Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474050 1 SC474050 Registered provider: New Horizons Childcare Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for one young person who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The manager was registered with Ofsted in May 2015.

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Judgement at last inspection: good

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has declined in effectiveness.

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and young people since the most recent full inspection

Staff did not take prompt and effective action when they knew that a young person had potentially self-harmed by taking an overdose. They did not seek medical advice, contact their on-call manager for guidance or notify the local authority about what had happened. Furthermore, staff did not record the incident in the young person’s records. The inspector and the registered manager only found out the information when the young person told the inspector about what had happened and that this was the reason that he had been sick in education. This poor practice could have placed the young person at significant risk of harm. The manager took immediate action during the inspection to ensure the safety and well-being of the young person and will review the circumstances surrounding the incident. Inspection report children’s home: SC474050 2 Staff do not follow the organisation’s safer handling of medication protocol. When they

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and young people since the most recent full inspection

received new medication into the home, they did not log this and update the total in the records before administering it to the young person. Subsequently, when there was a discrepancy in the medication count, they could not ascertain whether the shortfall was from the pharmacy or from when the young person potentially self-harmed. Furthermore, the staff did not safely administer the medication because they gave the young person the medication straight from the bottle on to his hand and not from the medication pots as per the medication protocol. This resulted in the young person grabbing the full bottle of medication from staff and accessing more medication than he needed. Failure to safely administer and record medication has the potential to compromise the young person’s health.

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and young people since the most recent full inspection

Staff form positive relationships with the young person and know him well. As a result, since the last inspection, there have not been any complaints, episodes of going missing or physical restraints. However, staff have not undertaken any internet safety work with the young person, despite his care plan stating that this is an area of vulnerability for him. This does not enable the young person to better understand associated risks and to learn how to keep himself safe.

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and young people since the most recent full inspection

On arrival at the home, the inspector could read the young person’s personal information through the office window from outside the house. The young person’s log book was open with all his daily activities and the office board contained his personal details. This does not protect young people’s privacy and dignity.

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and young people since the most recent full inspection

Despite these shortfalls, the young person continues to make progress in education and with his independence skills. He enjoys various activities in the community such as fishing trips, bowling and socialising with friends. As a result, the young person develops good social skills and his self-esteem and confidence improve.

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and young people since the most recent full inspection

The registered manager prioritises the young person’s needs. She advocated for him to continue attending his education when his funding temporarily ceased. The young person was able to continue with his education, which helped to maintain his daily routine and learning. The manager works well with partner agencies and staff feel supported by her.

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Inspection date Inspection type Inspection judgement

07/08/2018 Full Good 01/02/2018 Interim Improved effectiveness 19/07/2017 Full Requires improvement to be good 02/03/2017 Interim Sustained effectiveness Inspection report children’s home: SC474050 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. In particular, the standard in paragraph (1) requires the registered person to treat each child with dignity and respect. (Regulation 6 (1)(a)(b)(2)(iii))

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Requirement Due date

In particular, ensure that the young person’s personal information is stored securely. 12/04/2019

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; help each child to understand how to keep safe; have the skills to identify and act upon signs that a child is at risk of harm; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1)(2)(a)(i)(ii)(iii)(v)(vi)) 12/04/2019

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home. (Regulation 23 (1)) 12/04/2019 Inspection report children’s home: SC474050 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: New Horizons Childcare Limited

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Rumbi Mangoma, social care inspector Inspection report children’s home: SC474050 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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