Children's home run by Keys Specialist Residential Children‟s Services Ltd in Tewkesbury

Inspection report children’s home: SC434223 1 SC434223 Registered provider: Keys Specialist Residential Children’s Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered to provide care and accommodation for up to two children who have a variety of complex needs. The manager was registered with Ofsted in August 2019 and has achieved the required qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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Good

How well children and young people are helped and protected Good

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Good

The effectiveness of leaders and managers Good

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Good

The children’s home provides effective services that meet the requirements for good.

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Good

Date of last inspection: 12 December 2018

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Good

Overall judgement at last inspection: sustained effectiveness

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Good

Enforcement action since last inspection: none Inspection report children’s home: SC434223 2

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Inspection date Inspection type Inspection judgement

12/12/2018 Interim Sustained effectiveness 04/07/2018 Full Requires improvement to be good 07/03/2018 Interim Declined in effectiveness 11/07/2017 Full Requires improvement to be good Inspection report children’s home: SC434223 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person may only employ an individual to work at the children’s home if full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32(3)(d)) 30/09/2019

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Requirement Due date

The registered person must ensure that an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained the Level 3 Diploma for Residential Childcare (England) ("the Level 3 Diploma"); or a qualification which the registered person considers to be equivalent to the Level 3 Diploma. (Regulation 32(4) and (5)) 30/03/2020

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Requirement Due date

The registered person must ensure that they maintain in the home the records relating to schedule 4. (Regulation 37(2)(a)) This is specifically in relation to having a copy of the staff duty roster of persons working at the home, their full names and hours worked. 30/09/2019

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Overall experiences and progress of children and young people: good

Staff are nurturing. Children receive good, individual care from staff who spend time with them and know them well. This ensures that children develop trusting relationships with staff and that their self-esteem increases. Children are making good progress in all areas of their development. Children are attending school and engaging well in lessons. They build good relationships with teachers and other pupils. For one child, this progress has been outstanding from his starting point. Children enjoy a good range of activities. This includes going out for meals, attending music and horse-riding lessons, and baking with members of staff. As a result, children grow in confidence. Staff support children to remain in contact with their family and friends. Staff have a Inspection report children’s home: SC434223 4 good relationship with children’s families and welcome them into the home. This ensures that children are able to maintain a strong sense of identity.

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Overall experiences and progress of children and young people: good

The home is warm and welcoming. Children get involved in choosing the decor and can personalise their bedrooms. As a result, children develop a sense of belonging. Staff spend time with children as a group and on an individual basis to gain their wishes and feelings. Consequently, children feel that they are listened to and valued.

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How well children and young people are helped and protected: good

Children are safe in the home. Children’s risk assessments are accurate and regularly updated. This ensures that staff are clear about the measures that they need to take to safeguard children. Children do not go missing. Staff implement clear and consistent boundaries. Staff reward positive behaviour and children respond well to this. As a result, incidents of challenging behaviour, requiring the use of physical interventions, have significantly reduced. The registered manager ensures that staff reflect on any incidents that occur. This improves their understanding of children’s needs and enables them to make improvements in their practice. Staff undergo checks to ensure that they are safe to work with children. However, this process is not thorough enough as the reasons why staff have left past employment is not adequately explored. This could mean that managers are not fully aware of any previous shortfalls in staff’s practice.

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The effectiveness of leaders and managers: good

Since the last inspection, a new registered manager has been employed. She has strong oversight and has made significant improvements to the home. The registered manager and staff have a clear understanding of the progress that children are making and have high expectations for them. The registered manager understands the home’s strengths and weaknesses well. She consistently evaluates staff practice and takes effective action when this is needed. The staff team is consistent. Staff are motivated and feel supported by the registered manager. They receive effective supervision that develops their knowledge and practice. Staff receive a good level of training to enable them to meet children’s needs. This is supplemented by sessions in team meetings which further develop their knowledge in topics including county lines. The registered manager encourages theory-based practice and invites therapists and other professionals into team meetings to help staff develop

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The effectiveness of leaders and managers: good

their understanding and improve the care that they give to children. Two members of staff have not yet obtained the required qualification in childcare within the necessary timescales. The registered manager has been proactive in ensuring that all staff are now enrolled on the course and is actively monitoring their progress. This ensures that staff receive the necessary qualification as soon as is practicable. To date, this has not had a significant effect on children’s experiences, safety and progress. Inspection report children’s home: SC434223 5 There are adequate staff to safely care for children. However, rotas do not show the full names of agency/relief staff providing cover when core staff are absent. As a result, this does not give an accurate reflection of who has been working in the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC434223 6

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Children’s home details

Registered provider: Keys Specialist Residential Children’s Services Ltd

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Children’s home details

Registered provider address: Second Floor, Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Sue Young, social care inspector Inspection report children’s home: SC434223 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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