Children's home run by Keys Cwc Limited

Interim inspection report children’s home: 1245569 1 Registered provider: Crossways Care Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The children’s home provides care and accommodation for up to four children who may have emotional and/or behavioural difficulties.

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Judgement at last inspection: requires improvement to be good

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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and young people since the most recent full inspection

The registered manager is appropriately qualified and experienced and provides effective leadership. He is child-centred and committed to providing children with nurturing care. Children develop meaningful relationships with the manager and staff. They feel safe and have a sense of belonging.

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and young people since the most recent full inspection

Since the full inspection in August 2018, good progress has been made in many areas.

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and young people since the most recent full inspection

Two children have successfully moved into the home following careful and considered decision making. For one child, this involved the home’s staff providing outreach support to the child at his previous home, so that he could leave positively, and feel ready to move into his new home.

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and young people since the most recent full inspection

The manager has learned lessons from previous experiences and has ensured that Interim inspection report children’s home: 1245569 2 important professionals work in partnership with the home to achieve good outcomes for the children in his care. As a result, children are making good progress by enjoying a range of social activities, in spending time with their families and in their education. One child has improved his school attendance from 26% to 94% since living in this home.

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and young people since the most recent full inspection

The number of serious incidents has reduced since the full inspection. When they do occur, correct procedures are followed to keep children safe and, where necessary, the manager has escalated his concerns to the local authority. None of the children who currently live in the home have gone missing. One child has regular free time with his friends but keeps in touch with staff and always meets them at the agreed time.

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and young people since the most recent full inspection

The manager has worked hard to stabilise and develop his staff team. Four staff have a level 3 qualification in residential childcare and three more are part way through the course. Bespoke training is provided by the company clinical team. The clinical team supports the manager and staff in helping children to make progress in key areas of their lives.

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and young people since the most recent full inspection

The manager provides good oversight of physical restraints and sanctions to ensure that staff have acted appropriately and opportunities are taken to improve practices. Records relating to physical restraints are now maintained electronically. The manager has already raised with the company the importance of these records including full details of any injury a child has because of the physical restraint, and what medical attention is provided. However, these records do not clearly record the duration of the restraint, as opposed to the incident as a whole. The use of language referring to children as ‘service user’ is also inappropriate.

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and young people since the most recent full inspection

The requirements made at the full inspection have been addressed. A recommendation is made as a result of this inspection in relation to physical restraint records.

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Inspection date Inspection type Inspection judgement

02/08/2018 Full Requires improvement to be good

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Recommendations

 Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information Interim inspection report children’s home: 1245569 3 about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Crossways Care Limited

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Children’s home details

Registered provider address: Keys Group, Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Norma Welsby, social care inspector Interim inspection report children’s home: 1245569 4 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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