Children's home run by Ingleside Children’s Home Limited in Birmingham

Inspection report for children‟s home - monitoring visit: SC025799 1 SC025799

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Ingleside Children’s Home Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care and accommodation for up to seven children and young people. The home’s statement of purpose states that it is a home for young people who have special educational needs, mild learning disabilities, emotional and behavioural difficulties, autism or attention deficit hyperactivity disorder. The manager has been registered with Ofsted since 2017.

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This monitoring visit

At the last full inspection, this home was judged to be inadequate. Following the inspection, a compliance notice was served on the home on 17 October 2019.

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This monitoring visit

Since the last full inspection, Ofsted has received a number of anonymous complaints in relation to the operation of the home. This monitoring visit was to enable inspectors to investigate these complaints.

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This monitoring visit

During this inspection, the registered manager was not available. Since the last inspection, the deputy manager has resigned from her post. The responsible individual and a senior support worker are managing the day-to-day running of the home. To help address the concerns and requirements raised at the last inspection, the home’s responsible individual is being supported by two external professionals with experience in children’s residential social care.

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This monitoring visit

During this monitoring visit, the inspectors investigated the following complaints: insufficient staffing levels; a lack of food in the home; a lack of heating in the young people’s bedrooms; broken emergency lighting in the games room; a water leak in a young person’s bedroom ceiling; the financial viability of the home; and the unsafe condition of the home’s car.

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This monitoring visit

Some permanent staff are off work due to sickness and the home’s reliance on Inspection report for children‟s home - monitoring visit: SC025799 2 agency workers has increased. The staff rotas examined evidenced that there are insufficient staffing levels to meet the young people’s needs and that at various times during the day there are no staff recorded as working in the home. Due to understaffing, some staff continue to work 24-hour shifts or are called in to work on their days off. As a result, the workforce is unstable and tired.

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This monitoring visit

The responsible individual agreed that ensuring sufficient staffing levels to meet the needs of all of the children in the home is a challenge. He said that the records of the staffing rotas were not an accurate reflection of the staffing in the home. However, the inspectors could not be confident that this was the case. Therefore, the complaint about insufficient staffing levels is upheld.

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This monitoring visit

The young people’s weekly food planner was displayed in the kitchen. The fridge and two freezers contained sufficient and suitable food for the young people living in the home. Therefore, the complaint concerning a lack of food in the home is not upheld.

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This monitoring visit

The communal areas of the home were heated and warm. The young people’s bedrooms that were inspected were also heated and warm. This means that the complaint regarding a lack of heating in the home was not upheld.

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This monitoring visit

The emergency lighting in the home’s games room was broken. This was being repaired during the inspection. The complaint about the broken emergency lighting in the games room is upheld, although actions were being taken to rectify the shortfall.

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This monitoring visit

A young person remained in bed during the inspection and, as a result, inspectors were not able to assess the young person’s bedroom to see if there was a leak coming from their ceiling. The responsible individual agreed that the young person’s bedroom ceiling required some repair but that there was no significant water ingress at the time.

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This monitoring visit

The responsible individual provided the inspectors with the home’s financial accounts. A tour of the home did not identify any significant issues regarding the financial viability of the environment. Therefore, the complaint concerning the home’s financial viability was not upheld.

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This monitoring visit

The home’s car was not available for inspection. The responsible individual agreed that there had been some damage to the car that is due to be repaired. Inspectors verified that the home’s car has a current and valid Ministry of Transport (MOT) vehicle safety test. Therefore, the complaint about the poor condition of the home’s car was not upheld. Inspection report for children‟s home - monitoring visit: SC025799 3

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Recent inspection history

Inspection date Inspection type Inspection judgement 09/10/2019 Full Inadequate 21/01/2019 Full Requires improvement to be good 10/01/2018 Full Good 13/03/2017 Interim Declined in effectiveness Inspection report for children‟s home - monitoring visit: SC025799 4

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Statutory Requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1)(2)(a)(i)(iii) (v)(vii))

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Requirement Due date

In particular, leaders and managers must ensure that there is an up-to-date record of each young person’s risks of harm and ensure that staff follow young people’s care plans to help ensure that any risks to young people are minimised. 30/11/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to their full potential; and 30/11/2019 * Inspection report for children‟s home - monitoring visit: SC025799 5 promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure the home’s workforce provides continuity of care for each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of the children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(a)(b)(c)(d)(e)(f) (g)(i)(ii)(h)) Behaviour management and discipline

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Requirement Due date

No measure of control or discipline which is excessive, unreasonable or contrary to paragraph (2) may be used in relation to any child.

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Requirement Due date

In particular, staff working in the home must not use measures of control or discipline which are punitive or may physically harm young people. (Regulation 19 (1)) 30/11/2019 Inspection report for children‟s home - monitoring visit: SC025799 6 Statement of purpose

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (3)(a)(b)) 30/11/2019

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Requirement Due date

The registered person must prepare and implement a policy which—

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Requirement Due date

is intended to safeguard children accommodated in the children’s home from abuse or neglect. (Regulation 34 (1)(a))

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Requirement Due date

In particular, leaders and managers must ensure that such policies are available to all staff and that there is a clear record that all staff have read the home’s safeguarding policies. 30/11/2019

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry.

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Requirement Due date

securely in the children’s home during the period when the child to whom the case records relate is accommodated there; and

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Requirement Due date

in a secure place after the child has ceased to be accommodated in the home. (Regulation 36 (1)(a)(b)(c) (2)(c)(d)) 30/11/2019

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Requirement Due date

The registered person must recruit staff using recruitment 30/11/2019 Inspection report for children‟s home - monitoring visit: SC025799 7 procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma. (Regulation 32 (1) (2)(a)(b)(3)(a)(b)(c)(d)(4)(a)(b)) Notification of a serious event

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person 30/11/2019 Inspection report for children‟s home - monitoring visit: SC025799 8 working there;

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Requirement Due date

a child protection enquiry involving a child— is instigated; or

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) Behaviour management policies and records

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Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it. (Regulation 35 (1)(a)(b))

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Requirement Due date

In particular, all staff must be suitably trained in the home’s physical intervention procedures. 30/11/2019

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)(c)) 30/11/2019

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Requirement Due date

If the Regulatory Reform (Fire Safety) Order 2005(a) applies to the home—

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Requirement Due date

the registered person must ensure that the requirements of that Order and any regulations made under it, except for 30/11/2019 Inspection report for children‟s home - monitoring visit: SC025799 9 article 23 (duties of employees), are complied with in respect of the home. (Regulation 25 (2)(b)) Financial position

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Requirement Due date

The registered provider must carry on the children’s home in such manner as is likely to ensure that the home will be financially viable for the purpose of achieving the aims and objectives set out in the statement of purpose. (Regulation 47 (1)) 30/11/2019

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendations

 For children’s homes to be nurturing and supportive environments that meet the needs of their children, they will in most cases, be homely, domestic environments. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.9) In particular, the maintenance of the home should include repairing the internet connection in the young people’s games room, removal of the wasps’ nest in the home’s roof and re-turfing the home’s garden area.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children‟s home - monitoring visit: SC025799 10

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Children’s home details

Registered provider: Ingleside Children’s Home Limited

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Children’s home details

Registered provider address: 2 Wheeleys Road, Edgbaston, Birmingham B15 2LD

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Inspectors

Victoria Jones, social care inspector Kevin Whatley, regulation inspection manager Inspection report for children‟s home - monitoring visit: SC025799 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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