Children's home run by The Serendipity Centre Limited in Eastleigh

Inspection report for children’s home - monitoring visit: SC463558 1 SC463558

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The Serendipity Centre Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to six children. It is privately owned by an organisation that has two other homes and a school. Its statement of purpose states that it specialises in caring for girls who have experienced significant trauma resulting in emotional, behavioural and/or social difficulties. The home has been without a registered manager since June 2018.

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This monitoring visit

This visit followed the home being judged inadequate at the full inspection on 27 June 2019. A suspension notice was issued. The focus of this visit was to assess the adherence to the suspension notice. The suspension notice is to run until 20 September 2019 and Ofsted will continue to monitor adherence until that time.

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This monitoring visit

A visit to the home was undertaken on 7 August 2019. The chief executive officer facilitated the inspection due to the responsible individual being absent. There is not a manager in post.

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This monitoring visit

The inspectors were informed that this children’s home is closing. However, Ofsted had not been formally notified.

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This monitoring visit

At this monitoring visit, the inspectors considered the requirements set at the full inspection. Due to there being no children placed, and because the plan is to close the home, no steps had been taken to address the requirements. There is not a manager in place to address the issues that led to the suspension notice. There was no action plan available at the time of the inspection to indicate how leaders and managers would address the requirements.

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This monitoring visit

The notice to suspend the registration of the children’s home remains in place until 20 September 2019. Inspection report for children’s home - monitoring visit: SC463558 2

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Recent inspection history

Inspection date Inspection type Inspection judgement 26/06/2019 Full Inadequate 09/10/2018 Full Requires improvement to be good 19/06/2018 Full Inadequate 16/05/2017 Full Good Inspection report for children’s home - monitoring visit: SC463558 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff— seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans. (Regulation 5 (a))

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Requirement Due date

This is with specific reference to sharing full and accurate information with children’s placing authorities. 20/09/2019

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who— develop positive relationships with them; engage with them; and take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff— regularly consult children, and seek their feedback, about the quality of the home’s care. (Regulation 7 (2)(a)(iv)) 20/08/2019

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who— develop positive relationships with them; engage with them; and take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff— regularly consult children, and seek their feedback, about the quality of the home’s care. (Regulation 7 (2)(a)(iv)) 20/09/2019

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. 20/09/2019 Inspection report for children’s home - monitoring visit: SC463558 4 In particular, the standard in paragraph (1) requires the registered person to ensure¿ that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; have the skills to identify and act upon signs that a child is at risk of harm; manage relationships between children to prevent them from harming each other; take effective action whenever there is a serious concern about a child’s welfare; and that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (2)(a)(i)(iii)(iv)(vi)(d))

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home’s workforce provides continuity of care to each child; use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(c)(e)(h))

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Requirement Due date

This is with specific reference to assessing the likely impact of new admissions to the home, ensuring that staff have the skills and knowledge to meet the needs of the children, providing consistent management of the home and learning from serious incidents. 20/09/2019

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Requirement Due date

The care planning standard is that children— receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— 20/09/2020 Inspection report for children’s home - monitoring visit: SC463558 5 that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose. (Regulation 14 (2)(a))

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Requirement Due date

The registered person must ensure that— any limitation placed on a child’s privacy or access to any area of the home’s premises— allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (c)(iv))

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Requirement Due date

This is with specific reference to locking external doors as a safeguarding measure without full consultation with senior officers in all relevant placing authorities and routinely locking doors to communal areas of the home at bedtime. 20/07/2019

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Requirement Due date

A person may only manage a children’s home if— having regard to the size of the home, its statement of purpose, and the number and needs (including any needs arising from any disability) of the children— the person has the appropriate experience, qualification and skills to manage the home effectively and lead the care of children. (Regulation 28 (1)(b)(i))

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Requirement Due date

This is with specific reference to ensuring that any member of staff who has day-to-day responsibility for managing the home is competent to do so. 20/09/2019

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. (Regulation 32 (1)) 20/09/2019

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Requirement Due date

The registered person must ensure that all employees— receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b)) 20/09/2019

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Requirement Due date

Case records must be kept— securely in the children’s home during the period when the child to whom the case records relate is accommodated there. (Regulation 36 (2)(c))

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Requirement Due date

This is with specific reference to ensuring that staff cannot receive children’s sensitive, confidential information on their personal mobile telephones. 20/09/2019 Inspection report for children’s home - monitoring visit: SC463558 6 The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

The independent person must provide a copy of the independent person’s report to— HMCI. (Regulation 44 (1)(7)(a)) 20/09/2019

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (‘a quality of care review’) at least once every 6 months.

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Requirement Due date

The registered person must— supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45 (1)(4)(a)) 20/09/2019

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider: The Serendipity Centre Limited

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Children’s home details

Registered provider address: 1st Floor, Goodlands House, St Lukes Close, Hedge End, Southampton SO30 2US

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Inspectors

Suzy Lemmy, social care inspector Maire Atherton, social care inspector Inspection report for children’s home - monitoring visit: SC463558 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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