Children's Home run by Idem Living Limited in Somerset

Inspection report children‟s home: SC489223 1 SC489223 Registered provider: Idem Living Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is operated by a private provider. It is registered for two children.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 17 December 2018

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: not applicable Inspection report children‟s home: SC489223 2

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Inspection date Inspection type Inspection judgement

17/12/2018 Interim Sustained effectiveness 21/05/2018 Full Good 18/07/2017 Full Requires improvement to be good 23/05/2017 Full Inadequate Inspection report children‟s home: SC489223 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

5: Engaging with the wider system to ensure children’s needs are met

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child’s needs.

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Requirement Due date

In particular, this refers to children always having an independent return home interview if they are reported missing. It also refers to ensuring that the registered person gains access to such information so that consideration can be given to how the child can be supported to become safer. 30/11/2019

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Requirement Due date

13: The leadership and management standard

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; 31/12/2019 Inspection report children‟s home: SC489223 4 ensure that the home’s workforce provides continuity of care to each child.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (“the quality of care review report”).

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Requirement Due date

(Regulation 45 (1)(2)(a)(b)(c)(3)) 31/03/2020

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Overall experiences and progress of children and young people: good

At the time of the inspection, one child was living at the home. Their needs are understood by the manager and staff. They are feeling settled and they are making good progress in many areas of their life, including in education and in their emotional well- being.

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Overall experiences and progress of children and young people: good

Previous difficulties that arose when the home was occupied by two children have been reflected on well and this learning has led to careful and considered planning for another child to be admitted.

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Overall experiences and progress of children and young people: good

Good attention is given to supporting children’s physical, social and emotional needs. For Inspection report children‟s home: SC489223 5 example, the manager and staff provide good role modelling in respect of healthy lifestyles. They have supported the child to join a local club, where they can meet like- minded young people. The manager has also secured funding for bespoke therapy.

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Overall experiences and progress of children and young people: good

The child is listened to and their views are incorporated in staff interviews and staff appraisals. Staff maintain extensive records for the child, which detail their activities, experiences and progress since living in the home.

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Overall experiences and progress of children and young people: good

Research is used to broaden staff’s understanding and to inform how children’s needs can be addressed effectively. For example, children are encouraged to take part in physical activities to help improve their emotional well-being.

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Overall experiences and progress of children and young people: good

The physical environment of the home is spacious, attractive and comfortable. There is good attention to detail, ensuring that the home is well presented and it feels like a family home.

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How well children and young people are helped and protected: good

Children receive good help and protection. The registered manager ensures that all concerns are responded to appropriately. There is open and effective partnership working with other professionals and children’s safety is placed at the centre of decision- making. Records are detailed and well organised.

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How well children and young people are helped and protected: good

Children know how to complain and are responded to well when they raise concerns.

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How well children and young people are helped and protected: good

Good behaviour is positively supported. Children are given incentives and rewards. Their achievements are acknowledged and celebrated. Children are supported to reflect on poor behaviour or incidents that occur, to understand natural consequences and to learn lessons. During the inspection, a discussion took place identifying improvements to this approach which provide the most meaningful learning experience for the child.

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How well children and young people are helped and protected: good

There have been no physical restraints since that last full inspection in May 2018. There have been occasions when children have been missing from the home. While correct procedures have been followed to report and safely recover the child, not all have been followed up by an independent return home interview. When interviews have taken place, information has not been shared with the home. This means that opportunities have been lost to fully understand why a child has gone missing and what the home can do to reduce the likelihood of it happening again.

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The effectiveness of leaders and managers: requires improvement to be good

During the past year, the company has invested time and effort into improving staff recruitment and retention. While there has been a slight reduction in staff turnover, further improvements are necessary to ensure that children receive care and support from adults who know them well and who fully understand their needs.

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The effectiveness of leaders and managers: requires improvement to be good

Currently, staff do not have extensive experience or qualifications in residential childcare. Inspection report children‟s home: SC489223 6 The registered manager is mindful of this and is working hard to lead by example and provide good role modelling. Several members of staff have worked within a caring environment and have transferable skills and the company is committed to supporting staff to achieve suitable qualifications as soon as possible. One member of staff is part way through a level 3 diploma in residential childcare and the time frame for completing this qualification was discussed with the registered manager, who is aware that all staff need to have achieved this qualification within two years of working with children in a residential setting.

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The effectiveness of leaders and managers: requires improvement to be good

Newly appointed staff receive a thorough induction and complete several shadow shifts before being a core member of the team. Ongoing face-to-face and online training is provided, and staff also have access to clinical support, practice-related supervision and team meetings.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is suitably qualified and experienced. She has settled well into her role and feels well supported by the responsible individual and senior leaders and managers within the company. The registered manager is well organised and thorough and is committed to providing children with good-quality care and support.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager recently completed a six-month review of the quality of care that the home provides. While this is a detailed review, the inspector highlighted that the report would benefit from being more evaluative, focusing on lessons learned and how these will lead to further improvements being introduced to benefit children living there.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children‟s home: SC489223 7

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Children’s home details

Registered provider address: Newlands, 1a Huyton Hey Road, Liverpool, Merseyside L36 5SE

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Inspector

Norma Welsby, social care inspector Inspection report children‟s home: SC489223 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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