Children's home run by Keys Child Care Limited in Telford and Wrekin

Inspection report children’s home: SC372602 1 SC372602 Registered provider: Bryn Melyn Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The service is owned by a private company. The home is registered to accommodate three children. Children come to live at the home because of family or placement breakdowns. Some children have difficulties that make their situation very challenging, or they choose not to live in a family setting at this time. Some children have experienced abuse. The registered manager is suitably qualified and was registered by Ofsted in October 2018. She is currently working to complete the level 5 diploma in leadership for health and social care and the children and young people’s services residential management pathway.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 7 November 2018

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC372602 2

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Inspection date Inspection type Inspection judgement

07/11/2018 Full Good 13/02/2018 Full Outstanding 29/03/2017 Interim Sustained effectiveness 06/12/2016 Full Outstanding Inspection report children’s home: SC372602 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39(3)) 20/09/2019

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Recommendations

 The registered person should ensure that staff can access appropriate facilities and resources to support their training needs and should understand the key role they play in the training and development of staff in the home. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.11)

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Overall experiences and progress of children and young people: good

Young people form warm and trusting relationships with nurturing, dedicated staff. Staff are good role models and support young people to achieve positive outcomes. Young people benefit from a welcoming and comfortable home. The home needs some refurbishment and this work is booked to start in the coming days.

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Overall experiences and progress of children and young people: good

Young people engage in key-work sessions with staff who help them to address sensitive personal issues. Staff enable children to develop good relationships with each other. For example, one young person is teaching another young person to fish. This provides young people with the benefit of support from each other as well as from staff. Young people express their views, wishes and feelings to staff daily and in weekly young people’s meetings.

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Overall experiences and progress of children and young people: good

Staff meet children’s health needs and have a good understanding of any individual concerns. One young person engages in weekly sessions with the provider’s therapist to support his mental and emotional well-being.

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Overall experiences and progress of children and young people: good

Young people make progress in education, which staff strongly promote. Child-focused Inspection report children’s home: SC372602 4 staff work in partnership with teachers to help young people to start engaging when they have fallen behind at school. Two of the young people were awarded special trophies in school for making outstanding progress at the end of last term. Young people’s achievements are enthusiastically celebrated, and two young people have successfully completed their bronze Duke of Edinburgh awards this year.

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Overall experiences and progress of children and young people: good

Young people enjoy a wide range of stimulating and fun activities together and with staff, including holidays away. Staff develop young people’s independence skills and one young person is having driving lessons.

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Overall experiences and progress of children and young people: good

Parents give very positive feedback about the care that staff provide. One parent said, ‘Thank you to the team members for all their dedicated support. It means a lot to me to have such understanding and caring staff during what has been a stressful time for us as a family.’

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How well children and young people are helped and protected: good

Staff keep young people safe and young people feel safe in the home and when they are out in the community. Incidents are minimal and physical intervention is seldom used. One young person, who regularly went missing before he moved in, has only gone missing once, in January 2019.

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How well children and young people are helped and protected: good

Staff are highly trained in safeguarding, including issues such as child sexual exploitation, internet safety and physical intervention. They are trained in the administration of medication and their practice is safe. Staff know how to respond if a young person goes missing. When child protection issues occur, staff work closely with social workers, the police and safeguarding teams.

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How well children and young people are helped and protected: good

Strong relationships with young people ensure that staff manage behaviour effectively and de-escalate situations when required. After incidents, staff consult with young people to ensure their physical and emotional well-being, and to consider whether things could have been done differently.

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How well children and young people are helped and protected: good

Staff help young people to understand how to keep themselves safe. Staff undertake key-work sessions with young people and talk about a range of issues, including bullying. When one young person was found to have accessed an inappropriate website, staff sensitively educated him about appropriate and inappropriate relationships and internet safety. There have been no further incidents of this nature.

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How well children and young people are helped and protected: good

Risk assessments are of a good quality and staff understand and follow them. Risk assessments relating to young people seeing their families are detailed and effective. They include discussions with the local authority to ensure that arrangements are safe.

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The effectiveness of leaders and managers: good

The registered manager is enthusiastic and hard working. Young people respond to her very positively. Staff find her to be supportive and say that they enjoy working in the Inspection report children’s home: SC372602 5 home. Her positive response to the requirement from the last inspection has resulted in improvements in the induction and training of new staff.

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The effectiveness of leaders and managers: good

The registered manager is strongly focused on staff development and encourages staff to recognise and acknowledge the positives in each other’s practice. She understands the importance of building resilience to create a well-functioning team. The registered manager is aware of the strengths and areas for development in her team and has strategies in place to address weaknesses via training, supervision and team meetings. Staff are skilled and generally well trained. However, staff do not currently receive training in autistic spectrum disorders or sexualised behaviours. Training in these areas would strengthen staff understanding and confidence further.

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The effectiveness of leaders and managers: good

The registered manager provides staff with regular supervision, which includes reflection on their practice. Team meetings are well attended and give staff opportunities to learn from the registered manager and each other and to contribute ideas to the development of the home. Staff engage in effective multi-agency work with social workers, the police, teachers and therapists to ensure that the needs of each young person are identified and met. The registered manager is not afraid to challenge other professionals to ensure that they are meeting the needs of the young people.

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The effectiveness of leaders and managers: good

This is a well-run home. Files and records are in good order and staff understand their roles and responsibilities. The home is well staffed, and staff provide consistent care for young people, with firm boundaries and supportive routines. Shifts are covered by the staff team and no agency staff are used.

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The effectiveness of leaders and managers: good

The registered manager gathers and considers feedback from young people, the independent visitor, staff and other agencies when reviewing the effectiveness of the service. Social workers, teachers and health workers provide positive feedback. This includes, ‘Staff really care for young people.’ They also highlight that communication is a strength of the team.

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The effectiveness of leaders and managers: good

A complaint made by one young person was, appropriately, also recorded as a child protection concern. The registered manager addressed the child protection issue with the placing authority. This action reduced the impact on the young person. However, the registered manager did not provide the young person with written feedback about his complaint.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look Inspection report children’s home: SC372602 6 after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC372602 7

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Children’s home details

Registered provider: Bryn Melyn Care Limited

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Children’s home details

Registered provider address: Edward James House, Hadley, Telford TF1 6QJ

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Inspectors

Louise Whittle, social care inspector Dawn Bennett, social care inspector Inspection report children’s home: SC372602 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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