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Inspection report children’s home: SC428599 1 SC428599 Registered provider: Courtyard Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home is registered to provide care and accommodation for up to five children who may have emotional and/or behavioural difficulties or mental health difficulties. The manager is suitably qualified and experienced and registered to manage the home in 2015.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC428599 2

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Inspection date Inspection type Inspection judgement

02/10/2018 Full Outstanding 21/11/2017 Full Good 23/01/2017 Interim Improved effectiveness 09/06/2016 Full Good Inspection report children’s home: SC428599 3

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Recommendations

 For children’s homes to be nurturing and supportive environments that meet the needs of their children, they will, in most cases, be homely, domestic environments. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.9) In particular, ensure that the shower room and downstairs toilet are upgraded or repaired.

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Overall experiences and progress of children and young people: outstanding

Young people receive sensitive and highly individualised care. The dedicated support that staff offer enables young people to achieve excellent exam results. For example, one young person was transported long distances each day to enable her to continue in her school of choice and to avoid disruption at a critical time of study.

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Overall experiences and progress of children and young people: outstanding

From starting points that include compulsory detention in hospitals for their own safety, young people grow in confidence and develop aspirations for their futures. Through living at the home, their life chances are significantly influenced for the better.

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Overall experiences and progress of children and young people: outstanding

Young people moving into the home are given thoughtful and well-planned transitions. Through the nurture that staff offer, young people’s emotional health greatly improves and their propensity to harm themselves almost ceases.

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Overall experiences and progress of children and young people: outstanding

Young people value the time that staff spend with them, and the atmosphere of the home reflects a calm and nurturing environment. Staff promote routines within the home that provide a stable and positive home life. For example, all staff and young people eat together in the evenings and share conversations about their day.

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Overall experiences and progress of children and young people: outstanding

Staff work consistently hard to maintain and improve on the immediate progress that young people make. Over time, young people’s emotional resilience grows, and they become fully integrated into their local communities.

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Overall experiences and progress of children and young people: outstanding

Staff seek specialist advice and support from other professionals in order to provide well- informed and focused care for young people. This care is flexible and highly responsive to the changing needs and views of young people.

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Overall experiences and progress of children and young people: outstanding

Social workers describe the individual progress that young people have made while at the home as: ‘beyond expectations’; ‘massive’; ‘amazing’; ‘unbelievable’. Inspection report children’s home: SC428599 4

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How well children and young people are helped and protected: outstanding

Staff’s effective care planning and the fact that staff are continuously alert to young people’s presenting emotions mean that young people’s presenting risks have significantly reduced. Within this safe and nurturing environment, young people have grown in confidence and self-worth. This in turn has reduced any behaviours that might pose a risk to their health and welfare.

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How well children and young people are helped and protected: outstanding

Strategies used by the staff are effective and have made an exceptional difference to the everyday lives of young people. For example, from starting points of having been secured to protect their safety, some young people have developed age-appropriate independence and enjoy the same freedoms and benefits as other young people of their age.

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How well children and young people are helped and protected: outstanding

Since the last inspection, there have not been any physical interventions, complaints or allegations. There have been only three incidents of going missing from home.

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How well children and young people are helped and protected: outstanding

Sanctions are rarely used within the home. Any behaviours raising concerns are responded to by staff in a manner that seeks to understand the meaning underlying the behaviours, rather than sanctioning young people because of the behaviour itself.

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How well children and young people are helped and protected: outstanding

As a result, young people feel listened to, cared about and safe.

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The effectiveness of leaders and managers: outstanding

The manager is suitably qualified and experienced and was registered to manage the home in 2015. Her leadership ensures that the care offered by staff continues to improve the lives of young people.

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The effectiveness of leaders and managers: outstanding

The management team members have an excellent insight into the backgrounds and current needs of young people. This understanding is enhanced through regular support and advice from the home’s psychologist. This is also accompanied by strong professional relationships between the staff and the child and adolescent mental health teams. As a result, young people receive care that is targeted and well informed.

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The effectiveness of leaders and managers: outstanding

Young people’s responses to the care offered are carefully observed and recorded. Sophisticated systems of evaluation and analysis provide insight and direction to the care provided and ensure that it meets and anticipates young people’s individual and changing needs.

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The effectiveness of leaders and managers: outstanding

The requirements and recommendations made at the last inspection have been met. New care documents have been devised and implemented and these now fully reflect the involvement of young people in setting their personal goals.

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The effectiveness of leaders and managers: outstanding

Other improvements also include redesigning areas of the garden. Young people’s bedrooms are unique to them and fully reflect their interests and personalities. Inspection report children’s home: SC428599 5 Overall, the home is well maintained and welcoming. However, the condition of the upstairs shower room and downstairs toilet detract from its otherwise homely feel.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC428599 6

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Children’s home details

Registered provider: Courtyard Care Limited

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Children’s home details

Registered provider address: 3 Siskin Drive, Middlemarch Business Park, Coventry CV3 4FJ

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Inspector

Pauline Yates: social care inspector Inspection report children’s home: SC428599 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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