Children's home run by Phoenix Childcare Ltd in North Devon

Inspection report children’s home: 1234374 1 Registered provider: Phoenix Child Care Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is registered to provide care and accommodation for up to two children and young people who may have emotional and/or behavioural care needs. The home is operated by a private company that operates a number of children’s homes in the local area.

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Judgement at last inspection: good

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection.

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and young people since the most recent full inspection

At the interim inspection, Ofsted judges that it has sustained effectiveness. The young people in this home make progress, emotionally, socially and educationally. Since the previous inspection, one young person has left the home and another young person has moved in. Having learned from previous experience, the registered manager collected all the necessary information about the new young person to help him make a decision that was in both young people’s best interests. The manager was resolute in ensuring that proper introductions took place so that the young person had the best start.

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and young people since the most recent full inspection

Staff have positive and open relationships with young people, who trust their staff and feel safe. Staff work hard to help young people to attend and engage in their appointments with other professionals and to develop resilience. If young people complain, the manager treats this seriously and takes appropriate action. Inspection report children’s home: 1234374 2 Young people have busy days with school/college, seeing family and friends, various appointments and clubs. They enjoy a variety of different activities and a holiday abroad is being planned. However, when young people want to play internet games with their friends, the Wi-Fi services to the home can be ineffective. This results in young people using their own mobile data and then running out, so they then cannot communicate with their friends. Managers are trying to resolve this problem.

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and young people since the most recent full inspection

Staff are well supervised and managed. They receive safeguarding training to enable them to give the right support to young people. The team is cohesive and united in its efforts to care for young people. The manager is organised and effective at challenging professionals so that young people get the services that they need.

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and young people since the most recent full inspection

The previous requirement and recommendation are met. Although a work in progress, young people’s targets and progress are more clearly recorded. The manager and staff know their young people well and what they want to achieve in life. The statement of purpose has been altered to reflect the type of care that the home provides for young people.

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and young people since the most recent full inspection

Parents and social workers are pleased with the progress that young people make and have good relationships with the manager and staff. They feel confident in the care that the home provides.

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and young people since the most recent full inspection

The manager and deputy manager are dependable and keen to improve the home. They have made a determined effort to move away from institutional practice. Changes have been made to the environment since the previous inspection. For example, the home no longer has a staff office. The environment is calm, homely and welcoming. Young people have good routines, and staff and young people try to have one meal together every day to catch up and plan.

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Inspection date Inspection type Inspection judgement

11/06/2018 Full Good 14/11/2017 Interim Declined in effectiveness 09/05/2017 Full Requires improvement to be good 08/02/2017 Full Inadequate Inspection report children’s home: 1234374 3

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Recommendations

 Children’s home staff should seek to identify and provide appropriate opportunities for children to develop themselves in accordance with their wishes and feelings and as part of the home’s plan for their care. (‘Guide to the children’s homes regulations including the quality standards’, page 31, paragraph 6.4) In particular, explore all possible options to improve the effectiveness of Wi-Fi services.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1234374 4

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Children’s home details

Registered provider: Phoenix Child Care Limited

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Children’s home details

Registered provider address: Phoenix Learning And Care Limited, First Floor, Rolle Quay House, Rolle Quay, Barnstaple, Devon EX31 1JE

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Inspector

Sarah Canto, social care inspector Inspection report children’s home: 1234374 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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