One To One Support Services Limited

One To One Support Services Limited Monitoring visit report

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Name of lead inspector: Sambit Sen, Her Majesty’s Inspector

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Type of provider: Independent learning provider

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Address:

Unit 1 and 3, Turnoaks Business Park Hasland Chesterfield Derbyshire S40 2HA Monitoring visit: One To One Support Services Limited, 2–3 October 2019

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Context and focus of visit

From October 2018, Ofsted undertook to carry out monitoring visits to all newly directly funded providers of apprenticeship training provision which began to be funded from April 2017 or after by ESFA and/or the apprenticeship levy. This monitoring visit was undertaken as part of those arrangements and as outlined in the Further education and skills inspection handbook, especially the sections entitled ‘Monitoring visits’ and ‘Monitoring visits to providers that are newly directly publicly funded’. The focus of these visits is on the themes set out below.

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Context and focus of visit

One to One Support Services Limited specialises in providing domiciliary care services. It offers them to older persons, people who have a disability or special needs, children and family services and people who have multi-sensory impairments. It also has a training academy, which offers a range of training and consultancy services, including apprenticeship programmes. The provider currently has 15 apprentices on level 3 lead adult care standard; 5 apprentices on level 2 adult care standard; 2 learners on level 2 children and young people workforce development and 4 apprentices on level 3 early years educator apprenticeships.

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Reasonable progress

Leaders and managers work closely with employers to develop and implement effective apprenticeship programmes. They have incorporated additional training over and beyond the requirements of the apprenticeship frameworks and standards. As a result, apprentices gain significant knowledge, skills and behaviours relevant to their sector and job roles.

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Reasonable progress

Leaders and managers work effectively with their local stakeholders, such as Job Centre Plus and employer network groups, to ensure that they meet the local and regional skills needs within the care sector.

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Reasonable progress

Managers ensure that the requirements of the apprenticeship programme are met. They recruit apprentices who are new to the care sector who will benefit from gaining new knowledge and skills. Managers rigorously track and monitor the 20% off-the-job training requirement. This helps employers to retain their apprentices. It enables the apprentices to become valued members of their workforce quickly.

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Reasonable progress

Managers ensure that employers and apprentices are aware of the end-point assessment at a very early stage of the apprenticeship. Monitoring visit: One To One Support Services Limited, 2–3 October 2019 However, tutors do not always accurately update managers on progress. As a result, managers are unable to monitor effectively when, and if, apprentices are ready to take their end-point assessments.

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Reasonable progress

Leaders and managers recruit appropriate and experienced tutors who are industry specialists. As a result, apprentices benefit from high-quality training and have up-to- date sector knowledge.

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Reasonable progress

Tutors personalise and adapt the training by changing the length of sessions, units and topics to meet the learning needs of their apprentices. As a result, a large majority of apprentices benefit from high-quality training and quickly gain skills and knowledge relevant to their sector.

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Reasonable progress

Apprentices are fully aware of their progress and what they need to complete. As a result, they are motivated, participate in their training and quickly gain new skills and knowledge.

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Reasonable progress

Leaders and managers ensure that tutors record the starting points of all their apprentices. Tutors mostly use apprentices’ prior knowledge and experience well to plan assessment and training activities. For example, experienced childcare apprentices researched how different risks can be applied to older children. This allowed them to learn new skills and knowledge beyond the requirements of the apprenticeship.

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Reasonable progress

Tutors support the development of apprentices’ English and mathematical skills by providing extension activities, specialist tutors and appropriate resources. These help the apprentices to enhance their skills and make them relevant to their sector and job roles.

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Reasonable progress

Tutors have good delivery plans to prepare learners for their end-point assessment. These includes one-to-one support sessions, appropriate on-the-job assessments, mock examinations, and professional discussions with independent tutors. These ensure that apprentices feel confident and well prepared for their end-point assessments.

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Reasonable progress

Tutors benefit from high-quality training and continuous professional development. This, along with frequent quality assurance of tutors’ work, ensures that apprentices receive good training and make good progress. As a result, apprentices make good progress on their apprenticeship programme. Monitoring visit: One To One Support Services Limited, 2–3 October 2019 Tutors do not always communicate effectively with employers about the progress their apprentices are making. As a result, some of the employers are unable to arrange effective on-the-job training for them.

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Reasonable progress

Safeguarding arrangements for apprentices are effective. As a result, they feel and are safe. For example, tutors carry out detailed health and safety checks regularly at the employers’ premises.

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Reasonable progress

Apprentices carry out detailed and extended training on all aspects of safeguarding and the ‘Prevent’ duty. As a result, they are not only aware of whom to raise their concerns with, but they have a higher level of understanding of their impact on their sector and job roles.

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Reasonable progress

The designated safeguarding officer is appropriately trained and has the right links to the local safeguarding agencies. Leaders and managers place a high priority on safeguarding their apprentices. For example, they carry out appropriate checks, such as Disclosure and Barring Services and right to work, on all staff prior to their employment. Staff complete and update safeguarding and ‘Prevent’ duty training annually to keep their knowledge and practice current. Monitoring visit: One To One Support Services Limited, 2–3 October 2019 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education

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Reasonable progress

and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Reasonable progress

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Reasonable progress

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T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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