Children's home run by Total Care Matters Limited in Nottingham

Inspection report for children’s home - monitoring visit: SC378600 1 SC378600

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Total Care Matters Ltd

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. It is registered with Ofsted to provide care and accommodation for up to four children and young people between the ages of seven and 17 who may have social, emotional and/or behavioural difficulties.

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Information about this children’s home

The registered manager resigned after the interim inspection on 21 October 2019. Temporary management arrangements are in place, and the registered provider is currently in the process of recruiting a new manager.

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This monitoring visit

This children’s home was judged as having declined in its effectiveness at the interim inspection on 21 October 2019. Two requirements and a compliance notice were issued in relation to the management of young people’s behaviours. A further visit was carried out on 31 October 2019 due to concerns raised by external agencies about the staff’s ability to manage young people’s behaviours and keep them safe.

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This monitoring visit

This monitoring visit was carried out to assess whether the registered provider has addressed the compliance notice issued on 25 October 2019.

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This monitoring visit

The temporary manager has provided clear leadership and direction to the staff. Staff are now clearer about what is expected of them and they are working well as a team. Staff feel supported and listened to. As a result, staff morale has improved.

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This monitoring visit

Management monitoring systems have improved. There is now more effective scrutiny of records and staff practice. Shortfalls are identified much more quickly, and remedial action taken. This helps to ensure that young people receive the care and support they require, and this keeps them safe. Inspection report for children’s home - monitoring visit: SC378600 2 Some young people have moved since the last inspection visit because staff were unable to meet their needs. The registered provider does not plan to admit any new young people for the foreseeable future.

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This monitoring visit

Staff have received a two-day training course in behaviour management. This provided staff with an opportunity to reflect on recent incidents and consider their future practice. Staff are now better equipped to manage young people’s behaviour. Improvements have also been made to the recording of incidents.

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This monitoring visit

The home is more settled. There has been a significant reduction in behavioural incidents, and there has been no need for police involvement since the last inspection visit on 31 October 2019. Young people can spend more good-quality time with their key workers and staff whom they know well and have positive relationships with.

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This monitoring visit

Improvements have been made to young people’s risk assessments, which are updated when required. This means that the risk assessments reflect young people’s current needs. This has addressed the requirement made at the inspection visit on 31 October 2019.

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This monitoring visit

The compliance notice and the previous requirements made have been addressed.

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Recent inspection history

Inspection date Inspection type Inspection judgement 21/10/2019 Interim Declined in effectiveness 06/06/2019 Full Requires improvement to be good 04/06/2018 Full Good 23/01/2018 Interim Sustained effectiveness Inspection report for children’s home - monitoring visit: SC378600 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if there is no registered manager in respect of the home. If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of the name of the person so appointed and the date on which the appointment takes effect.

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Requirement Due date

(Regulation 27 (1)(a)(2)(a)(b)) 31/12/2019

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC378600 4

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Children’s home details

Registered provider: Total Care Matters Ltd

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham NG2 2ER

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Inspector

Katarina Djordjevic, social care inspector Inspection report for children’s home - monitoring visit: SC378600 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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