social workers is positive. Social workers were impressed by the caring ethos of the staff team and referred to the „nurturing and caring staff team‟.

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Overall experiences and progress of children and young people: good

Young people benefit from a small education unit located next to their home. This unit offers a uniquely supportive environment and a structured routine. Young people make good academic progress, and for some this is their first experience of engaging with academic studies. Some of the young people have enjoyed work experience in a local nursery. Inspection report children‟s home: SC411832 5 Behaviour management is effective. Boundaries are clear and staffing numbers are high, providing good levels of supervision. Staff make skilful use of behaviour contracts, to address difficult issues such as mobile phone use and to avoid potential flashpoints.

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Overall experiences and progress of children and young people: good

Restraint is rarely used in the home. Staff understand when the young people may struggle, for example during meal times or when routines change, and they intervene quickly. When a physical intervention occurs, staff seek to learn lessons and work with the young people to avoid a repeat.

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Overall experiences and progress of children and young people: good

Staff consistently seek the views of the young people. Support plans offer young people‟s views on how they would like staff to respond to them when they are struggling. Residents‟ meetings and key-work sessions act as an important means for the young people to develop their relationships and air their concerns.

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How well children and young people are helped and protected: good

Risk assessments are thorough and promote good levels of care. Assessments offer staff clear guidance on behaviour triggers and effective responses. Assessments also explore complex issues such as the dangers of ‘re-traumatising’ young people who have been the victims of neglect. This helps staff to provide a thoughtful and well-managed response.

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How well children and young people are helped and protected: good

Young people enjoy a range of specialist services which include an in-house psychologist and art therapist in the comfort of their home. The ease of access promotes good engagement from the young people, who learn new means of exploring often difficult life histories and important skills such as learning to manage their own behaviour.

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How well children and young people are helped and protected: good

Young people engage well with outside agencies. One young person has completed direct work with her mentor from an agency which supports victims of child sexual exploitation. She has now moved onto a ‘training the trainer’ course. This represents excellent progress and is an enormous source of pride for the young person concerned.

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How well children and young people are helped and protected: good

Admissions to the home are well planned and are conducted in young people’s timescales. One young person enjoyed a successful two-month transition from her previous placement in secure accommodation. The risk assessment of the local area requires more information on local gang activity. This will support the admissions process further.

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How well children and young people are helped and protected: good

Staff support the young people to repair and sustain relationships with their families. Where appropriate, the young people progress to enjoy overnight stays. This offers important emotional security for the young people and allows them to settle.

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How well children and young people are helped and protected: good

Young people reduce risk-taking behaviour, such as running away from the home. Close relationships with staff allow the young people to verbalise when they are struggling. This allows staff to take preventative action, such as proposing a walk to a local park. On Inspection report children‟s home: SC411832 6 the rare occasion that missing behaviour occurs, staff follow individualised plans to support the young people effectively.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is working hard to support a new staff team. She aims to complete her management qualification by April 2020. She is well supported by the home’s operational manager, who deputises in her absence. The home is currently seeking to recruit a deputy manager.

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The effectiveness of leaders and managers: requires improvement to be good

Staff turnover is high. Three staff members have left the home since it was reopened. This has resulted in a delay to an important staff training course on therapeutic childcare. Managers have reduced the impact on the young people, by limiting the use of agency staff and reviewing recruitment procedures.

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The effectiveness of leaders and managers: requires improvement to be good

Despite this, staff morale is positive. Staff are proud of the achievements of the young people and the positive benefits of collective working. Recently, this resulted in the carefully planned introduction of a consistent bedtime routine and the use of ‘sleep meditation’ for one young person.

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The effectiveness of leaders and managers: requires improvement to be good

Permanent staff report good supervision and strong levels of management support. However, agency staff members do not receive regular supervision. This limits an assessment of their performance.

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The effectiveness of leaders and managers: requires improvement to be good

Staff benefit from an effective, bespoke training package which helps raise awareness of key areas of risk such as child criminal exploitation. Staff value monthly consultation and discussion sessions with the home’s psychologist and therapeutic care consultant. Staff feel that these sessions allow them to think through the impact of their own life experiences on their practice and make improvements.

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The effectiveness of leaders and managers: requires improvement to be good

Concerns remain with regards to staff completing the required national qualification. This requirement is repeated from the last full inspection in June 2016. The members of staff concerned aim to complete the qualification by April 2020.

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The effectiveness of leaders and managers: requires improvement to be good

Case files show good evidence of management audit. The registered manager oversees the regular update of risk assessments and care plans. She uses this information and her strong relationships with young people to inform child-centred decision-making.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows Inspection report children‟s home: SC411832 7 about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children‟s home: SC411832 8

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Children’s home details

Registered provider: Tulip Care Two Limited

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Children’s home details

Registered provider address: 19 - 20 Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD

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Inspector

Barnaby Dowell, social care inspector Inspection report children‟s home: SC411832 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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