Children's home run by Prestige Adolescent Care and Education Limited in Stoke-on-Trent

Inspection report children’s home: SC407933 1 SC407933 Registered provider: Prestige Adolescent Care And Education Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This children’s home is run by a private organisation and offers care and accommodation for up to four young people who have social and/or emotional difficulties. The company has its own therapeutic team.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

outstanding

How well children and young people are helped and protected outstanding

p.1

outstanding

The effectiveness of leaders and managers outstanding

p.1

outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

p.1

outstanding

Overall judgement at last inspection: improved effectiveness

p.1

outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC407933 2

p.1

Inspection date Inspection type Inspection judgement

12/03/2018 Interim Improved effectiveness 10/10/2017 Full Good 27/03/2017 Interim Improved effectiveness 30/11/2016 Full Requires improvement Inspection report children’s home: SC407933 3

p.2

Overall experiences and progress of children and young people: outstanding

Young people receive outstanding care from a consistent group of highly motivated and skilled staff. Staff work hard to give young people the very best experiences that allow them to thrive physically, emotionally and socially. Staff work extremely well together and are well organised, active and insightful. As a result, all young people have success stories about the level of progress that they have made during the time they have lived at the home. Professionals that visit the home consistently comment on the warm and welcoming environment and the difference this makes to young people’s lives. All young people have goals and are successfully working towards them. One young person is working on his semi-independence and both young people are making outstanding progress in their education. Young people are meaningfully involved in reviewing their progress and setting new targets. Staff ensure that each milestone of a young person’s

p.3

Overall experiences and progress of children and young people: outstanding

success is recognised and always celebrated. Staff promote and support young people to see their family by recognising its importance to a young person’s well-being. Staff worked hard to support one young person to return home, and other young people have increased the amount of times that they see their families. One parent told the inspector, ‘The manager and staff did everything they could to get my daughter back home living with me. They were a real help and their communication was clear, transparent and expedient.’ Young people give monthly feedback to managers and staff about the home, and consistently rate the home as excellent. Young people are supported to set the agenda for their own monthly meeting to ensure that this is a forum for them to express themselves. Staff respond quickly and effectively to any disputes or issues, which in turn avoids the escalation of any conflict. The staff team promotes an honest and open culture.

p.3

How well children and young people are helped and protected: outstanding

All staff have an excellent understanding of their roles and responsibilities and are vigilant in safeguarding young people from harm. Managers and staff understand the risks that young people face. Staff use research to help them stay well informed about the risks that young people face when accessing social media, of the risk of child exploitation and of the risk of young people being drawn into county lines. Staff use a variety of resources to offer young people creative and helpful key-worker sessions. This means that young people engage and benefit from these interventions. Staff explain to young people how to keep themselves safe by making safer choices. A psychologist works alongside staff to offer individual support to young people to help them to build their self-esteem, understand their feelings and improve their ability to self-regulate their emotions. As a result, the need for physical intervention has

p.3

How well children and young people are helped and protected: outstanding

significantly reduced. Staff ensure that they keep high-quality risk assessments up to date so that they can keep Inspection report children’s home: SC407933 4 young people safe. These detailed records reflect changes in young people’s behaviour and their vulnerabilities. Staff use these records daily to ensure that they maintain an excellent understanding of young people’s individual needs and risks. Young people have one-to-one support from staff, which means that staff are always available to support them at the home, on activities and at school. Thorough selection and vetting procedures during staff recruitment help to ensure that young people are safe. Health and safety checks are completed in line with organisational expectations. This means that the young people enjoy a safe environment in which to live in.

p.3

The effectiveness of leaders and managers: outstanding

The registered manager has been in post since July 2018. He has an excellent understanding of the young people and inspires staff to have the same. Staff describe the manager as very supportive and available. They have regular supervision and reflective practice sessions that enable them to discuss the care of young people. The manager describes the staff team as experienced, committed and motivated. Together, the manager and the staff team strive to provide the best possible care to young people in the home. The manager’s work with local authorities and other agencies is outstanding. He makes sure that each young person’s voice is heard and that their care plans are ambitious, yet clear and realistic. The manager advocates strongly on behalf of young people and appropriately challenges to ensure that young people receive the support that they need. The manager rigorously monitors the work of staff and the progress of young people.

p.4

The effectiveness of leaders and managers: outstanding

Staff are forward thinking and seek out new and better ways to help young people to make progress. For example, staff find up-to-date resources and use these in key-work sessions with young people. Two thirds of the staff are suitably qualified and have a level 3 diploma in residential childcare. The manager uses research to help him improve staff practice. In addition, staff have access to a comprehensive range of training courses that help them to meet the needs of individual young people. Topics include awareness training of autistic spectrum disorder, carrying out life story work and understanding mental illness.

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: SC407933 5 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well

p.4

Information about this inspection

it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC407933 6

p.5

Children’s home details

Registered provider: Prestige Adolescent Care And Education Limited

p.6

Children’s home details

Registered provider address: 90 King Street, Newcastle-under-Lyme, Staffordshire ST5 1JB

p.6

Inspector

Debbie Holder, social care inspector Inspection report children’s home: SC407933 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.7