Children's Home run by Westgate Lifestyle Project Limited in Hounslow

Inspection report for children‟s home - monitoring visit: SC409851 1 SC409851

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Westgate Lifestyle Project Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This children’s s home provides care for up to four young people. The home’s s statement of purpose states that the home looks after young people who have emotional and/or behavioural difficulties. A private provider owns and operates this home. The manager was registered with Ofsted on 24 July 2019.

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This monitoring visit

This monitoring visit was undertaken after several complaints had been received by Ofsted. The complainants raised concerns about routines and boundaries in the home as well as the ability of staff to manage challenging behaviour. The home’s s internet server was not working during this visit and so it was not possible to examine a number of policies, procedures or records as these are all stored online. Since the last inspection of the service, one young person has left and another young person has been admitted. The young person who left was very challenging towards staff. On one occasion, this resulted in a member of staff receiving hospital treatment and the police attending the home. This incident was not notified to Ofsted. The young person who has recently been admitted to the home also displays challenging behaviour. In the days prior to the inspection visit, five windows had been broken by this young person. There was also another incident where the police

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This monitoring visit

had been required to attend the home. No notification was submitted to Ofsted following this serious incident. Routines in the home are inconsistent. When the registered manager is present, boundaries and routines are put in place with the young people. On occasions when Inspection report for children‟s home - monitoring visit: SC409851 2 the registered manager is absent, routines are more inconsistent with young people remaining in bed until midday. One young person is attending his educational provision regularly. However, for another young person there is no education in place. There was insufficient evidence to indicate that the home was attempting to occupy this young person during school hours. Managers were unable to evidence that visits by the independent visitor had occurred on a regular basis. The last report submitted to Ofsted was for the visit undertaken in May 2019. Sufficiency of staffing in the home continues to be a problem with the registered

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This monitoring visit

manager and responsible individual both covering gaps in the rota. This has an impact on their ability to retain management oversight of the home. The high staff turnover also makes it difficult for the young people to form positive relationships with staff. The lack of positive relationships makes it harder for staff to manage the challenging behaviour displayed by the young people. It was not possible to assess progress against meeting the requirements and recommendations made at the last inspection. Therefore, these are repeated at this inspection and a further two requirements are added.

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Recent inspection history

Inspection date Inspection type Inspection judgement 19/06/2019 Full Requires improvement to be good 04/09/2018 Full Requires improvement to be good 25/06/2018 Full Inadequate 11/12/2017 Interim Not judged Inspection report for children‟s home - monitoring visit: SC409851 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that— helps children aspire to fulfil their potential; and promotes their welfare. In particular, the standard in paragraph (1) requires the registered person to— lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home‟s statement of purpose. (Regulation 13 (1)(a)(b)(2)(a)) In particular, ensure that the registered person devises and implements a development plan that outlines strategies to improve the home. 01/12/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that— helps children aspire to fulfil their potential; and promotes their welfare. In particular, the standard in paragraph (1) requires the registered person to— use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13(1)(a)(2)(h)) In particular, the registered person must ensure that staff‟s recording of information is of a high standard. This relates to records of daily observations, key-work sessions, residents‟ meetings and risk assessments. 01/12/2019

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Requirement Due date

The registered person must ensure that all employees— receive practice-related supervision by a person with appropriate experience; and have their performance and fitness to perform their roles 01/12/2019 Inspection report for children‟s home - monitoring visit: SC409851 4 appraised at least once every year. (Regulation 33(4)(b)(c)) The registered person may permit an individual to start work at the home despite the fact that the requirement in paragraph (3)(d) has not been met if— Full and satisfactory information in respect of the individual has been obtained in relation to the matters in paragraphs 1 and 2 of Schedule 2. (Regulation 32(7)(b)) 01/12/2019

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that the effectiveness of the home‟s child protection policies is monitored regularly. (Regulation 12(1)(2)(e)) 01/12/2019

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Requirement Due date

The registered person must complete a review of the quality of care provided for children („a quality of care review‟) at least once every 6 months. In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— the quality of care provided for children; the feedback and opinions of children about the children‟s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review („the quality of care review report‟). The registered person must— supply to HMCI a copy of the quality of care review report

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Requirement Due date

within 28 days of the date on which the quality of care review is completed; and make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home. The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 01/12/2019 Inspection report for children‟s home - monitoring visit: SC409851 5 (1)(2)(3)(4)(5)) The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that— requires the registered person to— ensure that the home has sufficient staff to provide care for each child. (Regulation 13(1)(2)(d)) 01/12/2019

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children‟s home. The registered person must— maintain the records in Schedule 4 and ensure that the records are kept up to date. (Regulation 37(1)(2)(a)(b)) This relates to the register of children in placement and the staff roster. 01/12/2019

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if— an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious; there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40(4)(b)(e)) 01/12/2019

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Requirement Due date

The registered person must ensure that an independent person visits the children’s s home at least once each month. The independent person must produce a report about a visit (“the independent person’s re s report”) which sets out, in particular, the independent person’s s opinion as to whether— children are effectively safeguarded: and the conduct of the home promotes children’s s well-being. The independent person must provide a copy of the independent person’s s report to— HMCI. (Regulation 44(1)(4)(a)(b)(7)(a)) 01/12/2019

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Recommendations

 Records of restraint must be kept and should enable the registered person and staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. The review should provide the opportunity for amending practice to ensure it meets the needs of each child. (‘Guide to the children’s homes regulations, including the quality standards (2015)’, page 49, Inspection report for children‟s home - monitoring visit: SC409851 6 paragraph 9.59)  The registered person should ensure that staff can access appropriate facilities and resources to support their training needs, and should understand the key role they play in the training and development of staff in the home. (‘Guide to the children’s homes regulations, including the quality standards (2015)’, page 53, paragraph 10.11) In particular, that the provider ensures staff team meetings are held regularly.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider: Westgate Lifestyle Project Limited

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Children’s home details

Registered provider address: 137 Waters Drive, Staines-Upon-Thames TW18 4RP

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Inspector

Patrick Sullivan, social care inspector Inspection report for children‟s home - monitoring visit: SC409851 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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