Children's home run by Crossway Services Limited in Liverpool

Inspection report children’s home: SC460761 1 SC460761 Registered provider: Crossway Services Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company. It is registered to provide care and accommodation for one young person.

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Information about this children’s home

The manager was registered with Ofsted in June 2017.

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

The registered manager is also responsible for another home in the organisation and divides her time between the two homes. She is supported by a deputy manager. Several staff are working towards a level 3 qualification. The home has taken on new staff to support the current young person. Staff said they are provided with good support from the manager and deputy.

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and young people since the most recent full inspection

Staff have regular one-to-one supervision to discuss their professional development. At the last inspection the manager was asked to provide opportunities for annual appraisals of staff performance. Systems are in place, but the staff have not yet been here for a year. Therefore, the effectiveness of this cannot be judged. The workforce plan has been updated and contains information about the frequency of supervisions and for when Inspection report children’s home: SC460761 2 Disclosure and Barring Service (DBS) certificates require refreshing. The registered manager is in the process of updating this to reflect the training needs of new staff.

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and young people since the most recent full inspection

A young person moved in recently and is settling in well. They were placed as an emergency to the home. An impact risk assessment was undertaken and touched on the location risk assessment. However, this was not in-depth. Therefore, some potential issues in the local area had not been considered. This has not affected the young person but had the potential to do so.

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and young people since the most recent full inspection

The young person is developing a positive relationship with staff. They feel that they can talk to staff about things that are concerning them, such as their education not being challenging enough and the young person’s request for an independent advocate. The staff are taking suitable action to address these issues. The staff have already secured off-site tutoring for the young person, as the young person felt it was not appropriate to be educated at home. Staff are aware of the young person’s desire to be educated at school, although there are reasons as to why this cannot take place at this time. The young person is very aware of this, but said they are frustrated and just want to be a ‘normal teenager’.

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and young people since the most recent full inspection

The young person is very aware of the current restrictions in place and the rationale for this. They said that it is making them feel ‘claustrophobic,’ but that the staff are trying new things to alleviate this. The young person was looking forward to their trip to Wales that afternoon. The young person said that they know that they need to keep themselves safe, and are doing so, but feel that they need some additional freedom so that they can demonstrate this. Staff continue to support the young person well in their endeavours.

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and young people since the most recent full inspection

Staff identified that there was an increase in incidents when a particular member of staff was working with the young person. As a result, it was agreed that the member of staff would work elsewhere. Work was undertaken to ensure that this relationship ended positively, and the young person was able to say goodbye to the staff member. Since then, there has been no repeat of the behaviours previously directed at the staff. A professional said that it was commendable that, since living here, there have been no incidents of self-harm, or aggression towards staff. This young person does not go missing. However, the staff have previously been proactive, when instances occurred with other young people, to ensure that young people were located quickly and helped to return home safely.

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and young people since the most recent full inspection

Monitoring by the independent person has improved. This is because they now consult with the young people about the care and support that they receive. However, monitoring by the registered manager still lacks evaluation and it does not identify any actions to develop the service. The lack of a constructive critical overview hinders the manager’s ability to ensure continuous improvements. Inspection report children’s home: SC460761 3

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Inspection date Inspection type Inspection judgement

09/05/2018 Full Good 05/12/2017 Full Requires improvement to be good 01/11/2017 Interim Not judged 06/09/2017 Full Inadequate

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that the premises used for the purposes of the home are located so that children are effectively safeguarded. (Regulation 12 (1)(c)) In particular, take action to identify any known risks in the immediate area. Further to this, the registered person must ensure that they consider the location review when completing impact risk assessments on new admissions to the home. 12/04/2019

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Recommendations

 The registered person should undertake a review that focuses on the quality of the care provided by the home, the experiences of children living there and the impact that the care is having on outcomes and improvements for the children. (‘Guide to the children’s homes regulations including the quality standards’, page 65, paragraph 15.2) In particular, ensure that the registered person’s review of the quality of care includes consultation with the young people in the home, their parents and relevant professionals. Further to this, ensure that the review Inspection report children’s home: SC460761 4 evaluates the information provided and that it sets actions to improve and develop the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Crossway Services Limited

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Children’s home details

Registered provider address: Rouse House, 2 Wyther Lane, Leeds LS5 3BT

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Inspector

Chris Scully, social care inspector Inspection report children’s home: SC460761 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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