Children's home run by Arc-HD Services Ltd in Eastleigh

Inspection report children’s home: SC420410 1 SC420410 Registered provider: Arc HD Services Ltd Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is registered to accommodate three young people who have attachment difficulties, emotional distress or emerging mental health issues and associated difficulties. This home is owned by a private organisation that operates another children’s home in the locality.

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

Since the previous inspection, the manager successfully completed his registration with Ofsted.

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and young people since the most recent full inspection

Leaders, managers and staff have met the one requirement and three recommendations made at the previous inspection. Action was taken as required to review the style of taps used in the bathrooms, restraint records now include details of the duration of the hold used, impact risk assessments are suitably detailed, and children’s records are now signed and dated by staff.

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and young people since the most recent full inspection

Young people receive good-quality care and continue to make progress. One young person has completed their GCSEs and has successfully obtained a place at college. A second young person has successfully moved out of the home to a new placement Inspection report children’s home: SC420410 2 nearer to their family. A third young person is also preparing to move from the home. The help and support staff give to young people have made this progress achievable.

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and young people since the most recent full inspection

Safeguarding is managed effectively; referrals are made as required and records of safeguarding events are maintained to a good standard. Actions are taken to keep young people safe and all complaints are investigated promptly. However, complaint records do not consistently record the complainant’s view on the outcome of the investigation into their complaint and on two occasions, serious incidents were not notified to Ofsted as required. The quality of risk assessments for young people moving into the home has improved. These assessments now detail the risks a new young person may present to existing young people and vice versa.

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and young people since the most recent full inspection

Restraint is rarely used as staff manage young people’s behaviour effectively. Behaviour support plans are clear and provide staff with good information. Staff and young people talk about behaviour and appropriately reflect on incidents. This approach helps young people to understand and improve their behaviours and for staff to develop their practice.

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and young people since the most recent full inspection

Monitoring systems continue to improve. A new independent visitor has been appointed and overall, the quality of their reports now provides more rigour and helps leaders and managers to develop the home. However, the independent visitor is not consistently gathering feedback from parents, carers or social workers on the quality of care the staff are providing.

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and young people since the most recent full inspection

Since the previous inspection, a new young person has moved into the home. Despite repeated requests by the manager, the home has not obtained the required plans from the young person’s placing authority. The manager has not escalated his concerns about this with the placing authority. This has led to a lack of detail in the young person’s internal care plan. Inspection report children’s home: SC420410 3

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Inspection date Inspection type Inspection judgement

24/04/2019 Full Good 07/08/2018 Full Requires improvement to be good 12/06/2018 Full Inadequate 24/10/2017 Full Good Inspection report children’s home: SC420410 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

5: Engaging with the wider system to ensure children’s needs are met

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff— if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans.

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints made by or on behalf of children. The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation.

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Requirement Due date

In particular, ensure that complaint records consistently record the complainant’s view of the outcome of the investigation. 10/01/2020

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

 a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;  an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious; 31/12/2019 Inspection report children’s home: SC420410 5  there is an allegation of abuse against the home or a person working there;  a child protection enquiry involving a child is instigated; or concludes (in which case, the notification must include the outcome of the child protection enquiry); or  there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

(Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)

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Requirement Due date

44: Independent person: visits and reports

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month. When the independent person is carrying out a visit, the registered person must help the independent person— if they consent, to interview in private such of the children, their parents, relatives and persons working at the home as the independent person requires.

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Requirement Due date

In particular, ensure that the independent visitor visits the home when the children are there and consistently seeks the views of parents and social workers on the quality of care provided. 31/01/2020

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how Inspection report children’s home: SC420410 6 well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC420410 7

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Children’s home details

Registered provider: Arc HD Services Ltd

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Children’s home details

Registered provider address: Wessex House, Upper Market Street, Eastleigh SO50 9FD

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Inspector

Wendy Anderson, social care inspector Inspection report children’s home: SC420410 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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