Children's home run by Headway Adolescent Resources Limited in Monmouthshire

Inspection report children’s home: SC447768 1 SC447768 Registered provider: Headway Adolescent Resources Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company. The home is registered to provide care for up to three children aged up to 18 who have a learning disability and/or have experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The manager was registered in May 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 6 November 2018

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC447768 2

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Inspection date Inspection type Inspection judgement

06/11/2018 Full Good 05/02/2018 Interim Sustained effectiveness 06/09/2017 Full Good 01/03/2017 Interim Improved effectiveness Inspection report children’s home: SC447768 3

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Overall experiences and progress of children and young people: good

Since the previous inspection, one young person has moved out of the home. Staff ensure that young people feel supported when they leave because of the thorough planning that takes place. Staff provide practical and emotional help to young people ensuring that they are prepared and reassured. Staff continue to visit young people when they leave. Consequently, young people feel cared about and their well-being is prioritised.

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Overall experiences and progress of children and young people: good

Young people make progress with their education and social development because of living at this home. For example, one young person is completing a plumbing course at college and has a part-time job. Another young person is completing a full-time information technology course at college. Young people develop and achieve because of the consistent routines and nurturing care that staff provide.

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Overall experiences and progress of children and young people: good

Managers and staff ensure that young people have fun and pursue hobbies. For example, young people are encouraged to eat out, visit the cinema, take part in group activities with staff and partake in individual activities of their choice. Two young people have enjoyed holidays to Paris and Prague separately this year. Consequently, young people receive individualised care from staff who encourage their enjoyment.

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Overall experiences and progress of children and young people: good

Staff have meaningful and trusting relationships with young people. Staff ensure that important conversations take place with young people about their wishes and feelings, family, independence skills, education, drug and alcohol misuse and anxiety. Subsequently, young people develop their self-care skills and learn how to keep themselves safe.

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How well children and young people are helped and protected: good

Young people feel safe living at this home. Staff are exceptionally knowledgeable about safeguarding procedures and practice. There have been two safeguarding notifications since the last inspection that were responded to appropriately. The manager ensures that Ofsted is regularly updated. He completes in-depth reviews of incidents to consider areas of improvement.

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How well children and young people are helped and protected: good

There has been one complaint since the last inspection from a young person about the manager. The young person complained about not having what he wanted and of being treated differently. The complaint was handled sensitively and was thoroughly investigated by another manager. The young person was responded to in detail and was satisfied with the outcome.

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How well children and young people are helped and protected: good

There has not been any use of physical restraint since the last inspection and no allegations have been made about staff. Social workers and independent reviewing officers shared with the inspector that young people are safe and that they do not have concerns about the quality of care provided. Inspection report children’s home: SC447768 4

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The effectiveness of leaders and managers: outstanding

The manager is exceptionally dedicated and committed to his role. He is passionate about providing the highest levels of care to young people. The manager is supported by a conscientious and highly skilled deputy manager. Staff speak exceptionally positively about the support they receive from managers. They describe themselves as ‘a large family’ and ‘love being part of the team’.

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The effectiveness of leaders and managers: outstanding

Managers have extensive safer recruitment processes in place. Files are exceptionally well organised, with the necessary identity and disclosure and barring checks on file. Reasons for leaving and gaps in employment are robustly analysed and verified with clearly recorded evidence. This exceptional practice focuses on prioritising the safety of young people.

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The effectiveness of leaders and managers: outstanding

Staff are up to date with mandatory training. The manager also ensures that staff receive a wide variety of meaningful training to develop their skills and knowledge. For example, staff receive advanced training about issues affecting the safety of young people, including exploitation, online safety, peer-on-peer abuse, bullying, self-harm and female genital mutilation. This enables staff to provide the highest levels of care and protection to young people.

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The effectiveness of leaders and managers: outstanding

The manager has strong links with local policing staff, the community and the parish council. These established relationships have contributed to an evaluative and comprehensive location risk assessment. All potential risks within the local area are analysed to minimise issues as much as possible for young people living at this home.

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The effectiveness of leaders and managers: outstanding

Internal and external monitoring processes are highly effective. The manager provides systematic monitoring and review of incidents and safeguarding issues. For example, he completes a time line analysis about the quality of care provided when young people leave the home to review and learn from situations. The manager encourages a reflective and constructively critical environment for the staff team to learn and grow.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: SC447768 5 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well

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Information about this inspection

it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC447768 6

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Children’s home details

Registered provider: Headway Adolescent Resources Limited

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Children’s home details

Registered provider address: Masonic Hall Offices, School Hill, Chepstow, Gwent NP16 5BZ

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Inspector

Anna Gravelle: social care inspector Inspection report children’s home: SC447768 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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