Children's home run by Resolute Care

Inspection report children’s home: 1267537 1 Registered provider: Resolute Care Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. The home provides care for up to three children and young people who have social and emotional difficulties.

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Information about this children’s home

The registered manager has been in post since the home was registered in 2017.

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Information about this children’s home

Inspection dates: 11 to 12 November 2019

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 30 January 2019

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: none Inspection report children’s home: 1267537 2

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Inspection date Inspection type Inspection judgement

30/01/2019 Interim Sustained effectiveness 14/08/2018 Full Outstanding Inspection report children’s home: 1267537 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on–

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure–

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding;

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Requirement Due date

understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children. (Regulation 11(1)(a)(b)(c), (2)(a)(i)(iv)(v)(ix)) 20/12/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that–

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

promotes their welfare. 20/12/2019 Inspection report children’s home: 1267537 4 In particular, the standard in paragraph (1) requires the registered person to–

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13(1)(a)(b), (2)(f)) Inspection report children’s home: 1267537 5

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Overall experiences and progress of children and young people: good

Children living at this home are making good progress in many areas of their lives. They begin to stabilise and settle into the home because of the care that is offered to them by the dedicated staff team.

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Overall experiences and progress of children and young people: good

Staff develop positive and trusting relationships with children. Consequently, children learn that they can rely on staff and that staff care about them. Staff are committed to ensuring that the children’s needs are fully met. One child said: ‘It’s really good living here. Staff are kind. I can talk to them about anything. Out of 10, I would rate the home a 10.’

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Overall experiences and progress of children and young people: good

The manager and staff understand the importance of good education for children and they are ambitious for them. All children are in full-time, mainstream education. Staff carefully ensure that all children receive the individual support that they need in relation to their respective educational needs. This has helped to ensure that children’s educational placements do not break down and that children’s attendance at school is good. A pastoral support worker said: ‘The staff work tirelessly to make sure they have the support needed. Communication between us and them is brilliant. The staff parent as we would expect a child to be parented. They are making excellent progress and we could not be happier.’ The health and well-being of children are a high priority for the manager and staff. Children are registered with primary healthcare professionals and attend routine appointments. Children enjoy a balanced diet and take regular exercise through

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Overall experiences and progress of children and young people: good

energetic activities, which help to keep them fit and healthy. A range of social activities and opportunities are offered to children. Staff support children to engage in activities of their choice. This enables children to have good day- to-day experiences and create happy memories. Additionally, this helps to promote a positive sense of identity for children and increases their confidence.

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Overall experiences and progress of children and young people: good

Children are fully supported to develop and maintain relationships with people who are important to them. For one child, this support has been highly beneficial and has assisted in repairing a family relationship that had almost broken down. In turn, this has resulted in the child now being able to spend time and have a fulfilling and nurturing relationship with someone who is significant to them and who will provide the child with ongoing care and support for the rest of their minority. This is a significant strength of the home.

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How well children and young people are helped and protected: good

Children living at this home are kept safe. Staff are vigilant and have a grasp of the potential risks and vulnerabilities facing children. Risk assessments are well written and are in depth. The way that risk assessments are written has been changed. This means that assessments are now much more child-focused and there is an emphasis on what Inspection report children’s home: 1267537 6 staff can do to help and to prevent the risk from escalating. Children are consulted, and their views and feelings are considered as part of these assessments. Overall, staff manage children’s concerning behaviours well. Incidents of negative behaviour have dramatically decreased for one child. Staff talk to all the children about the impact of their behaviour in the home. However, there are occasions when staff have not consistently provided a child with the nurturing approach that they need. Some shortfalls in behaviour management have resulted in the child not feeling well supported.

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How well children and young people are helped and protected: good

Staff have, on occasions, failed to understand the child’s behaviour in the context of their troubled histories. This has, on occasions, negatively affected all the children’s relationships with each other. Despite this, incidents of physical intervention have dramatically reduced in the home. Additionally, although the home has had a period of instability due to one child going missing frequently, there have been no incidents of such behaviours in the past several months. When incidents did occur, they were dealt with very well. Staff made extensive efforts to ensure that the child’s whereabouts was established and that they were fully supported to safely return home. Regular key-work sessions are conducted with children. This helps children to begin to understand their behaviours and make the necessary changes. For one child, who has now left the home, such sessions proved invaluable. The child said: ‘The staff are so

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How well children and young people are helped and protected: good

loving and nurturing. They do everything in their power to help the children living there. They taught me so much, which has helped me to change the way I was acting. They were like a family to me and I miss them so much.’ Staff undertake a range of training to help them to keep children safe. This includes advanced health and well-being training, and the topics of county lines, self-harm and knife crime. Managers have developed a culture in which the safeguarding and protection of children is well established across all areas of practice. The senior management team ensures that children are safe through the effective vetting of prospective new staff. Before new staff can work with children, they undertake a comprehensive range of checks to ensure that any potential risks to children from staff are minimised. New staff receive a thorough induction and undertake shadow shifts to ensure that they are fully prepared and equipped for the role.

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The effectiveness of leaders and managers: good

The manager is suitably qualified and very experienced. She is committed to ensuring that good standards of care are provided at all times in the home. She is keen to ensure that children have a very positive and fulfilling experience and that they begin to make substantial progress while living at the home. She speaks about children with passion and enthusiasm.

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The effectiveness of leaders and managers: good

All agencies spoken to were extremely positive about the care that children are receiving. All feedback was excellent. A parent said: ‘The manager and staff have been amazing. They communicate with me and they fully understand the needs of my child. Everyone is friendly and welcoming, and it’s a much nicer place than I could have ever hoped for.’ Inspection report children’s home: 1267537 7 Managers and staff feel confident to challenge other agencies when children are not receiving the services that they need. The manager is a strong and dedicated advocate for children.

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The effectiveness of leaders and managers: good

All staff spoken to reported feeling very happy working at the home. They spoke about children in positive terms and presented as highly dedicated and enthusiastic about the care that they were providing to children. All staff demonstrated good knowledge of each individual child’s needs. Staff morale is high.

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The effectiveness of leaders and managers: good

There are some monitoring and review systems in place in the home. Despite them, on occasions managers have not always identified and understood the impact of the quality of care being offered to children. Although incidents are reviewed, there is a lack of professional curiosity about and challenge to some of the practice that has taken place. This has the potential to leave children vulnerable. The management team understands these shortfalls and is eager and committed to addressing them without delay. Inspection report children’s home: 1267537 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1267537 9

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Children’s home details

Registered provider address: 6th floor, City Gate East, Toll House Hill, Nottingham NG1 5FS

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Inspector

Davinia Lawton, social care inspector Inspection report children’s home: 1267537 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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