Children's home run by Keys Cwc Limited

Inspection report children’s home: 1245569 1 Registered provider: Keys CWC Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The children’s home provides care and accommodation for up to three children, irrespective of gender, who may have emotional and/or behavioural difficulties.

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Information about this children’s home

The manager was registered with Ofsted to manage this home in 2018.

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

At the previous inspection, four requirements were raised. One out of the four requirements has been met. The registered manager has taken action to meet the remaining three requirements; however, further work is required.

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and young people since the most recent full inspection

The registered manager’s monitoring and oversight of behavioural incidents have improved. Incidents of restraint, missing from home and significant events are now monitored effectively. Despite this positive improvement, records documenting children’s general behaviour frequently contain staff members’ opinion rather than descriptive and factual language. Inspection report children’s home: 1245569 2 New systems for consulting with children have been introduced. Children are now provided with the opportunity to share their views about their experiences and about the quality of care and support they receive. These consultation systems are at the early stages of implementation, and their effectiveness has not been assessed. All children can identify an adult who they enjoy spending time with and who they can talk to. Good use is made of one-to-one discussion with keyworkers.

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and young people since the most recent full inspection

Since the previous inspection, children’s internal care, behaviour and health plans have been reviewed. These documents remain cumbersome. Not all children’s behavioural risk assessments detail current behavioural risks. These assessments continue to lack clarity. In response, senior leaders are introducing new care and support plans. Senior leaders confirmed that these plans will align with local authority care plans, that they will be child friendly and that they will focus on the child’s current needs.

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and young people since the most recent full inspection

Since the previous inspection, one child has been reported missing from the home. Staff took appropriate action to ensure that the child returned safely. Following these missing from home events, staff spent time with the child to establish where he had been and with whom. In addition, an independent return home interview took place within the appropriate timescales.

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Inspection date Inspection type Inspection judgement

31/07/2019 Full Requires improvement to be good 18/03/2019 Interim Improved effectiveness 02/08/2018 Full Requires improvement to be good

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

7: The children’s views, wishes and feelings standard 31/01/2020 Inspection report children’s home: 1245569 3 The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ascertain and consider each child’s views, wishes and feelings, and balance these against what they judge to be in the child’s best interests when making decisions about the child’s care and welfare;

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Requirement Due date

help each child to express views, wishes and feelings;

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Requirement Due date

help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child;

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Requirement Due date

regularly consult children, and seek their feedback, about the quality of the home’s care.

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Requirement Due date

(Regulation 7 (1)(a)(b)(c)(2)(a)(ii)(iii)(iv)) 14: The care planning standard

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Requirement Due date

The care planning standard is that children receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure ─

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Requirement Due date

manage and review the placement of each child in the home;

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Requirement Due date

that staff help each child to access and contribute to the records kept by the registered person in relation to the child.

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Requirement Due date

(Regulation 14 (1)(a)2(f)) 31/01/2020 Inspection report children’s home: 1245569 4 In particular, ensure that care plans, behaviour management plans and risk assessments are clear, concise and relevant, so that all staff are provided with clear instructions on how to meet the young people’s current needs. In addition, encourage children to read and add further information to these plans.

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Recommendations

 Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (Guide to the children’s homes regulations including the quality standards Page 62 paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1245569 5

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Children’s home details

Registered provider address: Keys Group, Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Sharron Escott, social care inspector Inspection report children’s home: 1245569 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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