Children's home run by Total Care Matters Limited in Nottingham

Inspection report for children‘s home – monitoring visit: SC378600 1 SC378600

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Total Care Matters Ltd

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. It is registered with Ofsted to provide care and accommodation for up to four children and young people between the ages of seven and 17 who may have social, emotional and/or behavioural difficulties.

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This monitoring visit

This monitoring visit was carried out to assess how staff manage young people’s behaviours and their ability to keep young people safe.

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This monitoring visit

An interim inspection was carried out on 21 October 2019 and the home was judged to have declined in its effectiveness. Requirements set at this inspection remain in place.

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This monitoring visit

Ofsted received further concerns on 25 October 2019 from external agencies about the ability of staff to manage young people’s behaviour and keep them safe. Additionally, Ofsted received a notification which raised similar concerns.

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This monitoring visit

Ofsted contacted the registered provider on 25 October 2019 to ascertain how staff were keeping young people safe. The registered provider reviewed the staffing rotas to ensure that there were enough suitably experienced staff on duty to manage young people’s behaviours. Furthermore, clear plans were made for each young person.

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This monitoring visit

This monitoring visit identified that there have been some improvements in the way staff manage young people’s behaviour. There have not been any further behavioural incidents and no further instances of police being called to support staff in the management of challenging behaviour. As a result, young people are safer. Inspection report for children‘s home – monitoring visit: SC378600 2 However, young people’s risk assessments have not been updated to reflect recent incidents. This does not ensure that new staff coming into the home have full and accurate information about how to meet young people’s needs and risks.

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This monitoring visit

Improvements are needed in the recording of behaviour management records. Incident report forms are not always completed in line with the home’s policy. Furthermore, incident report forms do not always give a full and accurate account of events. This has the potential to affect how staff manage young people’s behaviours and keep them safe. Inspection report for children‘s home – monitoring visit: SC378600 3

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Inspection date Inspection type Inspection judgement

21/10/2019 Interim Declined in effectiveness 06/06/2019 Full Requires improvement to be good 04/06/2018 Full Good 23/01/2018 Interim Sustained effectiveness Inspection report for children‘s home – monitoring visit: SC378600 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

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Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children.

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Requirement Due date

(Regulation 11(1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)(xi)) 25/11/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the 25/11/2019 Inspection report for children‘s home – monitoring visit: SC378600 5 registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child.

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Requirement Due date

(Regulation 13(1)(a)(b)(2)(c)) 25/11/2019

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Requirement Due date

The registered person must maintain records (“case records”) ) for each child which include the information and documents listed in Schedule 3 in relation to each child and records are kept up to date.

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Requirement Due date

This is with reference to ensuring that children’s risk assessments are updated after an incident and that incident report forms are completed with full and accurate information.

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

Inspection report for children‘s home – monitoring visit: SC378600 6 The purpose of this visit was to assess how staff manage young people’s behaviours and their ability to keep young people safe following concerns received by Ofsted.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children‘s home – monitoring visit: SC378600 7

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Children’s home details

Registered provider: Total Care Matters Ltd

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Children’s home details

Registered provider address: 230 Bathley Street, Nottingham, Nottinghamshire NG2 2ER

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Inspector

Katarina Djordjevic, social care inspector Inspection report for children‘s home – monitoring visit: SC378600 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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