Children's home run by YCPG Services Ltd in Walsall

Inspection report for children’s home – monitoring visit: SC392492 1 SC392492 DMR Services Limited

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Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for four young people. The home provides care for young people aged 11 to 17, who have had adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The registered manager was registered with Ofsted in November 2015.

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This monitoring visit

This children’s home was judged inadequate at the full inspection on 2 July 2019. Following this inspection, Ofsted issued the provider with three compliance notices under section 22A of the Care Standards Act 2000. The compliance notices were issued in relation to regulation 12, the protection of children standard; regulation 13, the leadership and management standard; and regulation 35, the care planning standard of the Children’s Homes (England) Regulations 2015.

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This monitoring visit

Ofsted carried out an unannounced visit to the home on 19 August 2019 to monitor the actions that the provider has taken to comply with the notices issued following the last inspection. At this visit, it was identified that the provider has taken sufficient action to meet the required steps identified in all three of the compliance notices.

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This monitoring visit

In respect of regulation 13, the provider has ensured that better monitoring systems are in place. Communication between managers is now more effective because weekly meetings and daily checklists have been put in place to improve communication. There was evidence of better management oversight of significant incidents and restraints.

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This monitoring visit

The provider has taken steps to ensure that staff have received training in the model of intervention used in the home, to inform their practice. Staff and rosters confirmed that staff are no longer working excessive hours. The provider has Inspection report for children’s home – monitoring visit: SC392492 2 ensured that the home is staffed in accordance with its statement of purpose.

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This monitoring visit

Ofsted found during the visit that the provider has taken steps to ensure that when young people are restrained, this is recorded in accordance with regulation 35. Staff and young people are now debriefed after any incident of restraint.

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This monitoring visit

In respect of regulation 12, the provider has taken steps to ensure that staff work with local authorities and police to address any known risks. However, staff are not always proactive in challenging local authorities when their response is slow and does not meet young people’s needs. A requirement has been made to address this shortfall.

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This monitoring visit

The provider has ensured that young people’s risk assessments include details of young people’s social networks, friendships and associations in the local community. However, some risk assessments did not contain sufficient actions for staff to follow regarding risks associated with family contact, substance misuse or smoking in the home. A requirement was raised under regulation 12 to address these specific shortfalls.

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This monitoring visit

A further requirement was issued under regulation 12 to make sure that measures are put in place to ensure that the home environment is kept safe for young people. This is because the inspector found that potentially hazardous cleaning products were not kept securely and so were accessible to young people.

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Recent inspection history

Inspection date Inspection type Inspection judgement 02/07/2019 Full Inadequate 30/07/2018 Full Requires improvement to be good 02/02/2018 Interim Declined in effectiveness 29/06/2017 Full Good Inspection report for children’s home – monitoring visit: SC392492 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff— if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans; and seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5(c)(d)) 04/10/2019

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; use this understanding to deliver care that meets children’s needs and supports them to fulfil their full potential. In particular, the standard in paragraph (1) requires the registered person to ensure that the premises used for the purposes of the home are designed and furnished so as to meet the needs of each child; and enable each child to participate in the daily life of the home. (Regulation 6(1)(a)(b)(2)(c)(i)(ii)) 20/08/2019

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who— take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives. In particular, help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions made in relation to the child; ensure that the views of each relevant person are taken into account, so far as reasonably practicable, before making a decision about the care or welfare of a child. 20/08/2019 Inspection report for children’s home – monitoring visit: SC392492 4 (Regulation 7(1)(c)(2)(a)(iii)(e)) The health and well-being standard is that— the health and well-being needs of children are met; and children receive advice, services and support in relation to their health and well-being. In particular, the standard in paragraph (1) requires the

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Requirement Due date

registered person to ensure— that staff help each child to achieve the health and well- being outcomes that are recorded in the child’s relevant plans. (Regulation 10(1)(a)(b)(2)(a)(i)) 20/08/2019

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; have the skills to identify and act upon signs that a child is a risk of harm; that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12(1)(2)(a)(i)(iii)(d)) 04/10/2019

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Requirement Due date

The care planning standard is that children— receive effectively planned care in or through the children’s home; and have a positive experience of arriving at or moving on from the home. (Regulation 14(1)(a)(b)) 20/08/2019

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Requirement Due date

The registered person must compile in relation to the children’s home a statement (‘the statement of purpose’) which covers the matters listed in Schedule 1. The registered person must keep the statement of purpose under review and, where appropriate, revise it. (Regulation 16(1)(3)(a)) 20/08/2019

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Requirement Due date

If the Regulatory Reform (Fire Safety) Order 2005(a) applies to the home, the registered person must ensure that the requirements of that Order and any regulations made under it, except for article 23 (duties of employees), are complied with in respect of the home. (Regulation 25(2)(b)(2)) 15/08/2019

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Requirement Due date

The registered person must ensure that all employees— undertake appropriate continuing professional development; and receive practice-related supervision by a person with appropriate experience. (Regulation 33(4)(a)(b)) 20/08/2019

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home. 20/08/2019 Inspection report for children’s home – monitoring visit: SC392492 5 The registered person must maintain in the home the records in Schedule 4 and ensure that the records are kept up to date. (Regulation 37(1)(2)(a)(b)) The registered person must notify HMCI and each other relevant person without delay if an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious. (Regulation 40(4)(b)) 20/08/2019

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home – monitoring visit: SC392492 6

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Children’s home details

Registered provider address: DMR Services, 102 Queslett Road East, Sutton Coldfield, Birmingham B74 2EZ

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Inspector

Sarah Billett, social care inspector Inspection report for children’s home – monitoring visit: SC392492 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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