Children's home run by Silverlining Childcare Limited

Inspection report children’s home: SC458746 1 SC458746 Registered provider: Silverlining Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care and accommodation for up to three young people who have experienced disruption in their lives and have social and/or emotional difficulties. It is run by a small private partnership company. The home has been without a registered manager since October 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

Ofsted inspected the service in May 2019. The home was judged inadequate. Ofsted issued four compliance notices. A monitoring visit took place on 24 June 2019 to review the compliance notices. All four compliance notices were met. Inspection report children’s home: SC458746 2

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Inspection date Inspection type Inspection judgement

08/05/2019 Full Inadequate 24/09/2018 Full Requires improvement to be good 26/07/2017 Full Good 17/01/2017 Interim Sustained effectiveness

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Recommendations

 Staff should seek to meet the child’s basic needs in the way that a good parent would, recognising that many children in residential care have experienced environments where these needs have not been consistently met – doing so is an important aspect of demonstrating that the staff care for the child and value them as an individual. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.7)

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Overall experiences and progress of children and young people: good

Staff are passionate about their roles and provide good-quality care to young people. Young people know that staff invest in them. This helps young people to build trusting and secure relationships with staff and develop a sense of belonging. As a result, young people make good progress when considering their difficult and complex starting points. Young people are determined to be successful in their lives and have good aspirations for their future. They seek to improve their educational outcomes because they have clear ideas about their futures. Young people are making good progress with their learning and achieving their individual goals, which enhances their career prospects. Staff support young people to understand how to maintain their own emotional, psychological and physical well-being. As a result, young people are fit and well because they take more responsibility to improve their health and well-being.

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Overall experiences and progress of children and young people: good

Young people voice their views, feelings and wishes with confidence. They take part in house meetings and provide their input into the day-to-day running of the home. As a result, young people enjoy living in the home. However, young people require some help from staff to ensure that their personal living space is maintained to a good standard. Staff work hard to prepare young people for when they leave care. Young people make Inspection report children’s home: SC458746 3 good progress to improve their independence skills by completing chores and tasks in the home and in the community. As a result, young people feel confident about leaving care and know that they are equipped with the skills to manage independently. Young people have contact with those who are important to them. Staff support contact arrangements to enable young people to have contact with family and friends. They raise any concerns with the young people’s social workers, who also work in partnership

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Overall experiences and progress of children and young people: good

with the staff and families to ensure that young people are safe and protected during contact. This helps young people to form strong bonds with people who are important to them.

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How well children and young people are helped and protected: good

Young people are safe and protected from harm. Staff form good, trusting relationships with young people. Young people now choose to spend time with staff rather than associate with other young people who may be a bad influence. As a result, there have been no incidences of young people engaging in criminal activity and no police callouts to the home since the last inspection. Young people who go missing from care are helped by staff to return safely. Staff are instrumental in following the protocols and liaising with the police, young people and families when young people go missing from care. Staff undertake effective key-working sessions to help them to understand why young people go missing from the home and how to prevent this from happening. As a result, incidents of missing from care are reducing. The staff monitor fire safety and the health and safety of the home using effective monitoring tools that identify any hazards. This routine monitoring by the staff keeps the

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How well children and young people are helped and protected: good

home free from hazards. This protects anyone living, working or visiting the home and keeps them safe from the risk of harm or injury. Young people are not bullied in the home because they have good relationships with each other and staff. This positive engagement between staff, young people and each other helps young people to develop socially acceptable behaviours and improve their ability to accept other differences. As a result, young people live together in peace and harmony.

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The effectiveness of leaders and managers: requires improvement to be good

The home has been without a registered manager since October 2018. A second manager was employed in June 2019 and an application to register with Ofsted was received on 10 June 2019. However, the manager resigned in August. Alternative arrangements are in place for the deputy manager to step into the role as manager. The deputy is familiar with the home and young people. This new arrangement means that young people have a manager they trust and are familiar with. The new manager is in the process of applying to Ofsted to register.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has taken appropriate action to meet the nine requirements made at the last full inspection. Staff have improved their practice. As a result, young people are better cared for by staff who now receive the appropriate support and training to deliver Inspection report children’s home: SC458746 4 positive outcomes for young people. The service manager addresses complaints appropriately and effectively. When staff are in conflict with each other, the service manager provides resolution through mediation. This helps staff to reflect on practice and encourages better working relationships and team work. Staff receive good supervision, appraisal and training to ensure that they can fulfil their individual roles. This helps them to promote young people’s welfare. The manager appropriately challenges services that are not meeting the needs of young people. As a result, placements end earlier than expected when the service can no

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The effectiveness of leaders and managers: requires improvement to be good

longer safely meet the needs of a young person. This ensures that young people are provided with the right placement to effectively meet their needs. When young people need to move on to keep them or others safe, staff manage these transitions sensitively. The manager uses feedback from young people, staff, professionals and parents to assess what is going well and what can be improved. This effective monitoring by the manager ensures that the home continues to develop and provide positive outcomes for young people.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC458746 5

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Children’s home details

Registered provider: Silverlining Childcare Limited

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Children’s home details

Registered provider address: 59a Lichfield Street, Walsall, West Midlands WS4 2BX

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Children’s home details

Responsible individual: Lakhvinder Khera

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Inspector

Michelle Spruce, social care inspector Inspection report children’s home: SC458746 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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