Children's home run by Five Rivers Chid Care Limited in Wiltshire

Inspection report children’s home: SC362965 1 SC362965 Registered provider: Five Rivers Child Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private national company of care and education services. It is registered to provide care and accommodation for one child or young person.

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Information about this children’s home

As a result of the inadequate judgement at the full inspection in July 2018, Ofsted undertook a monitoring visit in August 2018. Because of the improvements made, the home was judged as requires improvement.

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Information about this children’s home

The current manager was registered with Ofsted on 19 February 2014.

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Information about this children’s home

Inspection dates: 30 April to 1 May 2019

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: inadequate

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good

Enforcement action since last inspection: none Inspection report children’s home: SC362965 2

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Inspection date Inspection type Inspection judgement

23/08/2018 Monitoring visit Requires improvement 25/07/2018 Full Inadequate 29/06/2017 Full Good 16/02/2017 Interim Improved effectiveness Inspection report children’s home: SC362965 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

35: Behaviour management policies and records

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (‘the authorised person’)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(iii)(b)(i)(c)) 31/05/2019

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Overall experiences and progress of children and young people: good

Staff have developed positive and trusting relationships with the child who lives at this home. Staff are nurturing and show him genuine warmth and affection. They have the skills to ensure that he feels safe and secure.

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Overall experiences and progress of children and young people: good

The child says that he enjoys living here, that he is happy and is receiving good-quality care and support. He lives in a home that is homely and welcoming. The atmosphere in the home is positive and nurturing. Staff demonstrate good parenting skills. For example, they read bedtime stories and instil appropriate routines. Inspection report children’s home: SC362965 4 The registered manager ensures that there is an effective assessment process that clearly identifies the needs of a child before they come to live at the home. This ensures that the provision can meet the child’s needs.

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Overall experiences and progress of children and young people: good

Staff ensure that the child accesses a wide range of leisure activities and pursues his hobbies and interests. He is excited and enthusiastic when taking part in these and regularly goes to local clubs and societies with other local children. He says that he loves the activities and lots of photographs capture his enjoyment of these.

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Overall experiences and progress of children and young people: good

The child is attending school full-time and he is doing well. Staff support him to access a variety of education resources that meet his specific learning needs. He says that he likes to go to school. This is an extremely positive outcome for him, as he was not accessing education before he moved in.

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Overall experiences and progress of children and young people: good

Staff ensure that the child’s healthcare needs and emotional well-being are supported, and specialist support is provided when needed.

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How well children and young people are helped and protected: good

The arrangements to safeguard children are good. Staff receive regular safeguarding training and demonstrate a good awareness of safeguarding processes. Since the last inspection, there have not been any referrals made to the designated officer or children’s services.

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How well children and young people are helped and protected: good

Positive behaviour is promoted. The child receives effective help and support to manage his emotions and feelings. His behaviour is managed well, and boundaries and expectations are maintained. He has a good awareness and understanding of the reward system that is in place. He was keen to share this with the inspector and became very excited and happy when he received a number of rewards for managing his emotions well. This promotes his self-esteem.

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How well children and young people are helped and protected: good

Staff are provided with a comprehensive behaviour support plan and risk assessments that guide them in how to meet his individual needs. Staff have a good awareness of the known risks, and how these are to be managed and reduced.

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How well children and young people are helped and protected: good

Physical intervention is used as a last resort only to keep the child and others safe. Recently, there has been a significant reduction in incidents and the use of physical intervention. The registered manager thoroughly evaluates these incidents and looks for triggers, trends and the appropriateness of the intervention. However, the actual time of an intervention is not recorded. In addition, discussions held with the child and staff following an intervention have not always been recorded.

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How well children and young people are helped and protected: good

A comprehensive location assessment includes the impact of the local amenities on the home and the children it provides for and the appropriateness and suitability of the location of the premises. Inspection report children’s home: SC362965 5

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The effectiveness of leaders and managers: good

An experienced, well-trained and qualified manager manages this home.

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The effectiveness of leaders and managers: good

Since the last inspection, the registered manager has improved the monitoring and management oversight of the quality of care. As a result of this, she has a good understanding of the strengths and weaknesses of the home.

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The effectiveness of leaders and managers: good

The registered manager has undertaken a comprehensive review of the quality of care provided. She has identified realistic targets for improvement. She responds effectively to recommendations made by the independent visitor.

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The effectiveness of leaders and managers: good

The registered manager ensures that the child’s risk assessments and plans are regularly reviewed and updated. Risk assessments clearly identify the risks and how these are to be managed and reduced. Staff have a good awareness of these.

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The effectiveness of leaders and managers: good

Staff ensure that the child’s social worker is regularly informed of his care and the support that he receives. This is through regular telephone conversations, emails and two-weekly summaries. His social worker is very complimentary of the care he receives and the effective communication with the team. This demonstrates good working together.

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The effectiveness of leaders and managers: good

The registered manager ensures that all staff receive regular and reflective one-to-one supervision. Staff speak positively of the support that they receive. They benefit from a wide range of training, including both mandatory training and specific training, to equip them to support the child well.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that there is an effective recruitment and selection process that safeguards children. Since the last inspection, agency staff have not been employed to work in the home.

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The effectiveness of leaders and managers: good

The two requirements made at the last inspection have been met.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it Inspection report children’s home: SC362965 6 meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC362965 7

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Children’s home details

Registered provider: Five Rivers Child Care Limited

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Children’s home details

Registered provider address: 47 Bedwin Street, Salisbury SP1 3UT

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Inspector

David Kidner, social care inspector Inspection report children’s home: SC362965 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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