Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC376719 1 SC376719 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private company. It is registered to provide care and accommodation for up to two children aged eight to 18. Children may have faced adverse childhood experiences, trauma, and placement and family breakdown. The organisation also provides a therapeutic service that is based on attachment theory.

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Information about this children’s home

The home is managed by an experienced manager who registered with Ofsted in October 2012.

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Information about this children’s home

Inspection dates: 19 to 20 November 2019

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 12 November 2018

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC376719 2

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Inspection date Inspection type Inspection judgement

12/11/2018 Full Good 25/01/2018 Full Good 01/02/2017 Interim Sustained effectiveness 02/11/2016 Full Outstanding Inspection report children’s home: SC376719 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard).

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Requirement Due date

When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46(1), (2)) 17/01/2020 Inspection report children’s home: SC376719 4

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Overall experiences and progress of children and young people: outstanding

Children make excellent progress, because their day-to-day experiences are consistently positive. Children receive personalised care and support from a committed, knowledgeable, skilled and highly motivated team of staff. Consequently, children thrive physically, emotionally, socially and educationally.

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Overall experiences and progress of children and young people: outstanding

Children have excellent relationships with the staff and each other. Staff are patient, caring and understanding of children’s individual needs. As a result, children experience a sense of belonging, feel loved and are happy.

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Overall experiences and progress of children and young people: outstanding

Staff prioritise children’s education. This tailored support enables children who have had difficulties in attending school in the past to begin to make excellent progress in their learning. This support has helped children to overcome barriers to their learning so that academic success can be achieved. For instance, this child-centred support has enabled one child to be confident enough to sit her GCSEs. The child has now secured a place at college and has clear aspirations for her future.

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Overall experiences and progress of children and young people: outstanding

Staff help children to take part in a wide range of activities that encourage children’s own interests. For example, one child attends a gymnastics club, enjoys going swimming and likes going bowling with friends. This encouragement helps children to develop new hobbies and interests, grow in confidence and develop their social skills and friendships.

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Overall experiences and progress of children and young people: outstanding

Children are helped to acquire independence skills and, when the time is right, to seek part-time employment. This gives children confidence in their abilities and a sense of pride in their achievements.

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Overall experiences and progress of children and young people: outstanding

Staff work with families and placing authorities to facilitate regular family visits and social occasions. This approach helps children to maintain important relationships and to ensure that they are not isolated from their families.

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Overall experiences and progress of children and young people: outstanding

Staff maintain high-quality records. They use a range of recording tools to ensure that children’s positive memories are captured. This includes putting together memory books for each child, which include lots of photos that help to record children’s positive experiences. One child is now on her third memory book.

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How well children and young people are helped and protected: outstanding

The registered manager manages all safeguarding concerns well. She makes sure that staff follow children’s individualised risk assessments and behaviour management plans and maintain consistent boundaries so that children are clear about what is expected of them. Consequently, there are very few incidents in the home. When these do occur, children take part in restorative work.

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How well children and young people are helped and protected: outstanding

Staff help children to understand how to keep themselves safe by carrying out regular Inspection report children’s home: SC376719 5 key-work sessions and holding reflective discussions. These have helped children to better understand risk. For example, staff have help children to understand how to be safe when they are online.

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How well children and young people are helped and protected: outstanding

Staff receive training that helps them to better understand the risks that children can face. This training can include county lines, the risks of radicalisation and how to support children who are at risk of sexual exploitation.

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How well children and young people are helped and protected: outstanding

The manager has carried out a review of the location of the premises. However, she has forgotten to seek the views of other professionals. This omission weakens the effectiveness of the review in helping the manager to be assured that all risk factors have been considered.

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The effectiveness of leaders and managers: outstanding

The registered manager is an exceptionally child-focused practitioner. She makes excellent use of monitoring and review systems to help her to understand each child’s progress from their starting point.

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The effectiveness of leaders and managers: outstanding

All staff hold the required qualification in residential childcare and are encouraged to gain further professional qualifications. Consequently, children receive excellent care from a well-qualified staff team.

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The effectiveness of leaders and managers: outstanding

The registered manager uses training and research to improve her own and her staff’s practice. She has ensured that staff receive bespoke training in attachment theory, resilience and playfulness. This increased knowledge ensures that staff are highly skilled in adapting their practice to meet children’s individual needs.

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The effectiveness of leaders and managers: outstanding

The registered manager works extremely closely with families and professionals. This approach is central to practice in the home and ensures that the staff deliver the aims and objectives contained in the home’s statement of purpose. As a result, children blossom. Inspection report children’s home: SC376719 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC376719 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Inspector

Debbie Bond, social care inspector Inspection report children’s home: SC376719 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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