Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC366093 1 SC366093 Registered provider: Reflexion Care Group Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to three children and young people who have emotional and/or behavioural difficulties, and who may have learning disabilities. The home is privately owned and forms part of a large social care organisation which offers an education service and therapeutic support.

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

Since the full inspection in July, the registered manager has moved to another home in the company. The acting manager is in the process of becoming registered and has a level 5 diploma in leadership and management. The home is well maintained and has a lovely, homely feel. Staff help children to personalise their bedrooms, and photographs of the children are on display. Children are cared for by a consistent staff team, and staff talk enthusiastically about the children and their achievements. Children say that they like living in the home and that they feel cared for and happy. Staff help children to attend therapy and to participate in a range of activities which support their emotional progress and improve their life experiences. Inspection report children’s home: SC366093 2 Staff help children to complete school work and additional learning activities. When appropriate, managers work with education professionals and social workers to ensure

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and young people since the most recent full inspection

that children are allocated a school place. They advocate for children in the way that a good parent would. As a result, children are progressing in education from their starting points. The registered manager uses monitoring systems to evaluate the quality of care and to support staff to improve the daily experiences of children. Children are encouraged to participate in decisions about their care. When children are unhappy or feel unfairly treated, staff take immediate action and they help children to complain. Complaints by children are fully investigated and children are kept up to date. Consequently, children feel heard and that their views are important. Staff are helped to understand children’s complex behaviours through plans that give advice on behaviour management. Staff use techniques to de-escalate behaviours and they use physical intervention as a last resort. After a physical intervention, staff offer

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and young people since the most recent full inspection

care and nurture. They talk with children about how they feel, and they try to repair the relationship as soon as possible. However, on two recent occasions staff have not followed procedures and children have not had the opportunity to share their views. Staff have also not had the opportunity to talk about their experiences. This is a missed opportunity for staff to understand the child’s experiences and for overall learning which could improve the quality of care. Detailed risk assessments advise staff about known risks and the actions that they should take to keep children safe. Staff carry out regular health and safety checks including regular fire safety checks. Recently, a planned meeting to discuss fire safety with a child has not taken place. This means that the child has not been helped to understand how planned evacuations of the home help to keep children safe.

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Inspection date Inspection type Inspection judgement

10/07/2018 Full Good 07/11/2017 Full Requires improvement to be good 30/01/2017 Interim Sustained effectiveness 07/11/2016 Full Outstanding Inspection report children’s home: SC366093 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure that staff help each child to understand how to keep safe; (Regulation 12(1)(2)(a)(ii) 22/04/2019

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Requirement Due date

The registered person must ensure that— within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person") has spoken to the user about the measure; and has signed the record to confirm it is accurate; and within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35(3)(b)(i)(ii)(c)) This is with regard to ensuring that the manager or another appropriate person debriefs staff and children in a timely way. 22/04/2019

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it Inspection report children’s home: SC366093 4 meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Reflexion Care Group Ltd, Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Inspector

Karen Gillingwater, social care inspector Inspection report children’s home: SC366093 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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