Children's Home run by The Serendipity Centre Limited in Hampshire

Inspection report for children’s home - monitoring visit: SC485423 1 SC485423

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The Serendipity Centre Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to five children. It is privately owned by an organisation which has other homes and an educational setting in the vicinity. Its statement of purpose states that it specialises in caring for children who have experienced significant trauma resulting in behavioural, social and complex difficulties.

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Information about this children’s home

The manager has been registered with Ofsted since February 2018.

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This monitoring visit

During this inspection, inspectors found that the registered manager had taken the necessary steps to ensure that the home’s fire arrangements were safe. The compliance notice issued in relation to regulation 25 is met.

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This monitoring visit

In relation to the compliance notice issued under regulation 13, inspectors found that leaders and managers had not undertaken steps to assess and complete a report to identify individual and team learning. Therefore, they had not identified any gaps in knowledge, experience and skills of staff and taken any actions needed.

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This monitoring visit

Leaders and managers had also failed to undertake a review of monitoring systems and to produce a report to identify the failures in systems and how these would be addressed. They did not demonstrate how improvements in the quality of care will be achieved.

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This monitoring visit

This compliance notice was deemed not to have been met.

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This monitoring visit

Having considered the recent changes in senior management, it was agreed that the notice would be re-issued with a new completion date. This was to allow the new senior management team time to address the steps of the notice. Ofsted will continue to monitor compliance to ensure that the above action is taken. Inspection report for children’s home - monitoring visit: SC485423 2

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Recent inspection history

Inspection date Inspection type Inspection judgement 10/07/2019 Full Inadequate 08/11/2018 Full Requires improvement to be good 06/03/2017 Interim Sustained effectiveness 13/07/2016 Full Good

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that children are provided at all reasonable times with access to the following facilities which they may use without reference to persons working in the home— a telephone on which to make and receive telephone calls in private. (Regulation 22 (3)(a)) 29/09/2019

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff— seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans; seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(d)) 29/09/2019

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on— mutual respect and trust; an understanding about acceptable behaviour; and 29/08/2019 Inspection report for children’s home - monitoring visit: SC485423 3 positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— help each child to develop and practise skills to resolve conflicts positively and without harm to anyone; understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children. (Regulation 11 (1)(a)(b)(c)(2)(a)(iv)(ix))

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; have the skills to identify and act upon signs that a child is at risk of harm; are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1)(2)(a)(i)(iii)(v)(vii)) 29/09/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— ensure that staff have the experience, qualifications and skills to meet the needs of each child; use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(b)(2)(c)(h))* 29/09/2019

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Requirement Due date

The registered person must ensure that— any limitation placed on a child’s privacy or access to any area of the home’s premises— allows children as much freedom as is possible when balanced against the need to protect them and keep them 29/09/2019 Inspection report for children’s home - monitoring visit: SC485423 4 safe. (Regulation 21 (c)(iv))

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

The registered person may only— employ an individual to work at the children’s home if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that— the individual has the appropriate experience, qualification and skills for the work that the individual is to perform. (Regulation 32 (1)(2)(a)(3)(b)) 29/09/2019

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if— there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(e)) 29/09/2019

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendations

 The registered person must ensure that all incidents of control, discipline and restraint are subject to systems of regular scrutiny to ensure that their use is fair and the above principles as set out in 9.35 are respected. (‘Guide to the children’s homes regulations including the quality standards’, page 46, paragraph 9.36)  Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective and clear recording. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC485423 5

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Children’s home details

Registered provider: The Serendipity Centre Limited

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Children’s home details

Registered provider address: 1st Floor, Goodlands House, St Lukes Close, Hedge End, Southampton SO30 2US

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Inspectors

Suzy Lemmy, social care inspector Stephen Collett, social care inspector Inspection report for children’s home - monitoring visit: SC485423 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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