Children's Home run by Keys QTC Limited in Gloucestershire

Inspection report children’s home: 1280578 1 Registered provider: Keys QTC Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides short-term, emergency care. It is registered for up to six young people aged from 10 to 17, who have experienced adverse childhood experiences which have led to associated trauma and presenting complex behaviours. The manager registered with Ofsted in June 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 18 February 2019

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

18/02/2019 Full Good Inspection report children’s home: 1280578 2

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Overall experiences and progress of children and young people: good

Young people make significant progress with their behaviour, emotional well-being and self-esteem because of living at this home. For example, one young person who was at substantial risk due to drug dealing, missing-from-home incidents and potential county lines has now returned to live with his parents. Staff provide consistent and nurturing care to help young people to feel valued and understood.

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Overall experiences and progress of children and young people: good

Internal care plans are in-depth and capture the wishes and feelings of young people. The plans mirror the aims and objectives set by the placing authorities. The manager works hard to obtain as much information as possible about each young person and their needs to create comprehensive risk assessments. Consequently, staff ensure that young people develop their independence skills and explore new opportunities.

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Overall experiences and progress of children and young people: good

Staff carry out meaningful one-to-one discussions in a fun and creative manner to help young people improve their understanding of their aggressive and risk-taking behaviours. Staff talk to young people about issues such as safety online, sexual health, smoking, knife crime and bullying. Young people participate through creating drawings, and learn about potential risks because of the dedication and enthusiasm of staff.

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Overall experiences and progress of children and young people: good

Since the last inspection, six young people have moved into the home and three have left the home. Staff ensure that young people feel welcome. Staff have created a user- friendly video about the home, which includes what support is offered to each young person. Young people receive a welcome pack of toiletries when they arrive. Consequently, young people feel at ease and receive a warm welcome.

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How well children and young people are helped and protected: good

Young people are safe living at his home and did not raise any concerns during this inspection. Staff have a very thorough knowledge of safeguarding processes and practice. Since the last inspection, managers and staff have ensured that all safeguarding incidents have been responded to comprehensively.

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How well children and young people are helped and protected: good

There have not been any allegations against staff since the last inspection. Staff ensure that when young people are missing from home they tirelessly search for them at known addresses and work closely with the police, emergency duty team and family to ensure the safe return of young people.

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How well children and young people are helped and protected: good

Staff use physical restraint as a last resort. Staff talk to young people in a calm and sensitive manner and use humour to distract them when they are angry. The manager has effective oversight of all serious incidents and repeatedly considers areas to improve staff practice. Staff and young people are spoken to after incidents to provide reassurance. Consequently, young people learn how to manage their anger and to talk about their feelings. Inspection report children’s home: 1280578 3

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The effectiveness of leaders and managers: outstanding

The manager provides excellent guidance and oversight to staff. She is exceptionally committed and has high expectations for young people. One staff member told the inspector that she is ‘so switched on and does things before anyone has thought about them; she is a fantastic manager and is so dedicated.’

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The effectiveness of leaders and managers: outstanding

Staff have regular, thorough supervision that focuses on young people as well as the development of staff. Supervision is used to ensure that there is in-depth analysis of staff practice using reflection, so that high-quality care is maintained. Outcomes are concisely recorded and reviewed.

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The effectiveness of leaders and managers: outstanding

The requirement around safer recruitment made at the last inspection is met. References are thorough and properly verified. Staff provide a full employment history and the manager reviews any gaps in employment. This means that the manager ensures that adults who work at this home are thoroughly checked to ensure that they can keep young people safe.

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The effectiveness of leaders and managers: outstanding

Staff files sampled were organised. Records show that staff have a range of expertise and experience. Staff are up to date with mandatory training. Staff receive additional training about bullying, equality and diversity, therapeutic parenting and self-injurious behaviour. Consequently, staff are exceptionally skilled and well trained.

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The effectiveness of leaders and managers: outstanding

The manager has completed an extensive location risk assessment that considers all potential dangers in the local area. Information about crime statistics and offences in the local area enables the manager to respond accordingly to prevent incidents and protect young people.

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The effectiveness of leaders and managers: outstanding

Internal and external monitoring processes are exceptionally robust, and the manager has completed a detailed and evaluative quality of care report. She provides thorough monitoring and review to enhance the quality of care in the home. For example, since the last inspection she has worked persistently to develop links within the community and to ensure that each young person accesses a hobby of their choice while living at the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: 1280578 4 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well

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Information about this inspection

it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1280578 5

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Children’s home details

Registered provider address: Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Anna Gravelle, social care inspector Inspection report children’s home: 1280578 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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